Urse Dodge Chrysler Jeep

Great Experience at a Car Dealership We walked into Urse Chrysler Jeep feeling very unsure of ourselves. Quinten greeted us outside and made us feel welcome and very comfortable. He made We walked into Urse Chrysler Jeep feeling very unsure of ourselves. Quinten greeted us outside and made us feel welcome and very comfortable. He made the entire experience a pleasure and kept our best interest in mind during the buying process. We were treated with great respect by the staff at Urse and feel that this is a great place to do business. I will most definitely purchase my next vehicle here. Thanks Quinten and the staff at Urse Chrysler Jeep in Fairmont, WV More

Very pleased I bought a new Ram truck from Urse. Salesman Quinten Robinson helped me pick out the right one. Wasnt sure what I wanted so he helped me look for I bought a new Ram truck from Urse. Salesman Quinten Robinson helped me pick out the right one. Wasnt sure what I wanted so he helped me look for a few weeks before coming and making my purchase. He really made it an enjoyable experience. More

Very satisfied I bought my 1st jeep from Pearl. My trade was with Kim Streets. I was very happy with both of them. They are professional and knowledgeable. I love I bought my 1st jeep from Pearl. My trade was with Kim Streets. I was very happy with both of them. They are professional and knowledgeable. I love coming in to see Kim. She really brightens my day. More

We love our Jeep!! Kim is the best. We were first time dealership buyers and could not have been happier with our bad@$$ 2013 Wrangler Unlimited. It is absolutely perfe Kim is the best. We were first time dealership buyers and could not have been happier with our bad@$$ 2013 Wrangler Unlimited. It is absolutely perfect and we had some very specific requirements. There were no Jeeps on the lot that matched what we needed and Kim searched until she found us the perfect match and had it there the next day. Great service and an all around positive experience. Kim knows EVERYTHING about Jeeps, and thanks to her we fear no teither rain nor mud nor snow, the Jeep will always get you there! More

top sales person at Urse Dodge we went to urse dodge and we wanted a new jeep. the sales person was Kim Streets she is awesome makes sure you are treated like royalty . she goes abo we went to urse dodge and we wanted a new jeep. the sales person was Kim Streets she is awesome makes sure you are treated like royalty . she goes above and beyond what her job requires her to do .she is with you from beginning to end . she knows every detail about any vehicle you ask her about. she works her butt off to make you feel like your important. she does everything to make sure she gets you the best deal there is. even now if I have a problem with my jeep shes the first there to help me get it taken care of and follows through til it is right. urse dodge is lucky to have her there I have sent many costumers there to her. I tell them only deal with kim streets she cares and loves her costumers. and if anyone can get you in that vehicle its kim streets. More

Fantastic sales staff We bought a new Dodge Durango and the sales team was fantastic! They were all very friendly and helpful. One of the things we like most about the whol We bought a new Dodge Durango and the sales team was fantastic! They were all very friendly and helpful. One of the things we like most about the whole thing is the fact that we didn't get phone calls everyday after looking at the vehicles asking "what we thought", "would we like to proceed with the sale" etc. we definitely would recommend this dealership. More

Great experience These guys went the extra mile and made for a great buying experience! Good folks to work with and took care of everything quickly and professionally. These guys went the extra mile and made for a great buying experience! Good folks to work with and took care of everything quickly and professionally. I'm a very satisfied customer. More

new jeep owner Needed a new vehicle - no idea where to even start - a friend said "Go see Kim Streets - she'll make it easy!" Kim was very knowledgeable, easy going Needed a new vehicle - no idea where to even start - a friend said "Go see Kim Streets - she'll make it easy!" Kim was very knowledgeable, easy going and did not add any pressure. She was patient, helpful and made the experience stress-free!!! More

Ask for Kim I went to a dealership in bridgeport and they did not listen to want I wanted, so I used the web..Ametro reached out to me and put me in a vehicle I I went to a dealership in bridgeport and they did not listen to want I wanted, so I used the web..Ametro reached out to me and put me in a vehicle I wanted. Ametro and Kim went above and beyond to meet my requests! More

OK TO BUY, STAY AWAY FROM SERVICE!!!! Let me just start this by saying I am not in it for something free NOR do I want to get anyone in trouble so I wont name names. If I owned a business Let me just start this by saying I am not in it for something free NOR do I want to get anyone in trouble so I wont name names. If I owned a business and this went on, I would NEED to know about it. I hope this makes it all the way up to the owner, and I hope he takes it seriously. I purchased a $65,000+ truck here in 2012, and after the initial awkwardness of being ignored since I was a young guy looking at an expensive truck, the sales part was fine. I got a new Dodge 1500 ecodiesel about 2 months ago and brought it to this dealer for its first oil change. (I tried calling for 3 days and NOBODY would answer or return a message so I just showed up and there was no line) WHAT A MISTAKE! At around 12PM-1PM on Wednesday 9/17/14 I went in for the oil change and was told it would take about an hour. My phone died at 2:45PM-ish, so I went to the service desk to inform them I would be in the lobby when it is done and to not call me because my phone was dead. The service guy went check on the status of my truck. He told me the tech was having problems getting the drain plug to go back in and that’s what was taking so long. No problem, ill go patiently wait longer in the lobby. After watching all the ESPN that I could stand and talking with other unhappy service customers, the service guy came get me at closing time to inform me that my truck was broke, they ordered the part, and had a rental car lined up for me. I was extremely irritated to say the least, but realizing it wasn’t his fault, I tried to not take it out on him. That’s about where my patience ended. After realizing they got me a rental CAR, I told them I needed a truck for work. “Oh, that’s an issue we would need to talk to the manager about”. I informed the manager that I am in town for work and a car just wouldn’t cut it, I NEEDED a truck. “Sorry, we don’t have any trucks”…I said well you have a whole lot of trucks, why cant I loan one of those out? “my man, we are a car DEALER, not RENTER.” Then he proceeds to act like I was the one who broke the truck, or that it was done by the factory. “I went back and looked at it myself, when they get it to the point of torqueing, it wont stop spinning”, oh so you cross threaded the plug and when you tried forcing it the threads ripped, causing the oil to leak? “No it was like that before we got it”…. If it was like that before I brought it there, why wasn’t oil leaking for the last 8XXX miles?? I then asked what was I supposed to do about moving my cargo trailer to a house I rented that night because I was in a $135/night hotel and needed to move. “I don’t know what to tell you”. Ok, well what am I supposed to do when I show up to work and my boss sends me home because I don’t have a truck? “I don’t know what to tell you”. Then he awkwardly walks out of the office with someone, leaving me there dumbfounded at how ridiculously BAD this dealers service department is. Not only did I sit there for 5 hours for an oil change, have my truck broken by them and blamed on me, be told I was SOL about my hotel and job, AND get a rental CAR- they wanted ME to pay for the rental! WTH?!?! 1st off, why would I have any business messing with the drain plug to strip it myself? That doesn’t make sense. 2nd off, it was their fault! Why should I pay for the rental?! They charged $100 to my card to cover any damages that might happen to the car, but it was refunded. Here is the worst part- This oil change and this dealer essentially cost me an extra night in a $135 hotel, not being able to work without a truck for 5 working days (which adds up to a large amount of money), and the $215 for the oil change! Luckily my boss was semi-understanding and it didn’t cost me my job! Instead of apologizing for messing up and comp-ing the oil change, they charged the rental to MY insurance, which also baffled me. Also, the entire time I was there, the service department was being paged for a phone call and nobody answered the phone even though 3-6 people were always back there standing around. On top of that, an ice cream truck showed up with free ice cream for them and the shop shut down for a long time – not that they had a long line of unhappy customers waiting or anything!! I will NEVER be back to this dealer, and neither will many of the guys I work with in the oilfield of this area. We spend a TON of money at local businesses, but we also stick together when one of us is done wrong. It is time to get this service department in decent order or you might as well close the doors in my book. I will drive back to Illinois for an oil change before I return here, and I suggest everyone else avoid it all costs also! More