Uptown Ford Lincoln - Service Center

It's always easy to get an appointment that is convenient and the work is performed within promised timeframe. Excellent customer service from the time I walk in the door until the time I leave. convenient and the work is performed within promised timeframe. Excellent customer service from the time I walk in the door until the time I leave. More

A appointment was made, toke my vehicle on time. Staff was courteous. Wished I would have received a car wash ticket. Got a chance to read the Saturday morning paper. was courteous. Wished I would have received a car wash ticket. Got a chance to read the Saturday morning paper. More

I rated highly because I was very satisfied with the treatment by your personnel, their courtesy and helpfullness. No rating on the quality of work because it is too early to determine that, though the treatment by your personnel, their courtesy and helpfullness. No rating on the quality of work because it is too early to determine that, though the repair following my recent accident appears so far to be excellent. No way to tell yet whether there may be leaks, rattles or other problems. Re: 30,000 checkup, I can't determine that either, perhaps for months and then only if problems appear, such as a few years ago when my old LS was totally out of window washer fluid after multi part inspection that is supposedly part of your lube jobs. Price rated good rather than great because price always seems too high as it does for any seivice, especially good service, but being a great depression kid makes the whole world seem insanely expensive these days. However, I have reason to believe your price on all the work was very fair. Bob Henschel More

Dropped off loaner at my home, and picked up car for servicing. Did a complete inspection but did only necessary services, at very reasonable cost. Delivered car back to my home all cleaned up, and pic servicing. Did a complete inspection but did only necessary services, at very reasonable cost. Delivered car back to my home all cleaned up, and picked up loaner. Doesn't get any better than this. More

Twice in the last few months I've had to make emergency visits to the service department. The first incident was because my new Ford was shaking badly on the highway. I had no appoitment and di emergency visits to the service department. The first incident was because my new Ford was shaking badly on the highway. I had no appoitment and did not call...simply drove up. I was immediately greated by the lady at the service desk. I explained what happened and she knew exactly what was cauing the shaking; it was snow build up around the tires! She had it sprayed off and my daughter and I were in and out withing minutes!!!!!! My second incident was only two days ago. I had gone for an oil change while on vacation. The mechanic told me that my transmission fluid was extremely low and that I needed to get the car back to the dealership immediately. I phoned the dealership and they said to bring it in as soon as I could. Next day after work I pulled up again. The lady at the service desk actually had already been informed I would be stopping by. She had the "transmission" specialist take the car. I was only in the waiting room for 5 MINUTES!!! They said the mechanic was mistaken and that my fluid level was fine. EVERYONE in that department is amazing. Prompt, friendly, efficient and patient!! I would not take my vehicle anywhere else if possible. THANKS UPTOWN SERVICE DEPARTMENT. Sincerely, Andrea Blair More

Great, friendly service. They go above and beyond to make you feel welcome. The wait time went by quickly, and I loved that they washed my car afterwards. make you feel welcome. The wait time went by quickly, and I loved that they washed my car afterwards. More

Fred answerd all my questions and a mechanic near by gladly told me info on my lifetime air cleaner . They even changed my oil plug with out me asking it was getting ratty. Thank You ,will be back for a gladly told me info on my lifetime air cleaner . They even changed my oil plug with out me asking it was getting ratty. Thank You ,will be back for all my service requirements. More

Fred the advisor is always very courteous and friendly. I am always able to get a fast and easy appointment. The quality of work is always above avg and I get Ford qualified service techs. I am always able to get a fast and easy appointment. The quality of work is always above avg and I get Ford qualified service techs. More

I was able to get an appointment for service quickly. The dealer staff was friendly and gave me confidence when answering my questions. A courtesy vehicle was available to transport me on the day of service. dealer staff was friendly and gave me confidence when answering my questions. A courtesy vehicle was available to transport me on the day of service. More

I love this dealership always real friendly,work done right and fast.I've never had any problems.Most important price was great. I highly recommend this dealership. right and fast.I've never had any problems.Most important price was great. I highly recommend this dealership. More