Uptown Ford Lincoln - Service Center

THe service dept has come along way, and Bob and Dave made sure i was taken care off. i was greated as soon as i walked in and they new me. (not sure if that is good or bad) LOL made sure i was taken care off. i was greated as soon as i walked in and they new me. (not sure if that is good or bad) LOL More

Everyone is friendly and they listen to your concerns. Explanations are understandable and to the point. The customer lounge is very comfortable along with tasty treats. Explanations are understandable and to the point. The customer lounge is very comfortable along with tasty treats. More

I took my car in for a routine oil change. The customer service was professional and excellent. The work was completed in a timely manner. service was professional and excellent. The work was completed in a timely manner. More

I have a dashboard rattle in my new CMax Energi. Josh road with me to hear it and worked on it while I was driving. We both thought it was OK, but there is still a slight rattle. I'll need to come back, road with me to hear it and worked on it while I was driving. We both thought it was OK, but there is still a slight rattle. I'll need to come back, but I know he will solve the problem. More

I had a 3 month old baby with me and everyone was very accomodating when he decided to take a nap, talk loudly and fussed about being tired! Everyone was really wonderful and the waiting room was clean. accomodating when he decided to take a nap, talk loudly and fussed about being tired! Everyone was really wonderful and the waiting room was clean. thank you for a wonderful experience again! More

I really enjoyed Jessica, the new service person who helped me. She was much nicer than the other lady (Michelle). Definitely a much needed change in staff helped me. She was much nicer than the other lady (Michelle). Definitely a much needed change in staff More

Altho my wife and I were not happy with the process of purchasing our new Escape Hybrid from Uptown, the service dept. is fantastic. Great people, very personable. They truly aim to please. Fantastic ex purchasing our new Escape Hybrid from Uptown, the service dept. is fantastic. Great people, very personable. They truly aim to please. Fantastic experience! More

The price of the tire rotation and oil change was very reasonable. The service staff did a thorough inspection and completed work in a very timely manner. The dealership manager was veyr understanding a reasonable. The service staff did a thorough inspection and completed work in a very timely manner. The dealership manager was veyr understanding about my delay in returning the loaner vehicle. More

I was given great service. The young woman who took care of my service work took great care of me. Best part of my service experiences are usually my dealing with the people up front, especially Fred Schmi of my service work took great care of me. Best part of my service experiences are usually my dealing with the people up front, especially Fred Schmidt. I would suggest not requiring people to put in comments if they have nothing to add. I am in for service on my cares every three months or so and it is difficult to come up with new things to say. If I was displeased I would put in my comments about that. More

There were a couple different noises in the car that concerned me. The Service Manager came to take a ride with me in the car to see if he could determine what the noise was. It turned out to be an al concerned me. The Service Manager came to take a ride with me in the car to see if he could determine what the noise was. It turned out to be an alignment issue with the tires. The tires were "cupped". He suggested I should have my tires rotated periodically. I told him I thought that was automatically done whenever I came in for my regular maintenance (oil change, etc.). He told me it wasn't automatically done. I had to request it. The Service Department fixed the issue by rotating and aligning the tires. More