Uptown Ford Lincoln

Twice in the last few months I've had to make emergency visits to the service department. The first incident was because my new Ford was shaking badly on the highway. I had no appoitment and di emergency visits to the service department. The first incident was because my new Ford was shaking badly on the highway. I had no appoitment and did not call...simply drove up. I was immediately greated by the lady at the service desk. I explained what happened and she knew exactly what was cauing the shaking; it was snow build up around the tires! She had it sprayed off and my daughter and I were in and out withing minutes!!!!!! My second incident was only two days ago. I had gone for an oil change while on vacation. The mechanic told me that my transmission fluid was extremely low and that I needed to get the car back to the dealership immediately. I phoned the dealership and they said to bring it in as soon as I could. Next day after work I pulled up again. The lady at the service desk actually had already been informed I would be stopping by. She had the "transmission" specialist take the car. I was only in the waiting room for 5 MINUTES!!! They said the mechanic was mistaken and that my fluid level was fine. EVERYONE in that department is amazing. Prompt, friendly, efficient and patient!! I would not take my vehicle anywhere else if possible. THANKS UPTOWN SERVICE DEPARTMENT. Sincerely, Andrea Blair More

Great, friendly service. They go above and beyond to make you feel welcome. The wait time went by quickly, and I loved that they washed my car afterwards. make you feel welcome. The wait time went by quickly, and I loved that they washed my car afterwards. More

The transaction was painless. The vehicle is dandy. All personal contacts were done in an efficient manner. Contacts were timely. The closing was swiftly done. personal contacts were done in an efficient manner. Contacts were timely. The closing was swiftly done. More

Fred answerd all my questions and a mechanic near by gladly told me info on my lifetime air cleaner . They even changed my oil plug with out me asking it was getting ratty. Thank You ,will be back for a gladly told me info on my lifetime air cleaner . They even changed my oil plug with out me asking it was getting ratty. Thank You ,will be back for all my service requirements. More

Fred the advisor is always very courteous and friendly. I am always able to get a fast and easy appointment. The quality of work is always above avg and I get Ford qualified service techs. I am always able to get a fast and easy appointment. The quality of work is always above avg and I get Ford qualified service techs. More

I was able to get an appointment for service quickly. The dealer staff was friendly and gave me confidence when answering my questions. A courtesy vehicle was available to transport me on the day of service. dealer staff was friendly and gave me confidence when answering my questions. A courtesy vehicle was available to transport me on the day of service. More

this was my fifth straight vehicle from Uptown. John has this was my fifth straight vehicle from Uptown. John has always gone out of his way to make my experience with Uptown excellent. From purchase to s this was my fifth straight vehicle from Uptown. John has always gone out of his way to make my experience with Uptown excellent. From purchase to service and even trade in, John and the entire staff at Uptown are honest, courteous, and straight-forward. They've truly earned my business and I will gladly return for many more vehicles in the future! Thanks again! More

This is the 4th new Ford that we've purchased in the last year! That in itself, shows that we are a completely satisfied customer. last year! That in itself, shows that we are a completely satisfied customer. More

I love this dealership always real friendly,work done right and fast.I've never had any problems.Most important price was great. I highly recommend this dealership. right and fast.I've never had any problems.Most important price was great. I highly recommend this dealership. More

Overall worked was performed at a good value for the oil change and tire rotation. Service also did a Sync update. Service rep noticed this was the first time getting an oil change on the new focus and of change and tire rotation. Service also did a Sync update. Service rep noticed this was the first time getting an oil change on the new focus and offered to find a first time discount at check in. When paying the invoice, nothing was mentioned to recieve a free oil change or discount. Most dealer ships offer a free oil change on the first visit. More