Uptown Ford Lincoln

Service Marlon always takes care of me! He acts like I’m his only customer, and does so with a smile! I just don’t worry when I bring my car in; I know he’l Marlon always takes care of me! He acts like I’m his only customer, and does so with a smile! I just don’t worry when I bring my car in; I know he’ll make sure things are taken care of. More

car prep for pick up was poor car windows were smeared even after 2nd cleaning. torn wiper not replaced, batteries were not put in remote or head phones. rich did his best to reso car windows were smeared even after 2nd cleaning. torn wiper not replaced, batteries were not put in remote or head phones. rich did his best to resolve the issues. still awaiting some answers. More

Not what we expected We took our car in on a Friday as no acceleration. The service department informed us on Mon. that the technician who works on transmissions was on v We took our car in on a Friday as no acceleration. The service department informed us on Mon. that the technician who works on transmissions was on vacation for the week, but we could lease a car. Since we did have another vehicle, we passed on that and waited until the transmission guy came back. It was determined that we needed a new transmission (rebuilt). We waited. The part didn't come in until Friday. According to them, the service department was not notified, so didn't work on the car. We are now on week three. On Mon. they started work (we think) and it was to be done on Tues. We were notified on Tues. that someone had pulled the transmission guy off of our car to work on another car, so our's did not get done. Seriously? After waiting two weeks ours gets bumped? We finally picked up the car Wed. night. We had thought that maybe because of the inconvenience that we had experienced they might at least run the car through the wash. Not. No sorry, no anything. We were really disappointed. More

Great Service Again!! I was again very happy with the work done on my vehicle by the Uptown Service Department! Everything was explained to me and Fred Schmitz told me to I was again very happy with the work done on my vehicle by the Uptown Service Department! Everything was explained to me and Fred Schmitz told me to call him if I had any issues or questions! Great job! More

Very Pleased! Staff was very kind, my oil change was done in a timely fashion, they rotated my tires and ran diagnostics and explained results clear and concisely. Staff was very kind, my oil change was done in a timely fashion, they rotated my tires and ran diagnostics and explained results clear and concisely. More

Friendly, efficient & very helpful I was pleasantly surprised to learn that my first oil change after purchasing my pre-owned 2011 Lincoln MKZ was complimentary. The fact of the matt I was pleasantly surprised to learn that my first oil change after purchasing my pre-owned 2011 Lincoln MKZ was complimentary. The fact of the matter is, however, that I would have had the work done there any way. I am a loyal customer of Uptown and trust the staff to give me great advice regarding my service work. More

Complete Satisfaction Salesman Rich Briuhn very good, All dealership employees very helpful and courteous. Every thing was fine. Nothing more to say at this time. Peter Salesman Rich Briuhn very good, All dealership employees very helpful and courteous. Every thing was fine. Nothing more to say at this time. Peter Kessler More

Ford transit connect This car is everything I was looking for. My trade in was fair and the timing was perfect. I will recommend uptown ford to all my friends and family. This car is everything I was looking for. My trade in was fair and the timing was perfect. I will recommend uptown ford to all my friends and family. Thanks More

Very professional service During my visit all staff that were involved in my purchase were very professional and respectful. I never felt like any sale pitches were constantly During my visit all staff that were involved in my purchase were very professional and respectful. I never felt like any sale pitches were constantly pushed at me like some dealerships can have tendency to do. All my questions were answered, I was given choices, and those choices I made were held to throughout the purchase. Very calm and pleasant sale for both parties. More

Purchase of Ford Fiesta I had a great experience at Uptown . I received an email from Ruth letting me know they had Fiestas I may be interested in. I went in with my 2 1/2 y I had a great experience at Uptown . I received an email from Ruth letting me know they had Fiestas I may be interested in. I went in with my 2 1/2 year old son and Richard was so nice, accommodating and patient. All the staff were very friendly and gave my son a Mustang to play with. I was able to sell my other car back where I got it from and lease a brand new Fiesta! I was very happy and I’m glad I followed up on the initial email that Ruth sent. Everything turned out wonderfully! More