Uptown Ford Lincoln

Emergency repair needed, taken care of in less than two hour I needed a wheel bearing replaced, talked to Fred, he took care of everything else. This is the treatment I've been getting for over 20 years, walk in I needed a wheel bearing replaced, talked to Fred, he took care of everything else. This is the treatment I've been getting for over 20 years, walk in and they treat you like family. More

Another excellent experience! We have worked with Scott Krause and the Uptown Team for over 15+ years and again experienced excellent service on this car purchase. I highly recomm We have worked with Scott Krause and the Uptown Team for over 15+ years and again experienced excellent service on this car purchase. I highly recommend Rich, Scott and the team at Uptown. More

Amazing customer service We would like to take just a moment to share our story of amazing customer service provided by our sales rep Jeff Sardina at Uptown Lincoln Mercury. We would like to take just a moment to share our story of amazing customer service provided by our sales rep Jeff Sardina at Uptown Lincoln Mercury. Last Sunday, we were all loaded up for vacation in our leased Lincoln suv, headed up to the Wisconsin Dells.  We got as far as just west of Moorland Rd in Brookfield and the transmission disengaged, with "engine/trans" light coming on. Engine runs, with no transmission engaged. We pulled off and called the 1-800 number for the dealership. They sent a tow truck, which towed us to the dealership. In the meantime, we called various car rental companies, and of course, being sunday, they were all closed, except at the airport. We called Jeff to inform him of our delema, and that we had the vehicle towed to the dealership. We also asked him if he had any connections for a rental vehicle.  He said he would see what he could do, and would get right back to us. A few minutes later, he called back to say that he was only 10mins away at a family gathering and would be right over. Jeff showed up, opened the dealership, and provided us with another Lincoln suv, for our use on our vacation. We were total amazed, and grateful as we transfered our full load of vacation necessities from our vehicle to the new one. Barely a hic up of a delay in getting our vacation underway on a summer Sunday afternoon.  Thanks to Jeff Sardina for providing this extremely high level of customer service. Responses like this are most times few and far between. It's good to know that our sales rep at Uptown is this high caliber of individual. This is our 3rd leased vehicle from Uptown, and needless to say, our 4th will be coming from Uptown as well. Our sincere Thanks to Jeff Sardina, and Uptown Lincoln Mercury for this amazing level of a customer service. More

Stand behind their work. Bob, the service manager, took the time to listen to my issue and provided a solution and followed up to make sure all was taken care of. Would recomm Bob, the service manager, took the time to listen to my issue and provided a solution and followed up to make sure all was taken care of. Would recommend the service and sales departments. More

GREAT SERVICE BEEN COMING HERE FOR 15 YEARS THEY TREAT ME GREAT, FRIENDLY, GREAT SERVICE & PEOPLE. ALWAYS GO THE EXTRA MILE FOR YOU. I WILL ALWAYS COME BACK. BEEN COMING HERE FOR 15 YEARS THEY TREAT ME GREAT, FRIENDLY, GREAT SERVICE & PEOPLE. ALWAYS GO THE EXTRA MILE FOR YOU. I WILL ALWAYS COME BACK. More

Wait time very good. I had an appointment, so I didn't have to wait too long. Excellent service. Clerks very helpful. Nice waiting room. Good coffee. Happy to have c I had an appointment, so I didn't have to wait too long. Excellent service. Clerks very helpful. Nice waiting room. Good coffee. Happy to have car washed. More

very well treated We were extremely well treated by Ruth. No pressure, just questions about what we wanted and what we needed to pay. She went overboard to come up with We were extremely well treated by Ruth. No pressure, just questions about what we wanted and what we needed to pay. She went overboard to come up with the right model with the correct options and we ended up with something a bit better than we asked for at the same price with a few more dollars down. I have been taken care of at Uptown in a much better way than at other dealerships. Phrases like, "This is what we have and this is what you get and this is what you need to pay per month (way high), versus "What can I get for you, what do you NEED, and what do your payments need to be" are the big difference between Ruth's actions and those of other dealerships. A very nice feeling when done. This is the second lease from Uptown and I don't see it being the last. More

Happy Customer Uptown has always been our number one place to buy or lease our cars. The sales staff are knowledgeable, friendly, and listen to you as a customer. Th Uptown has always been our number one place to buy or lease our cars. The sales staff are knowledgeable, friendly, and listen to you as a customer. They really care about making sure you are comfortable and well informed regarding the car you buy/lease. I would highly recommend Uptown to anyone looking for a new car. They make car buying/leasing easy and enjoyable. More

Another Awesome Experience....! Thanks to Jeff, John and Jon for great service in helping us find our next car. Thanks Jeff for your unrelenting focus on finding the right match. Thanks to Jeff, John and Jon for great service in helping us find our next car. Thanks Jeff for your unrelenting focus on finding the right match. Thanks John for helping to steer Connie in the right direction ! Thanks Jon for the setup and review. We love Uptown ! Art / Connie Larson More

continues to be great The service here still continues to be great. All questions are answered and the service goes beyond expectations. Just a great place to do business. The service here still continues to be great. All questions are answered and the service goes beyond expectations. Just a great place to do business. More