Uptown Ford Lincoln

Uptown has been our dealership for over 30 years. From dealing with car sales people.Or repair department employees.To all the great work the auto Techs do.We have been nothing but very happy with a From dealing with car sales people.Or repair department employees.To all the great work the auto Techs do.We have been nothing but very happy with all Uptown services. Great employees to name a few owner Glenn(RIP) his son John. Service manager Bob and Michelle.Past service counter employees Kurt(RIP) Freddie(RIP) Present service counter employees Hope,Austin and and all others whose names I have forgotten.To all car sales people like Mike(ex employee) Jeff S.And lets not forget the Ladies working the desk in the hospitality area.Thanks Uptown for always being there when we need you. More

Uptown is very effective and efficient in handling car issues together with being friendly while communicating with me for numerous years! issues together with being friendly while communicating with me for numerous years! More

Upfront and honest. It was the best experience I have had purchasing a new vehicle. It was the best experience I have had purchasing a new vehicle. More

Gio, once again was able to take care of me. Unfortunate that my concierge program and warranty ran out under 40k miles though. Nonetheless, the repairs were done and the car was washed as promi Unfortunate that my concierge program and warranty ran out under 40k miles though. Nonetheless, the repairs were done and the car was washed as promised. More

Great service! Antwon was so kind and helpful. Service was quick as well. Thank you! Antwon was so kind and helpful. Service was quick as well. Thank you! More

They're always friendly, and courteous, and get the job done in A timely manner!!😃 done in A timely manner!!😃 More

The Service Department personnel are courteous and listen well as they transcribe your situation or issue. The work that is done accurately reflects the written Service order. well as they transcribe your situation or issue. The work that is done accurately reflects the written Service order. More

I have always had an amazing relationship with the service department at Uptown Ford. That was until today. Unfortunately my go-to guy there Antwan is now working elsewhere so I dealt with the lady service department at Uptown Ford. That was until today. Unfortunately my go-to guy there Antwan is now working elsewhere so I dealt with the lady at the second desk in the service area. SorryI did and sorry but I didn’t get her name. I have just recently purchased a new Bronco which came without a front license plate bracket. I ordered one on line and although it’s easy to attach, I had a little trouble mounting it to the vehicle myself so I figured I would go to the best place for help. Well, that was a mistake. The lady in service acted like I was asking her for major work on the vehicle and every question I asked was met with a negative response lFor example, ”you know it will cost 30 minutes of labor” as if I was asking for free work. I lost one of the bumper screws in the motor pan protector while trying to do it myself and mentioned I needed another screw and was met with a puzzled look like “I don’t know if we have any”. You’re a Ford dealer and you don’t know if you have a bumper screw used by Ford?? We even had to check with another woman who was apparently the boss for approval of the work. Loosening and tightened two screws that was all that needed to be done. She was the most negative unprofessional person I’ve ever dealt with in any business and because of her I will never be back to Uptown. Who hired this road block to service. More

On time . Nice young man took care of me. Quick service. .comfortable waiting areas and Coffey. Nice young man took care of me. Quick service. .comfortable waiting areas and Coffey. More

My wife was going on a long trip with our Navigator after my return from a trip that put our miles over the recommended oil change. My Lincoln contact, Gio was able to set an appointment on short notice for my return from a trip that put our miles over the recommended oil change. My Lincoln contact, Gio was able to set an appointment on short notice for me for the ever important oil change. Gio has always taken good care of us. Austin took excellent care of me when I arrived for my service appointment. After completing the oil change and inspection, as I suspected, Austin let me know that the tires should be replaced soon. He shared with me printed information on tire choices and consulted with me, making it easy for me to make my decision. The oil change was completed in the time frame both Gio and Austin shared with me. The receptionist also took good care of me. From purchasing my Navigator to the service I have received, Uptown is outstanding. More