Uptown Ford Lincoln

With my 2020 Lincoln Aviator there was a factory defect with the exhaust system. Antwan the service rep was wonderful to work with and very helpful! He was very thorough, professional and returned calls pr with the exhaust system. Antwan the service rep was wonderful to work with and very helpful! He was very thorough, professional and returned calls promptly to update me. I requested to contact Lincoln Corporate to address the issue and I was turned over to Giovanni a service manager to work with. Long story short, Lincoln offered to cover $3,000 of the expense leaving me to cover only $300+ dollars which I felt was fair. Giovanni still charged me $1100 for the repair and his communication with me was very unsatisfactory. He never contacted me directly. I had to continuously call him in order to get him to respond to initial questions I had. I was supposed to have a refund issued weeks ago and I am still waiting. Giovanni has never called me to talk about the refund, only Lincoln Corporate. I have had very pleasant experiences working with the service department until my interactions with Giovanni. I am considering taking my business to a different dealership because I no longer trust Uptown. Antwan is really a great service rep and I trust working with him! It’s the service leadership that has caused pause for me in dealing with Uptown. More

Antwan was great. Very communicative and helped with everything I needed. He called and texted me to let me know the status of my vehicle. Very communicative and helped with everything I needed. He called and texted me to let me know the status of my vehicle. More

I’m very pleased with the service and professionalism. I’ve always been happy with both service writers and techs. I’ve always been happy with both service writers and techs. More

Great and responsive service from Gio and Chris M. Repairs took less than 1 day. Repairs took less than 1 day. More

Exceptional customer service and vehicle service. Service was completed efficiently and communicated to me through out the process Service was completed efficiently and communicated to me through out the process More

Uptown continues to provide impeccable service. Been a customer for over 14yrs. This my seventh Navigator. Been a customer for over 14yrs. This my seventh Navigator. More

I have been a customer For 20 years and their service department, the Body Shop in the sales department have always gone above and beyond to help me with my cars. They have done a Outstanding job department, the Body Shop in the sales department have always gone above and beyond to help me with my cars. They have done a Outstanding job More

Very good service, they work hard to make sure your satisfied and answer all our questions. We've been with up town over twenty years and never considered going anywhere else satisfied and answer all our questions. We've been with up town over twenty years and never considered going anywhere else More

I always enjoy when I visit this service center. Lejuan always provides excellent customer service and detailed instructions for my service needs. The environment is very nice and the coffee is alwa Lejuan always provides excellent customer service and detailed instructions for my service needs. The environment is very nice and the coffee is always hot and tasty. The entire building is super clean especially the bathroom. The technicians provide excellent service and they get the job done quickly. Again,Thank you all! More

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