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Upstate Chrysler Dodge Jeep RAM

Attica, NY

4.7
318 Reviews
At Upstate Chrysler Dodge Jeep RAM, Inc., we want your experience to always be positive. From the moment you step inside our showroom and find the latest Jeep Cherokee, Jeep Grand Cherokee, RAM 1500, Chrysler Pacifica, and Jeep Wrangler 4xe models on display, we're here to help put you behind the wheel of the right new or used vehicle for you. But, we don't consider that the end. Upstate Chrysler Dodge Jeep RAM, Inc. offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Chrysler, Dodge, Jeep, and RAM lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms. Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Chrysler, Dodge, Jeep and RAM parts that you can buy, as well. It's just another way we look out for you, and further your connection with your ride. How can you experience all this? Well, plenty of ways. Upstate Chrysler Dodge Jeep Ram, Inc. can be contacted online, or via phone. We also love visitors, so stop in to our showroom in person. We can be found at 125 Prospect Street Attica,New York. We're happy to continue the conversation, discuss new models, and answer any questions you might have. Two Reasons You Will Want to Get Your New Vehicle at Our New Car Dealership There are two primary advantages you will have access to when you choose to do business with us. Selection First is our selection. As a dealer with ties to the Chrysler, Dodge, Jeep, and Ram brands, we carry close to a hundred of the latest products from these automakers. It not only includes models such as the Jeep Cherokee and Jeep Grand Cherokee which are both well-equipped for more adventurous drivers but options like the Dodge Durango and Chrysler Pacifica as well which are perfect for the whole family. There are even heavy haulers like the Ram 1500 and the Ram 2500 for those who need a truck with a mighty backbone. With such a diverse range of vehicles for you to consider, finding one that meets your needs is bound to be a breeze. Affordability Second is our affordability. One of our goals as a dealership is to make life a little easier for our customers from Lancaster, Clarence, and surrounding areas. That is why we offer great deals along with our selection. In fact, we offer many new vehicle specials and factory incentives so that prices remain nice and low. That means you can save extra money when you decide to buy or lease a new Chrysler, Dodge, Jeep, or Ram model with us! We also have financiers on standby at our Finance Center who are ready to direct you as needed. As you can see, we make the whole process hassle-free! Purchase Your New Vehicle Today at Upstate Chrysler Dodge Jeep Ram in Attica, NY. Serving Drivers from Batavia, Perry, Warsaw, Wyoming, and Pavilion, NY Ready to proceed? Then come to Attica, New York, and meet with the Upstate Chrysler Dodge Jeep Ram team today! With the support of our competent staff, you will surely appreciate the experience you have during your auto purchase or lease. We look forward to providing you with the keys to a new vehicle that you will benefit you.
Contact Dealership

125 Prospect St

Attica, NY

14011

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Showing 318 reviews

April 13, 2023

Great service and on time! Clean and quiet waiting area, great staff and service area More

by alankap99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Doherty, Chris Dugas
Apr 29, 2023 -

Upstate Chrysler Dodge Jeep RAM responded

Thank you for choosing Upstate Dodge for your service! We appreciate and look forward to seeing you in the future.

April 13, 2023

I didn’t really know much about this dealership. Ordered parts a couple of times. First time for service. Everyone was knowledgeable and. Service with a smile. More

by ddills0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie Wooton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Dugas
Apr 29, 2023 -

Upstate Chrysler Dodge Jeep RAM responded

Thank you for leaving Upstate Dodge a great review! We are glad you had a great experience!

April 11, 2023

Do good job on jeep and very nice and explain eveything you need to know More

by SUEMILLER86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dugas
Apr 29, 2023 -

Upstate Chrysler Dodge Jeep RAM responded

Thank you for leaving a great review! We are glad you had a great experience.

April 10, 2023

"You are finally cool now Aunt Kay". .words spoken by my nephew after purchasing a vehicle from the Upstate Group. Over the past year, my immediate family has purchased 6 vehicles from t More

by kayglosser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Bork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valerie Wooton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin, sales, Chris Dugas
April 05, 2023

Chris his staff are always very friendly and professional and do a great job whenever I take my vehicle there for service. More

by kniebch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dugas
March 20, 2023

The dealership was very knowledgeable and convenient in making my experience one to remember and look forward to the next visit. More

by jensen0311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Bork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Doherty, Chris Dugas
March 18, 2023

Friendly service. Very easy to interact with. I felt very comfortable with all the staff. Glad they fixed my problem! More

by Woodchuck3369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dugas
March 16, 2023

Custom care good, last job in my jeep, not to happy. Extra charge for checking a job I paid almost 500.00 dollars. Still not happy with results More

by JOCHEPERV2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Every body is good
Mar 16, 2023 -

Upstate Chrysler Dodge Jeep RAM responded

We are extremely sorry you are not satisfied with your repair. Please give me a call at 585-591-0678 to discuss your recent visit to our service department. Kindly, Madison Bork-Business Manager

March 15, 2023

I am not at all happy. Ive had nothing but issues and was refused a loaner when my car sat there for 3 days. also the mats i was promised i never got, 900 a month for a More

by matthew.marcucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Dugas
Mar 15, 2023 -

Upstate Chrysler Dodge Jeep RAM responded

Oh Matthew, where do I begin? We appreciate you coming to see us from about a hour away to purchase a 2018 Jeep Wrangler. It was aggressively priced at $40950. I am certain that's why you made the trip to purchase ours. The Jeep was in great shape for a 2018 model and from New York, I am sure there is a bit of rust on it. Most dealers , do not repaint their 5 year old vehicles to make them look new. Nothing was hidden, if the rust had bothered you we could have addressed that at the time of sale, almost 5 months ago. As for the 3 days, yes you dropped it off Monday and picked it up Wednesday. However, when you dropped off your Wrangler, you left a note with 13 different items to address. You couldn't possibly think it would be completed in a day. Furthermore, you were not refused a loaner. You were told several times none were available. Additionally, you made 3 different appointments in service that you never showed up to, prior to this visit. In the end, we replaced your battery at no charge to you, even though it was out of lemon law warranty. Our service manager, spoke to you to review your concerns and you told him that your were not concerned about anything besides your Jeep starting and running. I also, looked at your deal, there was nothing about floor mats on the paper you signed that we owed you them. I feel bad you aren't happy with your Jeep now and I believe we have gone above and beyond what most dealers would do to rectify your concerns.

Mar 15, 2023 -

matthew.marcucci responded

Not true at all. But I don't expect an honest answer, I mean you do have a business to run. I know how this goes bud. You claim to be so accommodating and helpful, but I'm just an unruly customer that wants something for free!!!! lol. Listen bud, I'm not the first n I'm sure I won't be the last person that has issues with how this was handled, or lack thereof.

Mar 15, 2023 -

matthew.marcucci responded

I missed appointments cause u guys refused me a loaner each and every time....I LIVE IN BUFFALO bud.......tell the truth

Mar 15, 2023 -

Upstate Chrysler Dodge Jeep RAM responded

We stand by by all of our 5 star reviews... https://ag.ny.gov/consumer-frauds/used-car-lemon-law-fact-sheet . You can visit the New York State Used Vehicle Lemon Law there. Or come in and talk with me directly. Tim (aka Bud)

March 14, 2023

Charged me $195 for a loose starter wire truck has only 40k. They didn’t discover wire until they were going to replace the whole starter. More

by Fmkm
Recommend Dealer
No
Employees Worked With
Not
Mar 14, 2023 -

Upstate Chrysler Dodge Jeep RAM responded

I am very sorry you had a poor experience with our service department. Please reach out to me immediately at 585-591-0678 Kindly, Madison Bork-Business Manager

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