Upper Valley Honda

Jennifer Schreiver was the sales person who sold us our jeep. first a huge shout out to her. She was very prompt to answer all our questions and concerns. Jennifer mad buying the jeep eas and i felt no s jeep. first a huge shout out to her. She was very prompt to answer all our questions and concerns. Jennifer mad buying the jeep eas and i felt no stress during the purchase, after the purchase she texted to make sure all was well. I did have some concerns and she was on top of things to get it taken care off, even after it was supposedly fixed she reached our again to make sure i was happy. I told her it was still not fixed and she took care of it again. thank you Jennifer for all your hard worl. i can honestly say when i recommend someone to buy a car i will send the to upper valley Honda and have them speak to Jennifer.... great job More

Wish we had of read other reviews before purchasing at Upper Valley Honda. The unmentioned add on fees are ridiculous. $799 for documentation fees (Vermont average is $180)and $299 for useless etching-Th Upper Valley Honda. The unmentioned add on fees are ridiculous. $799 for documentation fees (Vermont average is $180)and $299 for useless etching-The manage said this is done to every car- what a sneaky way to get money. Upon taking the car to my mechanic he found covered over rust that I had to repair and a tire pressure light that should have been fixed. Definitely ask about added fees and get a total before any transaction More

I recently took my Honda to Upper Valley Honda for a warranty repair. The advisor, Jill French, said she would need to contact her regional manager and would get back to me in two days. After three days warranty repair. The advisor, Jill French, said she would need to contact her regional manager and would get back to me in two days. After three days, I called her back and she quickly said she hadn’t heard from the manager, she’d contact him, and get back to me that day. After two more days wait, I called her going directly to voicemail. I left a message. Two days later, I hadn’t heard from her. Again, directly to voicemail. I left another message. To this day, I have yet to get a return phone call. While Honda makes an excellent car, should you wish to purchase one, make sure you have access to another dealer than Upper Valley Honda. More

Both vehicles I looked at looked like they had been used by a family to go on a vacation. Pics showed a clean vehicle, but it was not. Then I am told it had not been recon'd yet? Pics showed it had? by a family to go on a vacation. Pics showed a clean vehicle, but it was not. Then I am told it had not been recon'd yet? Pics showed it had? More

I was looking for a new CR-V Hybrid for my mom and found the trim she wanted on Upper Valley Honda’s (UVH) website. I entered my info to “unlock” my internet price, which was $195 above MSRP (I assumed a do the trim she wanted on Upper Valley Honda’s (UVH) website. I entered my info to “unlock” my internet price, which was $195 above MSRP (I assumed a doc fee). I called the phone number on the website and spoke with a cheerful, helpful internet sales rep. I asked if that price was my out-the-door price, and she stated it was before tax, title and reg. I confirmed again that there were no other fees. She said there were not, so I put a deposit on the vehicle. I was contacted by a sales rep at the dealer (Ben). I told him I was extited by my quoted price and UVH’s transparency. He said that UVH prides itself on being straightforward and honest with customers, and that he would get me a price printout to sign in a couple days. Two days later, he sent the printout, but it had several high-dollar additions. I inquired what they were (because there was no breakdown on the printout): Sentinal exterior and interior “treatments” $1495, Fluid Film undercoating $299, VIN Etching $299, plus a doc fee of $799 that was not mentioned by either rep when questioned. (The doc fee can be found on the website if you scroll all the way to the bottom of the search results - sneaky that they don’t list it as part of my “unlocked” price.) I advised them that we wouldn’t pay for all of that because we were told what our price was and that didn’t include any of those copious fees. UVH declined to sell us the vehicle. For contrast, every other Honda dealer I called told me their add-on fees over the phone the first time I called. That is integrity, honesty and straightforward dealing. That is how a customer should be treated. I car shop for other people frequently, and even own a Honda, and I can thankfully say my experience with UVH isn’t typical. I advise avoiding Upper Valley Honda - take your business to an honest dealer. More

Put a deposit in August 2021 for a new Honda HRV. Car arrived in October which was fine. On October 18 we went to finalize the deal with two trade ins (2011 Honda Fit and a 2009 Smart). As I was leaving arrived in October which was fine. On October 18 we went to finalize the deal with two trade ins (2011 Honda Fit and a 2009 Smart). As I was leaving on a scheduled trip out of state on October 22, I requested to pick up the car when I returned as I was not comfortable driving a brand new unfamiliar car (especially with unfamiliar electronics) 600 miles. Loriston Fennell REFUSED this request stating they had a 2 day pick up policy. Manager (who we never saw or spoke to) also refused request. We walked out. Therefore, there was NO SALE after waiting 2 months for the car, and finalizing the price. 2 days later, Loriston called to get information to refund our deposit and informed us he had sold the car we were set to purchase - while still having our deposit! On October 28, I sent a note stating my totally negative experience with Upper Valley to 8 other Honda dealers and the next day had a deal with a different dealer for less money and for the same car off the lot. Needless to say, we would never purchase a car from Upper Valley as they were totally inflexible to our needs. More

We purchased a CRV for our daughter from Upper Valley Honda in September 2017 with the help of Loriston Fennel. We were under a tight timeline and he made the process work easily and seamlessly. Just Honda in September 2017 with the help of Loriston Fennel. We were under a tight timeline and he made the process work easily and seamlessly. Just recently we needed help with a registration issue involving that vehicle (our problem, not a dealer problem) which is now located on the west coast. I contacted Loriston to ask for help and within a couple of days the issue was resolved with the required documents delivered. I was so impressed and pleased that even thought we've not had reason to be visiting the Upper Valley - our problem was resolved as if we were current active customers. Thanks Loriston - we couldn't be more pleased. More

The dealer costs are ridiculous. They pile everything on with out asking. Complete game and dishonest tactics. with out asking. Complete game and dishonest tactics. More

Worst service ever in the almost 20 years of using this dealership. I WILL NEVER send a customer there again and I have quite a few Gerrish was awesome!!See my personal experience on google. It’s scary wha dealership. I WILL NEVER send a customer there again and I have quite a few Gerrish was awesome!!See my personal experience on google. It’s scary what they did to me and my car!! More

Thank you for a pleasant experience purchasing my CR-V EX-L (trading in a Honda Pilot.) From start to finish Upper Valley Honda made the car buying experience easy, smooth and enjoyable. Chase spent a lot EX-L (trading in a Honda Pilot.) From start to finish Upper Valley Honda made the car buying experience easy, smooth and enjoyable. Chase spent a lot of time reviewing the car itself including showing first-hand how to operate bells and whistles plus he stayed well past his typical sign off time. Thank you to Craig for being easy to work with as well as his willingness to be direct and responsive to my type of car buying, Thank you to Kyle because he made the paperwork portion fun plus he thoroughly explained everything. The entire experience was stress free. The car is spotless and fun to drive. I couldn't be happier with my purchase. This is the third Honda vehicle I've purchased from Upper Valley Honda. Great job! More