Upper Valley Honda

Upper Valley Honda is the best place to buy a car! They are a no pressure dealership. They worked with me and stayed within my payment range, without trying to push higher. Shawna and Kyle were awesom They are a no pressure dealership. They worked with me and stayed within my payment range, without trying to push higher. Shawna and Kyle were awesome to work with! Hands down the best experience!!! More

Service here is deplorable, it should not take 2 hours for a simple oil change, but it's never a simple oil change, there is always something else the car needs. They address the A16 and A17 codes but sca for a simple oil change, but it's never a simple oil change, there is always something else the car needs. They address the A16 and A17 codes but scam you into services that the car does not need. I brought my 2021 CRV for its 6-month oil change A16 code in December 2022 thinking I would be in and out in less than 1 hour with a bill for less than $100, I thought wrong, my bill was over $400. I am a sucker when they say you need cabin and engine filters changed, they even talked me into agreeing to get my brakes cleaned. A simple oil change turned into a $400 bill; I was adamant after that experience that never ever will I go back to Upper Valley Honda. I wish there was another Honda dealership in the area, 6 months later today July 7th now I am getting an A17 code, since I just had my snow tires removed, I did not need my tires rotated but I was desperate for another oil change and figured I would give them another chance to redeem themselves. It was another bad experience, I got suckered again thinking I needed cabin and engine filters changed, 6 months and 9,000 miles later, when Honda recommends changing between 15,000 to 30,000. They showed me this video of my car up on a lift then showing me how dirty my cabin filter was, how do I know that the filter in the video is the filter from my car and how do I know that they even changed it? It was NOT another simple in and out oil change, I got charged $60 labor for the oil change and $90 of labor to snap in 2X $30 filters $150 of labor, so now my simple $70 oil change was now $270, what a scam, this service department should be investigated. I spoke to the General Manager Steve Perlowski to no avail; I was not satisfied with his offer to credit me $100 for my next oil change. I will take my business elsewhere. They just lost a very good customer; I was ready to trade in my 2021 CRV for the newer 2023’s. More

Same old poop. Thought I had made a deal knowing the asking price, when they told me what they would give for my trade . We shook, in my mind that was a deal. Then Thought I had made a deal knowing the asking price, when they told me what they would give for my trade . We shook, in my mind that was a deal. Then they came with a sales agreement that had $1,300 added to the price. Undercoating $199 deleted by me. Vin etc fee $299 They lied and told me I HAD to get that. Saw on YouTube that was a scam! Administrative fee $799. HAD to pay that also they said. Think the VT average is about $200. I got up put my coat on thanked them for the coffee. A manager came out they offered me more for my trade and lowered the asking price slightly but I still paid nearly $500 more than the original deal. The used car was almost exactly what I had been shopping for so I Paid. Be sure to read any sales agreement carefully! More

I wish there is option for no stars. Because this crooks don’t deserve to be in business, after I drove 3 hours to get here, on done deal that I had to walk away, soon I walked in showro Because this crooks don’t deserve to be in business, after I drove 3 hours to get here, on done deal that I had to walk away, soon I walked in showroom before I even seen the car in person they tried having me sign all the paperwork, which I refused till I see the car, after 3 hours they brought me the car from car wash in showroom with out test driving, and they said I can’t test drive it, ok so I started to inspecting the vehicle, there was nothing like on pictures or like they promised to me, driver door didn’t even close properly, cigarettes holes in seats, tires was leaking while was in showroom, I pointed all this and some other things, salesman said they can’t do anything about it and he went to manager who said he will take $500 off the price on $28,000 car. What a waste of my time whole day. More

Jennifer Schreiver was the sales person who sold us our jeep. first a huge shout out to her. She was very prompt to answer all our questions and concerns. Jennifer mad buying the jeep eas and i felt no s jeep. first a huge shout out to her. She was very prompt to answer all our questions and concerns. Jennifer mad buying the jeep eas and i felt no stress during the purchase, after the purchase she texted to make sure all was well. I did have some concerns and she was on top of things to get it taken care off, even after it was supposedly fixed she reached our again to make sure i was happy. I told her it was still not fixed and she took care of it again. thank you Jennifer for all your hard worl. i can honestly say when i recommend someone to buy a car i will send the to upper valley Honda and have them speak to Jennifer.... great job More

Wish we had of read other reviews before purchasing at Upper Valley Honda. The unmentioned add on fees are ridiculous. $799 for documentation fees (Vermont average is $180)and $299 for useless etching-Th Upper Valley Honda. The unmentioned add on fees are ridiculous. $799 for documentation fees (Vermont average is $180)and $299 for useless etching-The manage said this is done to every car- what a sneaky way to get money. Upon taking the car to my mechanic he found covered over rust that I had to repair and a tire pressure light that should have been fixed. Definitely ask about added fees and get a total before any transaction More

I recently took my Honda to Upper Valley Honda for a warranty repair. The advisor, Jill French, said she would need to contact her regional manager and would get back to me in two days. After three days warranty repair. The advisor, Jill French, said she would need to contact her regional manager and would get back to me in two days. After three days, I called her back and she quickly said she hadn’t heard from the manager, she’d contact him, and get back to me that day. After two more days wait, I called her going directly to voicemail. I left a message. Two days later, I hadn’t heard from her. Again, directly to voicemail. I left another message. To this day, I have yet to get a return phone call. While Honda makes an excellent car, should you wish to purchase one, make sure you have access to another dealer than Upper Valley Honda. More

Both vehicles I looked at looked like they had been used by a family to go on a vacation. Pics showed a clean vehicle, but it was not. Then I am told it had not been recon'd yet? Pics showed it had? by a family to go on a vacation. Pics showed a clean vehicle, but it was not. Then I am told it had not been recon'd yet? Pics showed it had? More

I was looking for a new CR-V Hybrid for my mom and found the trim she wanted on Upper Valley Honda’s (UVH) website. I entered my info to “unlock” my internet price, which was $195 above MSRP (I assumed a do the trim she wanted on Upper Valley Honda’s (UVH) website. I entered my info to “unlock” my internet price, which was $195 above MSRP (I assumed a doc fee). I called the phone number on the website and spoke with a cheerful, helpful internet sales rep. I asked if that price was my out-the-door price, and she stated it was before tax, title and reg. I confirmed again that there were no other fees. She said there were not, so I put a deposit on the vehicle. I was contacted by a sales rep at the dealer (Ben). I told him I was extited by my quoted price and UVH’s transparency. He said that UVH prides itself on being straightforward and honest with customers, and that he would get me a price printout to sign in a couple days. Two days later, he sent the printout, but it had several high-dollar additions. I inquired what they were (because there was no breakdown on the printout): Sentinal exterior and interior “treatments” $1495, Fluid Film undercoating $299, VIN Etching $299, plus a doc fee of $799 that was not mentioned by either rep when questioned. (The doc fee can be found on the website if you scroll all the way to the bottom of the search results - sneaky that they don’t list it as part of my “unlocked” price.) I advised them that we wouldn’t pay for all of that because we were told what our price was and that didn’t include any of those copious fees. UVH declined to sell us the vehicle. For contrast, every other Honda dealer I called told me their add-on fees over the phone the first time I called. That is integrity, honesty and straightforward dealing. That is how a customer should be treated. I car shop for other people frequently, and even own a Honda, and I can thankfully say my experience with UVH isn’t typical. I advise avoiding Upper Valley Honda - take your business to an honest dealer. More

Put a deposit in August 2021 for a new Honda HRV. Car arrived in October which was fine. On October 18 we went to finalize the deal with two trade ins (2011 Honda Fit and a 2009 Smart). As I was leaving arrived in October which was fine. On October 18 we went to finalize the deal with two trade ins (2011 Honda Fit and a 2009 Smart). As I was leaving on a scheduled trip out of state on October 22, I requested to pick up the car when I returned as I was not comfortable driving a brand new unfamiliar car (especially with unfamiliar electronics) 600 miles. Loriston Fennell REFUSED this request stating they had a 2 day pick up policy. Manager (who we never saw or spoke to) also refused request. We walked out. Therefore, there was NO SALE after waiting 2 months for the car, and finalizing the price. 2 days later, Loriston called to get information to refund our deposit and informed us he had sold the car we were set to purchase - while still having our deposit! On October 28, I sent a note stating my totally negative experience with Upper Valley to 8 other Honda dealers and the next day had a deal with a different dealer for less money and for the same car off the lot. Needless to say, we would never purchase a car from Upper Valley as they were totally inflexible to our needs. More