Upper Valley Honda

Matt King made my HR-V purchase & trade the best experience in my 60+ years of ownership! His professional treatment, being extremely knowledgeable, and no pressure plus patience with my indecision experience in my 60+ years of ownership! His professional treatment, being extremely knowledgeable, and no pressure plus patience with my indecision and questions excelled! Brice & Craig were also helpful. What could have been a stressful experience was truly pleasurable. THANK YOU, MATT!!! More

I worked with Brooke and Craig and had the best experience i have ever had with buying my new honda. I will definitely return for the next one experience i have ever had with buying my new honda. I will definitely return for the next one More

BEST SALES EXPERIENCE EVER! Thank you Matt King for being honest and patient with us on our purchase. It's nice dealing with someone who cutes to the chase and doesn't try to "s Thank you Matt King for being honest and patient with us on our purchase. It's nice dealing with someone who cutes to the chase and doesn't try to "sell" you on something. NO B.S.!! More

Thanks so much to Matt King for making the purchase of my 2021 Honda CR-V such a smooth and satisfying process. Matt listened carefully to my questions and provided excellent options for me in a solid and pr 2021 Honda CR-V such a smooth and satisfying process. Matt listened carefully to my questions and provided excellent options for me in a solid and professional manner, with absolutely no high - pressure. Great job by Matt, all around! More

Thank you sincerely, Matt, Craig, and Kyle! You made this experience easy as could be. You made this experience easy as could be. More

Matt King was very friendly, and professional, and his personality showed through when I visited the Honda dealership last week. He made both my sister and I feel at home and put us at ease. Test driving personality showed through when I visited the Honda dealership last week. He made both my sister and I feel at home and put us at ease. Test driving cars with him was a blast! #roadtrips! It was a pleasant experience. Unfortunately, I ended up not trading in my Honda CRV Hybrid that day, but I am sure Upper Valley Honda will see me again. :) After all I have bought two CRVs from them. More

Upper Valley Honda is the best place to buy a car! They are a no pressure dealership. They worked with me and stayed within my payment range, without trying to push higher. Shawna and Kyle were awesom They are a no pressure dealership. They worked with me and stayed within my payment range, without trying to push higher. Shawna and Kyle were awesome to work with! Hands down the best experience!!! More

Service here is deplorable, it should not take 2 hours for a simple oil change, but it's never a simple oil change, there is always something else the car needs. They address the A16 and A17 codes but sca for a simple oil change, but it's never a simple oil change, there is always something else the car needs. They address the A16 and A17 codes but scam you into services that the car does not need. I brought my 2021 CRV for its 6-month oil change A16 code in December 2022 thinking I would be in and out in less than 1 hour with a bill for less than $100, I thought wrong, my bill was over $400. I am a sucker when they say you need cabin and engine filters changed, they even talked me into agreeing to get my brakes cleaned. A simple oil change turned into a $400 bill; I was adamant after that experience that never ever will I go back to Upper Valley Honda. I wish there was another Honda dealership in the area, 6 months later today July 7th now I am getting an A17 code, since I just had my snow tires removed, I did not need my tires rotated but I was desperate for another oil change and figured I would give them another chance to redeem themselves. It was another bad experience, I got suckered again thinking I needed cabin and engine filters changed, 6 months and 9,000 miles later, when Honda recommends changing between 15,000 to 30,000. They showed me this video of my car up on a lift then showing me how dirty my cabin filter was, how do I know that the filter in the video is the filter from my car and how do I know that they even changed it? It was NOT another simple in and out oil change, I got charged $60 labor for the oil change and $90 of labor to snap in 2X $30 filters $150 of labor, so now my simple $70 oil change was now $270, what a scam, this service department should be investigated. I spoke to the General Manager Steve Perlowski to no avail; I was not satisfied with his offer to credit me $100 for my next oil change. I will take my business elsewhere. They just lost a very good customer; I was ready to trade in my 2021 CRV for the newer 2023’s. More

Same old poop. Thought I had made a deal knowing the asking price, when they told me what they would give for my trade . We shook, in my mind that was a deal. Then Thought I had made a deal knowing the asking price, when they told me what they would give for my trade . We shook, in my mind that was a deal. Then they came with a sales agreement that had $1,300 added to the price. Undercoating $199 deleted by me. Vin etc fee $299 They lied and told me I HAD to get that. Saw on YouTube that was a scam! Administrative fee $799. HAD to pay that also they said. Think the VT average is about $200. I got up put my coat on thanked them for the coffee. A manager came out they offered me more for my trade and lowered the asking price slightly but I still paid nearly $500 more than the original deal. The used car was almost exactly what I had been shopping for so I Paid. Be sure to read any sales agreement carefully! More

I wish there is option for no stars. Because this crooks don’t deserve to be in business, after I drove 3 hours to get here, on done deal that I had to walk away, soon I walked in showro Because this crooks don’t deserve to be in business, after I drove 3 hours to get here, on done deal that I had to walk away, soon I walked in showroom before I even seen the car in person they tried having me sign all the paperwork, which I refused till I see the car, after 3 hours they brought me the car from car wash in showroom with out test driving, and they said I can’t test drive it, ok so I started to inspecting the vehicle, there was nothing like on pictures or like they promised to me, driver door didn’t even close properly, cigarettes holes in seats, tires was leaking while was in showroom, I pointed all this and some other things, salesman said they can’t do anything about it and he went to manager who said he will take $500 off the price on $28,000 car. What a waste of my time whole day. More