Upper Valley Honda

I would highly recommend service at upper valley Honda Darci and Phil went above and behind helping me with my vehicle. Looking to get a new Honda I highly recommend Matt King in sales he was very helpful Darci and Phil went above and behind helping me with my vehicle. Looking to get a new Honda I highly recommend Matt King in sales he was very helpful with the purchase of my new Honda and he did a wonderful job explaining all the new features in my car and help set them up. Would also like to thank Steve for keeping the deal he offered me even though my trade in had some issues with it and William in the finance department he was very helpful explaining all the finance part of it with all the extra perks. I give the whole team a 10 highly recommend them More

Kali Gregoire was great to work with. She was able to answer all my questions and help me narrow down which model CRV was best for me and my lifestyle. She was able to answer all my questions and help me narrow down which model CRV was best for me and my lifestyle. More

Matt was great! No pressure, very informative, personable, knowledgeable, and accommodating. Still thinking about whether or not to buy a car, and it's my interactio No pressure, very informative, personable, knowledgeable, and accommodating. Still thinking about whether or not to buy a car, and it's my interaction with Matt that has me still considering. More

We had a great experience at Upper Valley Honda. Matthew King was very professional and sincere. He listened carefully to our needs and made sure all our questions were answered. If you are in the m Matthew King was very professional and sincere. He listened carefully to our needs and made sure all our questions were answered. If you are in the market for a vehicle, I highly recommend going to see Matt King. More

We had a great experience with Upper Valley. A very low-pressure sales process, extremely competitive trade-in value, and nice people who were a pleasure to deal with throughout. Really a breath A very low-pressure sales process, extremely competitive trade-in value, and nice people who were a pleasure to deal with throughout. Really a breath of fresh air after dealing with other Vermont Honda dealerships. Thank you, Kali, Jess, Bill, and team! More

Kali Gregoire was diligent and attentive to our car-shopping needs. She listened well and worked hard to find a vehicle that would meet our expectations. car-shopping needs. She listened well and worked hard to find a vehicle that would meet our expectations. More

Kali Gregoire was my sales contact at Upper Valley and she did a great job. Hard to believe she is so new to auto sales. I hope she has a good career in the sales business. Smart, good language skill she did a great job. Hard to believe she is so new to auto sales. I hope she has a good career in the sales business. Smart, good language skills, and knew the details. She answered my questions promptly and accurately. I'd recommend her and Upper Valley to anyone. Mike French More

Phil Daley provided superb customer service, above and beyond what I was expecting, and what I had experienced in the past. So thankful I brought my HRV in! beyond what I was expecting, and what I had experienced in the past. So thankful I brought my HRV in! More

On Thursday, August 9, 2024, I brought my 2013 CR-V EXL to Upper Valley Honda for an oil change and multi-point inspection. At 3:46 pm the service writer sent a text with a video showing work that the car to Upper Valley Honda for an oil change and multi-point inspection. At 3:46 pm the service writer sent a text with a video showing work that the car needed. I sent the video to my brother, who is an Infiniti master technician, to prioritize the work. I called the service manager back shortly after 4:00pm. I told him to do three things: an air cabin filter, replace rusty bolts and a gasket behind the catalytic converter, and a bushing on a stabilizer bar. I didn’t ask for an estimate, nor was one offered. At 4:56pm the service manager called back to say that the car was ready. The bill was $994 and included 4.2 hours labor. This charge should only have been for the work that was done, not the oil change or the time to make a video as these were included in the coupon price presented at the time the car was brought in to Upper Valley Honda. When I came in to pick up the car the next morning, I asked to speak to the Upper Valley Service Manager. It took a half hour before we were to meet with the service manager and only after I asked a second time to speak with him. He was incredulous that I would question the labor charge. The car was in the shop for an hour after the oil change and inspection were completed and I was charged $730 for labor: 4.2 hours at $175/hour. I told the service manager that I completely understand flat rate, and didn’t argue the hourly rate, but these types of repairs don’t lend themselves to a book time estimate. He said they charge by the job, so I asked him to show me the book value of the repairs, but he refused to do so. The service manager was not professional and was just short of rude to me for questioning him regarding the repairs. I am writing to express my deep disappointment and frustration with the recent service experience (to include the unprofessional “attitude” of your service manager) I had at the Upper Valley Honda dealership on August 9th, 2024. I request a full breakdown of the charges and labor time needed to complete the above repairs. I know that I was excessively charged for these repairs. I also hope that this matter will be taken seriously and addressed promptly, as this experience has significantly eroded my trust in the Upper Valley Honda dealership. More

I am very satisfied with my experience with Upper Valley Honda. I really appreciate the Staff's honesty and the way they treat potential buyers. I highly recommend them if you are in the market for a new or Honda. I really appreciate the Staff's honesty and the way they treat potential buyers. I highly recommend them if you are in the market for a new or used vehicle. More