Upper Marlboro Ford

From my initial email and near immediate reply to my first visit and purchase the same evening, the 'Bortnick' crew could not have stood behind their pledge to be a 'family' dealership to a greater degr first visit and purchase the same evening, the 'Bortnick' crew could not have stood behind their pledge to be a 'family' dealership to a greater degree. I provided information on my trade; trucks I had looked at in person and on-line; and basic features I was looking for. That was all the team needed to provide me several options for my review, it was obvious that trying to meet my needs and preferences was their ultimate goal. I experienced the same professionalism and dedication to customer service upon arrival at the dealership all the way through taking the keys to my new truck. Every question was answered and the overview of the deal, the paperwork involved and the features/options on my truck were covered in thorough detail and in a pleasant, personable manner. Heather at the front desk was helpful in directing phonecalls; Marissa and Kylie responded to my emails in a prompt and professional manner -- looking to ensure I was satisfied with their responsiveness and the level of detail they were providing me on vehicles available; Jason couldn't be more customer oriented and is the polar opposite of the big dealership 'sales floor barracuda'. It was also clear to me in discussing specific details of the trade in and financing aspects of the deal that both JW and Jeremiah are committed to and follow through on transparency with the customer in all phases of the purchase process. I had heard from a close colleague that his purchase was the best buying experience he had ever been a part of and considering my experience yesterday --- I fully understand and agree with his assessment. I truly appreciate Jason staying to help me move stuff from my old truck to the new FX4 I drove happily home! More

From the start their slogan we are family is truly what they make you feel like the minute you walk into the showroom, We were greeted by a professional young man with a great attitude and a willingness to they make you feel like the minute you walk into the showroom, We were greeted by a professional young man with a great attitude and a willingness to help that you seem to miss at a larger dealership. The management there was great and the negotiation process was almost pleasurable, knowing that they were giving us a great deal. The owner Marc Bortnick introduced him self to us and shared stories about his family with us and made us feel as if we were really family. Jeremiah the finance manager was great to deal with and very proficient in his job. All in all this was a great experience and I will recommend this dealer to anyone looking for a friendly outgoing family dealership. More

From the time our 2000 Ranger broke down on the side of a rural road, through to one week later, were we impressed with Ron Bortnick Ford's attention to our needs. Rita, in Service, caught the initial frant rural road, through to one week later, were we impressed with Ron Bortnick Ford's attention to our needs. Rita, in Service, caught the initial frantic call; calm our fears; recommended Chuck Hopkins Towing; got ALL of the CORRECT information to a Service Writer. Who, immediately, went to work on a fair estimate for repairs. And, when we were leaning toward a new vehicle, instead of repair, eloquently, turned us over to a GREAT salesperson. Who gave us the opportunity to find a vehicle, and come to grips with a purchase. No pressure -- AT ALL! We kept looking for a "next shoe to drop", but, it never did. Now, we are proud owners of a new vehicle that we chose. With several packages that will help us take care of our purchase. We thank everyone at Ron Bortnick Ford. More

I went in on Memorial Day weekend looking for a good deal on a new Ford SUV (trading in a 2010 Fusion for it.) I drove away 4 hours later in my new 2012 Ford Explorer. They gave me an excellent trade in amou on a new Ford SUV (trading in a 2010 Fusion for it.) I drove away 4 hours later in my new 2012 Ford Explorer. They gave me an excellent trade in amount for my fusion, treated me well, worked with me with the numbers, and did everything they could to get me my new truck. They called to see how I was doing and how the new truck was treating me a few days later and when I returned 3 weeks later for my new tags I got another full tank of gas and a wash. This is the second vehicle me or my family has bought from Ron Bortnick Ford in 2 years and we have had all positive things to say. I would definitely recommend this dealership for a Ford, either new or used! Very friendly and knowledgeable and the best thing I like is they don’t jump on you right when you set foot on the lot like the typical car sales man would! :) Thanks guy!! More

I had a wonderful experience at this dealership. Everyone was helpful and friendly. I was in and out with my slightly used vehicle in no time. I would strongly recommend them!!! Everyone was helpful and friendly. I was in and out with my slightly used vehicle in no time. I would strongly recommend them!!! More

Im a first time buyer and my credit wasnt the best. I was very apprehensive about going the dealership route due to this fact. I was browsing the Ron Bortnick website and found a 2009 Ford Escape that caught very apprehensive about going the dealership route due to this fact. I was browsing the Ron Bortnick website and found a 2009 Ford Escape that caught my eye. I dealt with the internet manager Marissa Miles who helped me more than i excpected. She had a no pressure approach to me when telling me about this vehicle. She was able to work around my schedule to show me the vehicle. My first impression of Ms. Miles was professionalism, she shook my hand and introduced herself with confidence and a bright atitude. She took me inside and had the vehicle brought up front to show me it, while waiting every employee that walked by never hesitated to say hi and greet me with a hand shake. Marissa even went the extra step and offered me a drink or anything to eat while we talked about the vehicle. Marissa answered all my questions and never once said "im not sure" or "let me find out". She had every answer i needed to every question i asked. Marc Bortnick (president) introduced himself and made sure my buying experience was top notch. You'll be hard pressed to find any dealership owner taking time out to introduce himself, to not just me but every customer that walked through the doors that day. Marissa introduced me to the finance manager Pete Slette. Pete was an amazing guy to work with. He was confident in getting me apporved and out the door with the vehicle i wanted. While sitting in finace Ms. Miles and Mr. Bortnick would pop in the check how my deal was coming along, or to even chat for a bit. I was able to get apporved through ford motor credit thanks to Pete's hard work. You absolutely dont find dealership that is truly about the customer. Mr. Bortnick has set the bar very high and you can tell it buy the professionalism of every employee. Thanks to everyone there i am now in my 2009 Escape and loving it!!! I will definetly be back for future purchases and refer my friends and family. More

I am a lifelong Ford truck owner, loyal to the brand, and have purchased many Fords over the years from various dealerships. I can honestly say that my purchase of a 2012 F150 Lariat from Ron Bortnick Ford w have purchased many Fords over the years from various dealerships. I can honestly say that my purchase of a 2012 F150 Lariat from Ron Bortnick Ford was by far, the best experience I've had buying a new vehicle. My initial contact with them was via their web site, and so I worked with their Internet Sales Manager, Marissa Miles. Marissa worked tirelessly to ensure I got the truck I wanted, which was scarce. Two other larger dealerships in the area had tried to talk me into other trucks, but Marissa never did. I greatly respected Marissa and her ownership for this, and in the end I was thrilled with my new truck. The purchase went smooth, I received a fair value for my trade (better than the CarMax purchase offer), and Arandre Powell, the Bortnick Business Manager, did an outstanding job walking me through their refreshingly automated purchase process, where all options and warantee packages were easily discernable and thoroughly explained. I was happy with the deal, extended warantee coverages, and financing. Best of all, the entire process was FAST. After the purchase, Marissa gave me a thorough walk-through of the cockpit of my Lariat, explaining all the new computerized feedback, settings and options, and gave me a great tutorial on the updated Microsoft SYNC capability. With no stone left unturned, and a full 36-gallon fuel tank, I was on my way home! I'd like to also mention that I was personally greeted by Marc Bortnick, President, and Grady Buckmaster, General Sales Manager, while at the dealership. Mr Bortnick also made it a point to thank me after my purchase and asked if everything went ok. I have never had another manager come out from behind the plexiglass and greet me at any large dealership where I've purchased vehicles. This was old-style customer service at it's best, which I greatly appreciated. When I'm ready to add that new Tarus SHO to my garage, you can bet I'll be going back to Ron Bortnick Ford! More

We took a signature loan out to cover some overage we had on a 2010 F150 and told Jeremiah what we were lookign to get for the truck, what we had been offered, and what we were looking at getting into. They on a 2010 F150 and told Jeremiah what we were lookign to get for the truck, what we had been offered, and what we were looking at getting into. They waited on us and made sure we would get the best deal on our truck, and gave us a great deal on a 2012 loaded Ford Focus. They restored my faith in the Ford name and will get my business again when the time comes. More

I have not the greatest credit so buying a car is such a process and scary and time consuming. Peter and Tim were amazing. They found a good finance company, didn't judge me for my mess ups with my credit process and scary and time consuming. Peter and Tim were amazing. They found a good finance company, didn't judge me for my mess ups with my credit and made me feel so very comfortable through the whole process. I love my Escape. Forever a ford girl! More

This is the third new car I have purchased but the best experience that I have ever had. Everyone at Ron Bortnick's dealership was friendly and professional. My first contact was with Dennis, the sales m experience that I have ever had. Everyone at Ron Bortnick's dealership was friendly and professional. My first contact was with Dennis, the sales manager, and he turned me over to Jeremiah, who is hands down the best car salesman that I have ever encountered. He sat down with me and discussed my needs and budget prior to selecting the perfect vehicle for me. I didn't even have to browse the lot. I have recommended this dealership to my friends and feel like I have made one of the best decisions purchasing a vehicle from them. See for yourself. :-) Adrienne Burch More