Upper Marlboro Ford

I started looking for a Ford King Ranch locally. I started looking for a Ford King Ranch locally, and wasn't feeling it, so I thought I'd do an internet search and found what seemed to be the best de I started looking for a Ford King Ranch locally, and wasn't feeling it, so I thought I'd do an internet search and found what seemed to be the best deals within driving distance from here. I sent Kylie an email this morning and we've been back and forth with questions and answers for most the day. She has been all over it. They have exactly what I want and the price is the best I've found. Looks like I'll probably be making a 5 1/2 hour round trip here shortly. Will post another review after the transaction. Thanks Kylie. More

The day I visited Upper Marlboro Ford my sales consultant Steve Sweeney was on crutches. He wound up walking 3 miles back and forth to the sales manager to make the best deal possible. This was my first time Steve Sweeney was on crutches. He wound up walking 3 miles back and forth to the sales manager to make the best deal possible. This was my first time ever at this dealer and probably not my last. More

I cannot say enough good things about this Ford Dealership. We have purchased a number of vehicles in our lifetime, but I must say buying a new F-150 at Upper Marlboro Ford was one of the most ple Dealership. We have purchased a number of vehicles in our lifetime, but I must say buying a new F-150 at Upper Marlboro Ford was one of the most pleasant experiences that my husband and I have had. We live in Waldorf and had visited Waldorf Ford on Black Friday. According to the paper, they were have a big sale. My husband found a vehicle that he liked, but we could not negotiate a deal with Waldorf Ford. They would not budge -- so 4 hours later we left in the same vehicle we came in. We had been told by friends not to waste our time going to Waldorf Ford -- that you could not deal with them, but I had to see for myself. The next day, Saturday, we decided to visit Upper Marlboro Ford. From the moment we stepped into their showroom, we had a comfortable feeling and felt like we belonged. We were greeted by a friendly staff that listened to what we wanted and did everything to meet our needs. Long story short, 3 hours later we were driving home in our new F-150. This dealership is awesome and I would recommend it to all my friends. The entire staff is friendly and helpful and appear to like working with each other. Even the owner of the dealership came over and introduced himself and shook our hands. If you are in the market for a new Ford, give this dealership a try. You will not be disappointed. They may not be as big as Waldorf Ford or some of those other dealers, but they certainly know how to treat people and give you the best deal possible. We will go back and so should you. More

I wanted to take a minute to detail my experience at Upper Marlboro Ford. My wife and I decided to purchase a new vehicle from their dealership. We were contacted by their dealership on Thursday 8/1 Upper Marlboro Ford. My wife and I decided to purchase a new vehicle from their dealership. We were contacted by their dealership on Thursday 8/1/2013(and a few others) after we signed up for the USAA Autocircle vehicle purchase plan. Initial contact was by an internet sales person named Doug. Once Doug knew what I was looking for, he handed me off to Mike Gibson. Initially, Mike was very helpful and attentive. He even drove the car that we were interested in down to our house (20 minute drive for him) for the test drive. I mentioned to him that we had a trade and wanted a ballpark trade value. I sent Mike and Doug all of the information on my trade, including all performance upgrades and the fact that there was a small dent in one of the doors and there was adhesive on this inside of all of the windows (the adhesive was from having to remove the tint from the car to get it through inspection the state of Maryland). We agreed on a price for the trade and Mike informed me that as long as what I said I had was what I had, that dollar amount would not move. On Friday, my wife and I met at the dealership and made small talk with Mike while the service department looked over my trade. About 10 minutes after the service department started looking at my trade Mike disappeared and a few minutes later returned and asked us if we have the stock catalytic converter for the car (the trade was a Subaru STi with aftermarket performance parts). We told him that we didn’t have it and questioned why he asked. Mike headed back to service to let them know that we don’t have the part and returned to us and said that they need to buy a new one because, he says, that the car won’t pass emission testing without it (the car passed emissions on 4/15/2013 with flying colors).. He tells us that it will cost $1000 and that the dealership “is willing to split the difference with us” by lowering the value of our trade by $500. My wife and I talked about it and told Mike that we were willing to drop the value of the trade by $500 ONLY if we got all of the parts removed from the car back. Mike, after disappearing again, informed us that we would get whatever parts were removed from the car. As we are leaving the dealership, I thanked Mike for helping us out. The last thing that I asked him before I drove away was when I can expect to pick up my parts. Mike told me to call on Tuesday 8/6. I called on Tuesday (of course Mike was off) and spoke with Marissa in Internet sales. I asked her when I could come pick up my parts. She informed me that she needed to talk to the technician and would call me back. Marissa called back a few hours later and informed me that the part broke (a COBB tuning downpipe) while the technician was removing it (the downpipe is a 440 stainless steel tube with NO moving parts). It seemed a bit odd to me that a technician broke a piece of steel, but despite everything appearing shady, I took her word for it. She offered us $200. I told her that I could have sold the part on eBay for $400 so she cut us a check. I had to stop by the dealership today on Friday 8/9 to give them a copy of my license for tag transfer purposes and saw my trade for sale on the lot. I asked on of the sales guys for the keys “because I wanted to check on something under the hood”. He gave me the keys and I opened the hood to find EVERYTHING the way that it was when I traded the car. Immediately I became irate and walked into Marissa’s office and told he that they owed me some money. I explained to her that NOTHING had been done to the car. She had that “I just got caught doing something I should not be doing” look and informed me that she was not aware of what was going on (which I don’t believe at all) At this point she went to get the Internet service manager. Once Marissa left, I did not see her again. After about 10 minutes of sitting in the office waiting (Mike, the salesman that I had dealt with, walked by the office numerous times, saw me, and didn’t said one word to me. Not “hello”, not “how do you like the new car”, not “I am sorry about this, we will figure out what happened”, NOTHING), Doug walked in and sat down to talk to me. He told me that “no one else wanted to deal with me” so he was left to handle the situation. Doug proceeded to tell me that he did not know what had happened, but it “must have been a misunderstanding”. The next day, I drove back to the dealership to pick up the remaining $100 and Doug gave me a “2 year service plan” for all of the trouble. The 2 year service plan is nothing more than 4 oil changes. They did not have to do anything, so it is better than nothing. Is it possible that I am the first person that this dealership has tried to swindle through multiple lies? Yes, I suppose that it is POSSIBLE. Is it probable that I am the first? Not at all. I may just be the first person to catch them. I gave the dealership every opportunity to come clean. All they had to do was call me and say that they re-evaluated the parts on the car, decided not to do anything to it, and tell me to come pick up a check for $500 because they had made a mistake. Instead of being honest, they attempted to cover their tracks with lie after lie. From Mike telling us that a part needed to be replaced with an alternate to pass emissions to Marissa blatantly lying about the part breaking during removal, the dishonest culture at this dealership runs very deep and is nauseating. As of today (8/12), I still have not received a phone call from Mike, Marissa, or ANY of the management apologizing for the manner with which this was handled. I hope that $500 was worth the publicity that they will get if I am ever asked about my experience. I have ABSOLUTELY no doubt that the dealership never intended to do anything to the trade. I also have no doubt that they were caught off guard when I called, which I told them that I would, asking about the parts. More

By far the best car buying experience we have ever had! Jimmy knew exactly what we were looking for and always kept us in mind calling to check in if he saw something we would like. It took us a while to m Jimmy knew exactly what we were looking for and always kept us in mind calling to check in if he saw something we would like. It took us a while to make our final decision on a vehicle but his and Marc's patience and understanding truly amazed us. John handled our financing like a pro too! All wonderful people to deal with throughout! After buying from other dealerships in the past and our experience at Bortnick we WILL be going back for LIFE! :) More

I purchased a new car from Ron Bortnick almost 4 yrs ago and the customer service is still exceptional. I have Sync in my car and I recently purchased a new phone but was unable to re-sync the new phone to and the customer service is still exceptional. I have Sync in my car and I recently purchased a new phone but was unable to re-sync the new phone to my car. My teenage son and my husband were also unsuccessful. I made a phone call to the dealership on Friday evening and was told I could stop by early the next morning. I did and within 5 minutes Scott Browne had my new phone synced to my car. I offered to buy him breakfast, but he wouldn't hear of it. I would definitely recommend this dealership because of its great customer service. More

Met with Hank on day 1 and was impressed with his knowledge of the vehicle and the options it came with. He is down to earth and understands the customer's likes and dislikes when it comes to buying knowledge of the vehicle and the options it came with. He is down to earth and understands the customer's likes and dislikes when it comes to buying a vehicle. Then he introduced me to Dennis and later Jeremiah. Once I had a test drive under my belt and the gf give me her opinion, we were set on the vehicle. In past experiences I had bought new and did not have to argue with upper management over my financing or the price. Jeremiah is the leader of the group and is dishonest with information about this website and also about how he knows best. He is your typical center of attention know it all. Dennis isnt far behind. He changes the prices and is uninformed on a final number. I felt bad for Hank as this was not his fault in any way. If Hank was running the show, I would have bought from him and recommended friends and family. I believe it may be because he wasnt involved in the old days of car buying that he is very honest when it comes to being a salesman. This dealership may just use the "good cop, bad cop" routine. When I was there by myelf it was 2 to 1. When I brought the gf with me it went 3 to 1. I'm sure this is some sort of tactic, but Hank is a great salesman and I wished him better luck at another dealership. I referred my issues to darcars, koons, criswell, and carmax and asked if this was normal treatment of customers and was told that it wasnt. I even had a guy in upper management of carmax run the numbers on the bill of sale proposal and he said that their fees are higher then the norm, but not illegal. My reviews about customer service reflect Hank only. More

GREATSALESMANSHIP!!!! My daughter went into the GREATSALESMANSHIP!!!! My daughter went into the dealership with the intent on purchasing a new car; however, she was unable to do that because she GREATSALESMANSHIP!!!! My daughter went into the dealership with the intent on purchasing a new car; however, she was unable to do that because she was informed by the dealership that she would need a co-signer. She then decided to look into purchasing a used car at a lower price. As her mother, I had no intention on co-signing for her, however, after working with Jaison and how he extensively explained the great safety features of the Ford Fusion and I realized the benefit to my daughter and granddaughter's safety, I was compelled to co-sign. She actually purchased a more expensive car with better safety features, which I believe is well worth it! I just want to add that Jeremiah's financial savvy also contributed to my decision. I truly appreciate the professionalism, knowledge and concern for the customer. I would definitely recommend Ron Bortnick Ford to anyone looking to purchase a car. More

I went to Ron Bortnick Ford to have a service done on my 2007 Mustang. I walked out with a Brand New 2013 Mustang. Why, very simply 3 reasons. One, I had the best sales representative! thanks John McIntosh. 2007 Mustang. I walked out with a Brand New 2013 Mustang. Why, very simply 3 reasons. One, I had the best sales representative! thanks John McIntosh. He got me the car I wanted despite having to wait on it a few days. Second, I had the most awesome business manager! Thanks Jeremiah Burton. He work with us and got us the best interest rate available which made getting my new car possible. No tricks, no gimmicks, and no shady business! Third, thank you Mr. Ron Bortnick for calling in a favor to ensure I got the car I wanted. But most of all thank you Mr. Bortnick for having the most awesome,friendly, and excellent staff members I've ever met at a Ford Dealership! Happy Hanukkah and Merry Christmas Ron Bortnick Ford, Staff Members, and Family. Have a Happy New Year too. With great Respect from the Swan Family (Jay, Crystal, and Raven)! More

Johnny Mac and Marc Bortnick were extremely helpful every step of the way during the purchase of my new car. Marc was able to work with me with different options in order to get me where is needed to be pri step of the way during the purchase of my new car. Marc was able to work with me with different options in order to get me where is needed to be price wise. Everyone was very knowledgeable and courteous during my visit. I would recommend Ron Bortnick Ford to anyone and everyone who is looking to buy a new or used Ford at a great price wothout sacrificing customer service. Best car buying experience I've ever had. Love my 2013 Mustang! Thanks again Marc and Johnny Mac More