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Unlimited Motors Westfield
Westfield, IN
320 Reviews
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March 11, 2025
My husband went to look at a 2012 BMW X5M. While test driving it we had it looked at and scanned to see if there were any "Red Flags" due to how low the miles were on it. Everything seemed to While test driving it we had it looked at and scanned to see if there were any "Red Flags" due to how low the miles were on it. Everything seemed to check out no major damage and nothing to make us think there was anything wrong with the vehicle. We paid cash for the vehicle that night and took it home. There were some minor imperfections in the rear bumper so I had a co worker take the rear cover off over the weekend and found that it had been repaired before and not done properly. Not a big deal I work in the industry so I will get it fixed. However the vehicle sat all weekend and when I got to work on Monday, I noticed the right rear was "sagging". This vehicle is equipped with air ride, so this tells me that there is an issue. I took it to get looked at and the right rear air bag is bad. Now, I know that there is no one at this dealership that drives every single one of these vehicles daily. Therefore the vehicle "sagging" is something that would have been noticed before our purchase. The air bags inflate while the vehicle is running, convenient that the vehicle was running when my husband went to look at it. So we replaced the rear bags and had brakes done while it was at the shop. I took this as we bought a used vehicle and move on. We purchased this vehicle 1/2/2025, while on my way to work on 2/10/25 less than 15 miles from my house the vehicle broken down with zero warning, zero dash, lights zero explanation. I had the vehicle towed to Hash imports to diagnose what the issue was they informed me the vehicle needed an engine. This vehicle has never leaked anything on my garage floor, seemed to check out besides our found airbag issue. How is this possible? I gave the information the Spencer our salesman. He forwarded the information to Angi and once I was finally able to get ahold of her (a week Later) she informed me that there was nothing they could do since I didn't purchase their extended warranty. I put 1438 miles on this vehicle in the 39 days that I have owned it. It is not even plated and I have been quoted 15,000 dollars to replace the engine. I have done my own research and there is nothing to say why this happened besides the lack of inspection from their service center. Very unfortunate in the lack of customer service. Buyer beware this dealership doesn't tend to stand behind their "product". More
by smith.bria0707
Employees Worked With
Angi Elhaj, Spencer Faulkner
March 05, 2025
Everything went smoothly! Went in at 5:00 PM out with keys in hand by 7PM. Collin King did a fantastic job and made this the best car buying experience I’ve ever had! 10/10 wo Went in at 5:00 PM out with keys in hand by 7PM. Collin King did a fantastic job and made this the best car buying experience I’ve ever had! 10/10 would recommend and buy from again. More
by Cassie Driver
Employees Worked With
Collin King
January 27, 2025
Farah was exceptional with great costumer skills. . she answered all my questions and I was very happy with the deal.. farah was outstanding and great to work with…. . she answered all my questions and I was very happy with the deal.. farah was outstanding and great to work with…. More
by alisani11370
Employees Worked With
Farah
December 17, 2024
Farah was amazing and lovely to work with, any questions or concerns I had with the process and with the vehicle were answered clearly. Overall it was a great experience with no hassle. or concerns I had with the process and with the vehicle were answered clearly. Overall it was a great experience with no hassle. More
by Zachary 01
Employees Worked With
Farah
November 19, 2024
Colin was very helpful, and professional. I believe he is very honest and gave full disclosure. I was also very impressed with the large selection of high-end autos on the lot. I believe he is very honest and gave full disclosure. I was also very impressed with the large selection of high-end autos on the lot. More
by davemike234
Employees Worked With
Colin King
October 27, 2024
This is the first dealership that I have dealt with where I truly feel valued as the customer and not as just a commission! Spencer was absolutely phenomenal and got our family into the perfect vehicle for u I truly feel valued as the customer and not as just a commission! Spencer was absolutely phenomenal and got our family into the perfect vehicle for us! I will forever recommend Unlimited Motors Westfield to all my friends and family! More
by Carolmckee
Employees Worked With
Spencer Faulkner
