
University Volvo
Charlotte, NC
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507 Reviews of University Volvo
Service Department I always appreciate the attentive help I receive in the service department! From the moment I drive into the receiving area they are polite and listen I always appreciate the attentive help I receive in the service department! From the moment I drive into the receiving area they are polite and listen to the car’s current problems. More
Johnny is great! Johnny was great and made the entire process really easy! No messing around, just easy and honest! Can't recommend him and University Volvo enough! Johnny was great and made the entire process really easy! No messing around, just easy and honest! Can't recommend him and University Volvo enough! More
Bob was phenomenal. He was professional yet friendly. Bob Kennedy is the BEST! He walked my husband and I through the entire purchase process. This is my 5th Volvo purchase but the 1st from your dealers Bob Kennedy is the BEST! He walked my husband and I through the entire purchase process. This is my 5th Volvo purchase but the 1st from your dealership! I was a little hesitant but the easiness of the process, customer service and Bob's approach to working with people left no doubt in my mind that we has selected the right vehicle and the right dealership! AJ was AWESOME too! KUDOS Cathy and Bill More
Vibrations in front end I was not sure what was causing the issue, but wanted to be sure it was assessed by professionals. In the end there was a break-down within one of th I was not sure what was causing the issue, but wanted to be sure it was assessed by professionals. In the end there was a break-down within one of the OEM tires. they were able to remove the sound barrier that had come unglued from within the bladder of the tire. Though the recommendation was to update my tires they understood my budget limitations. They put me back together without a Fee! This was in addition to removing the felt piece and putting the imperfect tire in the back. Again there is NO safety issue it was all about comfort. It was my choice and they were so low stress on top of Super Helpful! More
First Volvo Purchase My purchase was super easy. I researched the vehicle I planned to purchase, wrote the check, signed four documents and my purchase was completed. My My purchase was super easy. I researched the vehicle I planned to purchase, wrote the check, signed four documents and my purchase was completed. My wife picked up her new car and is loving all the great features the XC43 has. More
Why go anywhere else Arthur and there team are wonfful to my husband and I they treat us like family. Been coming here since my husband relocated from Tampa. Arthur and there team are wonfful to my husband and I they treat us like family. Been coming here since my husband relocated from Tampa. More
Great customer service Everyone was courteous and professional. The work was done in excellence and in a timely manner. It is always a pleasure coming to this dealership. Everyone was courteous and professional. The work was done in excellence and in a timely manner. It is always a pleasure coming to this dealership. More
Great listening, exceptional satisfaction! When your product is so great it sells itself, what sets a business apart are the people who deliver the services and support that make the experience When your product is so great it sells itself, what sets a business apart are the people who deliver the services and support that make the experience great. The sales manager (Jeff) runs a great business and here’s why: Finance manager (AJ) is not only great at his job but he instills confidence in his customers with his efficiency and experience. He addressed every question I had and I had trust in him and believed what he told me. That’s hard to achieve! And finally our sales agent (Johnny) made the experience of delivery memorable by showcasing his passion for the product line and his knowledge of every in and out of the vehicle. I love how much Jeff, AJ, and Johnny genuinely cared about my experience and how much passion they showed for the product line. They worked together as a seamless team and for that I will be forever grateful. Top notch and highly professional! More
Great Experience After So Many Duds Around Town We visited several dealerships over the course of the past two months and had the range of customer service experiences. From not wanting to help us We visited several dealerships over the course of the past two months and had the range of customer service experiences. From not wanting to help us at all (no greeting, no call backs on questions, ect) to helpful but way overpriced or under priced on my trade. Daniel at University Volvo was extremely welcoming and was able to answer all my questions I had about the XC60 I came to test drive. He explained the differences between the other trims and even showed me the R trim based on some of the comments I made during the test drive of the Inscription. At the end of the day it was a no brainer to purchase a brand new XC60 from University Volvo and Daniel. They were able to give me a fair KBB trade price on my trade in and a very competitive price on the new XC60. I am not sure if this review is public or not, but I would encourage you to first check out University Volvo and save yourself time, money, and frustration. Thank you Daniel!!! More
Staff Friendly and Efficient Johnny was great to work with! I told him my parameters of what I could work with for price and timeline. He worked with me, communicated quickly and Johnny was great to work with! I told him my parameters of what I could work with for price and timeline. He worked with me, communicated quickly and never was pushy. At the end of the day, I got a BEAUTIFUL car, landed on a great price and will be a long term client of theirs. More