University Volvo
Charlotte, NC
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499 Reviews of University Volvo
I had my Volvo in for year maintenance and inspection - all done timely and well. I worked with Andrew. Johnny Dunbar had worked with me at leasing. all done timely and well. I worked with Andrew. Johnny Dunbar had worked with me at leasing. More
No review needed. No review needed No review needed No review needed No review needed No review needed No review needed this is a very annoying requirement review needed No review needed No review needed No review needed this is a very annoying requirement More
I made an appointment that was convenient for my schedule and had my problems addressed the same day. I was offered a loaner, but didn’t need it this time. Great service! and had my problems addressed the same day. I was offered a loaner, but didn’t need it this time. Great service! More
ALL ON SCHEDULE ! A PROBLEM AFTERWARD. CAR WAS TOTALLY DEAD THE NEXT AM . LIGHTS WERE TURNED TO THE PARKING LIGHTS DRAINING THE BATTERY. CALLED AND DISCUSSED WITH ARTHUR . AAA CONFIRMED. DEAD THE NEXT AM . LIGHTS WERE TURNED TO THE PARKING LIGHTS DRAINING THE BATTERY. CALLED AND DISCUSSED WITH ARTHUR . AAA CONFIRMED. More
Arthur provided excellent service. The service work was completed in a very timely fashion and was explained thoroughly. Also a loaner car was provided. We were very pleased with the overall experience. completed in a very timely fashion and was explained thoroughly. Also a loaner car was provided. We were very pleased with the overall experience. More
University Volvo service is a pleasure to work with. My car needed a software update and a minor recall service. I was offered a loaner car, which I didn’t need this time, but it’s nice to know it’s availa car needed a software update and a minor recall service. I was offered a loaner car, which I didn’t need this time, but it’s nice to know it’s available when you do. Art and Andrew are great to work with. They communicate with you if there are any delays or problems, but usually my service is completed the same day. It is a very stress free experience to have my car serviced at University. More
Wonderful customer service. I have been coming to University Volvo for 27 years and have always been extremely pleased with all aspects of my experience from customer service to Sales. All very profe University Volvo for 27 years and have always been extremely pleased with all aspects of my experience from customer service to Sales. All very professional and knowledgeable. Would highly recommend University Volvo for all sales and service needs. Greg Cole is awesome! More
After my husband and a deer had meeting on country road, we found ourselves shopping for a new vehicle. I asked many friends what they drove and why -- among the answers were Lexus, Audi, Infinity, Toyota a we found ourselves shopping for a new vehicle. I asked many friends what they drove and why -- among the answers were Lexus, Audi, Infinity, Toyota and others. There was one person who mentioned Volvo, but I didn't give it a second thought. Quite frankly, this brand never even came to mind for me. I did a quick research on "mint green" SUV and a beautiful amazon blue came up. When I clicked on it - I thought, Oh wow --- and to my surprise it was a Volvo XC40. I was intrigued by its color and decided I wanted to know more. I was also drawn to the sleek European look. I read some reviews, which were very positive, including their safety features. My husband and I went to University Volvo and had the pleasure of meeting Daniel who let us a drive an XC40 although I told him I was interested in one in GA (the amazon blue). During the time with Daniel, he was patient, consultative and explained in great detail the features present in the car. Daniel was a Volvo technician for 5 years prior to moving into a sales role for past 8 years. His knowledge from the service side was very insightful and so welcomed. We left thanking him. He followed up with us over the next few days and I shared that I had decided against the amazon blue and really wanted to support a local business. He invited us to return and we did. We went back a few days later and he had the car ready that we "thought" we were interested in. During that conversation we had a discussion over pre-owned -vs- new. Based on that conversation and his insight, we decided to go the route of new. We ultimately decided on a 2021 XC60 and we are so happy that we did. University Volvo made the experience so nice, that we didn't spend our time looking. After we made the decision to move forward, we were turned over to the Finance Director AJ. AJ was knowledgeable, consultative and provided options. During the time with AJ we learned that he has been with University Volvo for 13 years. It was nice to be working with a team that had a nice tenure with University Volvo. I highly recommend anyone looking for a compact, luxury crossover to go directly to University Volvo and work with both Daniel and AJ. This Swedish automaker makes a beautifully designed SUV that offers comfort, style, performance and safety. It offers a 5-star NHSTA safety rating. Besides all the features, safety was a major consideration in our decision since we will be driving not only the highways, but also country roads as well. We are 100% very satisfied with our decision and look forward to coming back and getting another Volvo. More
Brought my XC60 in for service. Warranty issue. Provided with a loaner with no problem. Issue resolved same day. Hopefully back for 10,000 mile service the next time. with a loaner with no problem. Issue resolved same day. Hopefully back for 10,000 mile service the next time. More
University volvo service department is outstanding.Art University volvo service department is outstanding. Art does a fabulous job of communicating the problem. They have been very responsive. It is nic University volvo service department is outstanding. Art does a fabulous job of communicating the problem. They have been very responsive. It is nice that you can reserve a vehicle to use while they are servicing your volvo More