University Mitsubishi - FL - Service Center

Dear Mitsubishi University, I am writing to formally express my dissatisfaction with the service provided and, more importantly, with the ongoing malfunction of the infotainment system in my vehicle Mit express my dissatisfaction with the service provided and, more importantly, with the ongoing malfunction of the infotainment system in my vehicle Mitsubishi Outlander 2.5L - 2023. The system keeps turning on and off repeatedly at random times, which not only affects usability but also poses a safety concern while driving. When I brought the vehicle in for service, the service manager (Mr. Frank Gonzalez) confirmed that this issue is affecting multiple customers, but also stated that there is no estimated timeline for a fix — and worse, no certainty that it will be resolved at all. I find this response completely unacceptable, especially from a brand known for quality and reliability. As a customer, I expect a more responsible approach and a clear plan to address the issue. Therefore, I respectfully request the following: 1. That a formal complaint be submitted to the manufacturer regarding this issue; 2. That I be informed of any estimated timeframe for a definitive solution; 3. That, if a timely resolution is not possible, alternative compensation or support options be offered. I look forward to your prompt response. If I do not receive a satisfactory resolution, I will escalate this matter to consumer protection agencies. Sincerely, Viviane Lentini Phone Number: 689-234-3609 E-mail: Viviane.lentini@gmail.com More

I am from Montreal Canada. The person was polite, smile and answer to my questions. Thanks The person was polite, smile and answer to my questions. Thanks More

The service was excellent, and I got out on the promised time, I did not have to wait for a long time. time, I did not have to wait for a long time. More

Nice it was very nice. The work was done properly and the attendance were very professional and courteous and helpful. The staff was caring also. The work was done properly and the attendance were very professional and courteous and helpful. The staff was caring also. More

Everything was great, the service department did an amazing job taking care of my car. I truly appreciate the wonderful service. amazing job taking care of my car. I truly appreciate the wonderful service. More

I had a great experience today at the Mitsubishi service the service manager was great with my appointment everything went smoothly the service manager was great with my appointment everything went smoothly More

Excellent service. Laura was wonderful and professional. I never go to any Mitsubishi Center. Thanks Guys Laura was wonderful and professional. I never go to any Mitsubishi Center. Thanks Guys More

Laura is the best at what she does. Always helps me with my service needs😀 Always helps me with my service needs😀 More

I just wanted to say thank you to Laura Gonzales the service advisor for an amazing service and professionalism. Laura Gonzales makes a difference, she always makes sure that everything is done as re service advisor for an amazing service and professionalism. Laura Gonzales makes a difference, she always makes sure that everything is done as requested. More

Excellent service and professional, we have bought two outlander SE cars, sales and service staff incredible outlander SE cars, sales and service staff incredible More