University Mitsubishi - FL

Misrepresentation and poor communication is a speciality Lance was great... initially. But the poor guy obviously works for a quite sophisticated operation of misrepresentative operators. I imagine that the Lance was great... initially. But the poor guy obviously works for a quite sophisticated operation of misrepresentative operators. I imagine that the Mitsubishi service is fine but DO NOT BUY ANY OTHER BRAND FROM THEM. They specialise in buying accident damaged cars, telling potential customers that they were only involved in light impact incidents (they are then covered because they disclosed the accident). The minute you pay the money, the service changes.... Expect to have to. chase for everything, A big mistake I made was buying out of state and listening to Lance's guidance!. The delivery firm dropped the Chevy, in a filthy internal and external condition with damage to the driver seat and dent in the trunk (lance said the car left their premises with no such damage) but there is no come back to anyone. More disturbingly the car broke down after 5 days, flat battery and had a disturbing banging under the drivers floor. The Chevy Garage repaired the flat battery under warranty but said the car had been involved in a accident and appeared to have had frame damage, not just panels. They offered me $7000 less than I paid in exchange against a new vehicle, but we couldn't complete the transaction because Lance had not sent 1. The Title and purchase documents..... He then FEDEXED the title but no other documents so 2 weeks after receiving the car, I am still awaiting the Bill of Sale and have a car that cannot be registered with DMV,,, More

Excellent service Went in to buy an 2017 Outlander and Mateo was very helpful and knowledgeable. Mateo and the finance manager Jed were absolutely great! Couldn't be ha Went in to buy an 2017 Outlander and Mateo was very helpful and knowledgeable. Mateo and the finance manager Jed were absolutely great! Couldn't be happier! More

Smooth experience purchasing a vehicle!!! It was a smooth experience going through the process of the purchase. When you have a Salesman like Lance who is knowledgeable the process was great. It was a smooth experience going through the process of the purchase. When you have a Salesman like Lance who is knowledgeable the process was great. More

Best experience in purchasing a car ever! I'm really glad Lance took care of my purchase. I went to the dealership to get a lease and I ended up financing my new car because of his knowledge a I'm really glad Lance took care of my purchase. I went to the dealership to get a lease and I ended up financing my new car because of his knowledge and help. I totally recommend him and his dealership, they're very polite and treat the customers really well. He helped me a lot with my purchase and I will always be grateful. I'm in love with my new Outlander! More

Great Service Went in for a 2017 Outlander. the service was very good. the sales rep (Dury) was excellent and helpful. He made everything smooth and easy. Left ver Went in for a 2017 Outlander. the service was very good. the sales rep (Dury) was excellent and helpful. He made everything smooth and easy. Left very happy from the dealership. More

Excellent service , good price, a lot of cars to chose and very good service. The sales man, excellent people and show us all our option. A++ recommend , good price, a lot of cars to chose and very good service. The sales man, excellent people and show us all our option. A++ recommend More

Beyond Customer Service - Patient and Goes above and beyond I had the pleasure of having Lance Shetrompf to help me with my new car purchase. He exceeded my expectations on all levels. My situation was unique I had the pleasure of having Lance Shetrompf to help me with my new car purchase. He exceeded my expectations on all levels. My situation was unique because I had credit problems because of identity theft. He was confident, and assured me that we were going to find a solution that would not only allow me to purchase a new car, but make me happy with my purchase. He went above and beyond, and walked me through all the steps. He was ready to answer any questions I had and was instrumental in making everything work on given my time constraints. I would definitely recommend the dealership, and more than that, the excellent service I was provided by Lance. More

GREAT EXPERIENCE I bought my 2017 Outlander Sport Limited on 6/29/2017. The experience was unbelievable. Lance made the experience painless. He was so helpful and r I bought my 2017 Outlander Sport Limited on 6/29/2017. The experience was unbelievable. Lance made the experience painless. He was so helpful and really cared that I left with a car, but not just a car the car I wanted. 3 days later I was in the car I always wanted and I am extremely happy. The staff is friendly and very professional. He followed up with me and there was no pressure to buy. He made sure I was comfortable with the price, interest rate, and the vehicle. I was going to get the outlander sport, but he knew I really wanted the Limited. He did his magic and I have the limited. I don't know how to tell him Thank you for everything. I will highly recommend anyone wanting a vehicle to go to Lance. He is awesome. More

Awful The most unprofessional dealership in the area by far! They clearly do not know how to treat potential customers; from the staff to upper management! The most unprofessional dealership in the area by far! They clearly do not know how to treat potential customers; from the staff to upper management! More

Great Experience GREAT CUSTOMER SERVICE .GREGG AND CARLA WERE EXTREMELY HELPFUL AND PROVIDE ALL THE INFO NEEDED.PURCHASED A 2017 OUTLANDER .TRAVELED ALL THE WAY FROM M GREAT CUSTOMER SERVICE .GREGG AND CARLA WERE EXTREMELY HELPFUL AND PROVIDE ALL THE INFO NEEDED.PURCHASED A 2017 OUTLANDER .TRAVELED ALL THE WAY FROM MIAMI TO DO THE PURCHASE AND IAM VERY SATISFIED. ROGER More