University Mitsubishi - FL

This is a great dealership. Great customer service. I will recommend this dealership to all my friends and family. I never had any problems or complaints. will recommend this dealership to all my friends and family. I never had any problems or complaints. More

I feel confident in the skills of the techs that work on my car as well as the good customer service I received from Ralph the service manager. my car as well as the good customer service I received from Ralph the service manager. More

Atención excelente, muy honestos, amables, profesionales ante su trabajo, servicio rápido y efectivo. Le explican todo muy detallado a sus clientes para quedará gusto. ante su trabajo, servicio rápido y efectivo. Le explican todo muy detallado a sus clientes para quedará gusto. More

It Easy very fast I did not wait long waiting the oeople are nice the obky thing maybe I have back because they forgot reset my system check when they change the oil are nice the obky thing maybe I have back because they forgot reset my system check when they change the oil More

They were very kind and helpful I went in to get an oil change and a tire rotation and it was quick and to my liking change and a tire rotation and it was quick and to my liking More

Including a minimum car wash would have put your service above and beyond your competition. Adding a car wash and vacuum would be great and put you above your competition. above and beyond your competition. Adding a car wash and vacuum would be great and put you above your competition. More

Carlos is helpful and friendly. He got my part ordered to resolve my problem, and he helped to get it resolved. He was professional and kind. resolve my problem, and he helped to get it resolved. He was professional and kind. More

Excelente servicio, muy rápido el manager resolvió mi problema que era cambiar una batería de verdad y sigan prestando su mejor servicio n. problema que era cambiar una batería de verdad y sigan prestando su mejor servicio n. More

My wife, son and I feel gut punched after driving 3 hours back from this dealership with our "new" used car. First, the Internet price had the vehicle advertised for $65k, but when they presented the total back from this dealership with our "new" used car. First, the Internet price had the vehicle advertised for $65k, but when they presented the total price, it was $12K more ($77k +), with one added "reconditioning fee" of over $8000 that could not be reportedly taken off. Having purchased numerous cars over my lifetime, I certainly knew there would be taxes, tag and registratiion, but this bait and switch was galling! After telling them we were not willing to pay that price, they did the typical sales person/sales manager dance before reaching an agreed upon amount of $73,800. Finance Manager, Jose, was introduced to us to do the paperwork and I must say, he did a superb job grooming us with his kind, jovial personality, even pointing out that he and I amazingly shared the same birthday. As we sat there doing the paperwork and having considerable small talk with Jose, he would pound away on his keyboard and retort, "let me see what I can do." After seemingly searching on his computer for a few minutes, Jose exclaimed, "this is what I'm going to do for you...", describing the theft protection he was going to give us; the appearance protection he would provide; paint and upholstery protection that he added; and then something I didn't see until reading the contract later called skylink GPS. Never once did Jose mention there were any fees associated with any of these items, let alone even ask if we wanted any of them. And to think that we thanked him profusely. I am certain he was laughing heartily inside as he acknowledged our gratitude for being ripped off by him. In hindsight, I feel really gullible and should have known that none of the items mentioned by Jose would not have a cost, but it was truly deceptive with the way he presented them, if not outright criminal. I know I should have read the contract before signing it, but aside from the fact they rush you through, knowing that you are anxious, particularly with a 3 hour drive ahead, they obviously want you to breeze through everything. We were so happy with the purchase until arriving home and going through the paperwork. I feel sick to my stomach that I allowed this unscrupulous finance manager and dealership that he works for to take advantage of trusting customers. I understand they need to make a profit, but listing their vehicles online for one price, only to add thousands beyond the expected tax, tax and registration and surreptitiously add thousands more, is beyond shameful and not deserving of anyone's business. By the way, I did give our Salesperson, Dennis, a good review and while he may or may not have knowledge of what goes on with the financing side, I certainly don't know and have no reason to be critical of him. More