University Kia - Service Center

Bought an expensive piece of junk. I recently purchased a new 2019 Kia Sorento less than 2 weeks ago. It has been in the service department over 3 days now. Check engine light came on I recently purchased a new 2019 Kia Sorento less than 2 weeks ago. It has been in the service department over 3 days now. Check engine light came on with an engine warning the day I bought it BEFORE I EVEN MADE IT HOME FROM THE DEALERSHIP!!! Took it up there. I was told the “knock sensor” was bad and needed replacing. They ordered the part, let me know when it came in. Went up there to have it repaired. The service representative told me that it would take 3-4 hrs to complete. I ended up bringing it back a few days later to have them replace the part so that I could leave it up there all day and give them plenty of time to have it ready by the time I needed to leave work. Never heard from them all day. At the end of my work day, I called to see if they were done. I was then told, “oh, yours is the one that won’t be ready until sometime tomorrow.” At this point, they had my car for 6 hrs at least and never called to let me know it wouldn’t be ready that afternoon. I was without a car and needing to leave work to pick my child up at daycare before they closed. They came and picked me up from work, loaned me a car off the lot after I lost it when they told me I would have to pay for a rental. The next day, car is not ready. I was given the excuse that the guy working on it was working on it on and off all day and was getting pulled from my car to work on other cars that were being brought in. Day 3, I get a call at the end of the day saying that my car was repaired, but it ended up being some wires that looked like they had been chewed up by a “creature.” Yes, he said “creature.” Then he asked me if I lived out in the country. He was leaning towards saying that this must have been a “creature” that had chewed my wires after I got home. I advised him that it didn’t matter because the light came on after I left the dealership, before I ever made it home. I was then advised that this was not covered under warranty. The car that was messing up a few miles down the road from buying it was not covered. After I lost my mind at that point, I was told that they would take care of the bill this time, but next time if it was brought in with a similar problem, I would have to pay for it. After the car was “repaired,” I drove it home. Stayed for about 30 min before I left to go eat dinner. Check engine light came on with a warning stating that the engine needed immediate attention. So, as of now, I have had my car for 13 days, it has spent over 3 of those days in the shop, and will be back in the shop tomorrow. I am leaving for vacation in a few days and will now have to deal with a rental car to go out of state in. I feel as though I have made a $40,000+ mistake. More

If you want things done right, Don’t GO to University Kia!! I took my car in last week because my window regulator failed and they told me that my window shattered. I have the extended platinum warranty (waste I took my car in last week because my window regulator failed and they told me that my window shattered. I have the extended platinum warranty (waste of money). They kept the car for a week, and wanted me to pay $375 for another window and $100 for the deductible. I was told that the deductible covers the diagnostic. When I tried to speak with the manager he didn’t care to listen to the problem at hand, and days later avoided me when I came in to more problems. Long story short, I didn’t let KIA repair the window. I took the car elsewhere. I paid $175 total. I had my car back the same day. Turns out the window was NOT broken and did NOT need to be replaced!!!! Stay away from this dealership!!! All they do is lie and collect money. If I could give them NO STARS that would be my rating. More

I recently purchased a 2014 Kai Sorento SX Limited and needed to go into the dealership for my first oil change. The wait in the service lane, explanation of service to be provided and costs were expalin needed to go into the dealership for my first oil change. The wait in the service lane, explanation of service to be provided and costs were expalined so there would be no surprise when I checked out. The wait was minimal, servie was excellent and I was on my way in no time. i will be back and highly recommend University Kia service. More