University Kia

The only reason I marked one star is because they did not have zero stars rating available. I wrote a review several weeks ago about the pathetic service and sales tactics this establishment uses. To my surp have zero stars rating available. I wrote a review several weeks ago about the pathetic service and sales tactics this establishment uses. To my surprise I received an invitation to speak with one of them implying they wanted to see if they could resolve our dissatisfaction. I blame myself for even thinking that would be their attitude. From the beginning it was a cover/defend/justify. Again that’s on me. As I mentioned in the review, this is my opinion and my opinion only. I would knowingly pay double rather than take a vehicle there or look to purchase one. Life is too short. More

My name is joy towery...I purchased a Kia Soul about 6 months ago...I have had nothing but trouble since the purchase...they sold me a maintenance agreement with my regular warranty...I did not realize th months ago...I have had nothing but trouble since the purchase...they sold me a maintenance agreement with my regular warranty...I did not realize this so they told me are are not reimbursing my 2000.00 dollars More

They lie about the refural .. I sent my dad after I bought 2 new souls..I have not received my referral Bart and gm Mike lies.. said he will add to his next sale.. been a month.. I sent my dad after I bought 2 new souls..I have not received my referral Bart and gm Mike lies.. said he will add to his next sale.. been a month.. More

Great Start, Bad Finish I submitted an online inquiry to University KIA last month and expressed interest in purchasing a Kia Telluride. I was contacted by Vanessa, an inter I submitted an online inquiry to University KIA last month and expressed interest in purchasing a Kia Telluride. I was contacted by Vanessa, an internet sales representative at the dealership, regarding my inquiry and received A++ customer service. Vanessa is very knowledgeable, thorough and provided timely follow ups on questions she was unable to answer during our initial phone call. Based on my experience with Vanessa, I drove to Huntsville, AL from Nashville, TN on 9/20/19 to purchase a Telluride. Unfortunately, the vehicle (Black on Black SX w/ Prestige Package) that I discussed with Vanessa wasn't available; however I was assured by Maurice, dealership sales manager, that my preferred vehicle could be acquired within a week. The only caveat was a requirement to solidify a mutually beneficial financial arrangement which included a credit worthiness check and a deposit to reserve the vehicle. I felt this was a reasonable request which was not a concern since I have excellent credit and the financial means to purchase the vehicle. A turn for the worse: While my initial experience with Vanessa and the in-person sales representative (Bart) was very positive, subsequent interactions did not live up to the high customer service standard that Vanessa (and Bart) established. The weeks following my initial visit were filled with reassurances that the car would be available soon which started to feel like a “the checks in the mail” excuse. Eventually I stopped receiving updates and returned calls from Brent who I believe is also a dealership sales manager. After I reached out to Brent multiple times without a returned call, I left a message for Maurice asking for a call back with a status update. Neither Brent nor Maurice returned my calls and as of today, I still don't have the Telluride that I was promised almost a month ago. I called this morning and formally requested a refund of my deposit. It is unfortunate that the amazing service provided by Vanessa doesn’t appear to be a quality shared by those in leadership roles at the dealership. This experience has severely & negatively impacted my once very high opinion of Kia dealerships and is something that the dealership owner/manager should investigate. More