University Auto Center GMC/Buick/Cadillac
Ellensburg, WA
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Beals New Car It was a good day to shop for a car. Great salesman ,Mike xxxxx and Holly is such a pro in handling the paperwork. Nice day from start to finish. Than It was a good day to shop for a car. Great salesman ,Mike xxxxx and Holly is such a pro in handling the paperwork. Nice day from start to finish. Thanks for posting our potential car on the internet. More
Great Experience My wife and I worked with Andy at UAC. I had stopped by the dealership the week before and spoke with Andy and he was able to find the exact car t My wife and I worked with Andy at UAC. I had stopped by the dealership the week before and spoke with Andy and he was able to find the exact car that we were looking for. He was very helpful with the explanation of all the different package options that were offered and really took the time to explain the process to me. The nicest part of the whole experience was when working with Andy he was a genuine person and not just interested in getting us into any car he took the time to understand and really care about what we were looking for. That to me is so much more valuable than anything else. I plan on coming back to UAC and going back to Andy directly in the future for any other cars and I have already recommended him to my family and friends who might be in the market for a new car to go to him first because of his service and honesty throughout the whole process. The thought of buying a new car was stressful but Andy made the process enjoyable and very easy. When we came in the pick up the car it was everything we were looking for and ready for us to take home. I couldn't have been happier with the experience and would recommend Andy and UAC to anyone. More
Excellent Super great dealership, & amazing people to help you get the right car for you. Highly recommend. Matt was very friendly and made my experience great! Super great dealership, & amazing people to help you get the right car for you. Highly recommend. Matt was very friendly and made my experience great! More
Awesome I had a great experience with Matt and Holly !! Very friendly and knowledgeable!! I will definitely recommend him to my friends and family !! Thank I had a great experience with Matt and Holly !! Very friendly and knowledgeable!! I will definitely recommend him to my friends and family !! Thank you Matt !! More
Friendly service! Easy friendly experience, I would do business here again! The staff I worked with made it easy to purchase a used truck and made sure Everything was t Easy friendly experience, I would do business here again! The staff I worked with made it easy to purchase a used truck and made sure Everything was taken care of before I left! More
Great customer service 👍 Laid back not to pushy work hard to get the deal I wanted would highly recommend anyone to head on done and see Matt at University auto tell him Derek Laid back not to pushy work hard to get the deal I wanted would highly recommend anyone to head on done and see Matt at University auto tell him Derek sent you 👍 More
Super Positive My wife and I went through our first car-buying process here and were very (positively) surprised! Matt Lueder reached out to me via email after my on My wife and I went through our first car-buying process here and were very (positively) surprised! Matt Lueder reached out to me via email after my online inquiry into a 2014 Honda CR-V, and we setup a time to meet after I got off work. We got there around 5:50 (didn't realize they closed at 6pm) but neither Matt nor Holly, their Finance Manager, mentioned anything about having to stay late for us, but did everything to serve us well. When we got there, Matt greeted us at the door and took us to check out the car, which he had already washed and parked inside their garage showroom so that we could see it under the light and in warm conditions, rather than a dark, 20-degree parking lot. We noticed a long crack in the windshield, but Matt went to talk with his boss and they agreed to take care of that for us - we're now scheduled for a replacement appointment next week that they already arranged and paid for! While taking it out for a test drive, Matt was very personable and far from "salesy." In fact, I had told my wife beforehand "even if you like it, just pretend to be very disinterested and not impressed" but when Matt when inside to grab the keys she said "this is hard - he's just so nice, I don't want to be mean to him!" After we got back, we went straight back to Holly to talk through financing and payment. I did not like how she presented the information - rather than laying it all out and saying "here's the cost, this is the Credit Union we got you approved for, and this is the APR" it was presented to us piece by piece as we signed, which didn't give us really any chance to negotiate on price. However...every time we got information it was actually better than I expected! She got us a great credit union at a great rate, the car was what I believe to be very reasonably priced, and I couldn't be more pleased with it! After closing the deal, Matt walked us out to the car, congratulated us, and said "I typically like to fill up my customer's gas tank before they drive off, but since I didn't have time to do that tonight, there is $40 cash in the center console for you guys." What a great piece of customer service! Anyway, this turned out to be a much longer review than I planned, but I was a very very big fan of our experience, and hope that others check this place out before deciding on any other lots. Thanks Matt and Holly! More
Awesome Experience My wife and I went to the dealership to look at one car in particular. Our salesman Mike was very thorough with the details of the vehicle and made th My wife and I went to the dealership to look at one car in particular. Our salesman Mike was very thorough with the details of the vehicle and made the process stress free and enjoyable overall. Holly was able to make the numbers work for us and was super friendly. I will definitely come back for my next car and highly recommend! More
Used Toyota Tacoma purchase My experience was positive throughout the process. Was quickly and efficiently shown the vehicle of my interest and negotiated a fair price without di My experience was positive throughout the process. Was quickly and efficiently shown the vehicle of my interest and negotiated a fair price without difficulties. Excited with my Tacoma. More
Excellent experience I've played the car buying many time in my like and I do appreciate the professionalism I found with Mike xxxxx and UAC. I was not pressured and felt I've played the car buying many time in my like and I do appreciate the professionalism I found with Mike xxxxx and UAC. I was not pressured and felt Mike did have my interests at heart. Vehicle was clean and as advertised. How often do you hear take your time and check around before you buy, from a dealer? Nice! More