University Auto Center GMC/Buick/Cadillac
Ellensburg, WA
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Car purchase experience Very knowledgeable, kind, and quick GENUINE customer service. Johnny, Andy and Holly were all very professional. They quickly answered any questions, Very knowledgeable, kind, and quick GENUINE customer service. Johnny, Andy and Holly were all very professional. They quickly answered any questions, were non confrontational. AWESOME. More
Friendly dealers Great dealer and makes sure you are getting taken care of without taking advantage of a new buyer. Ask for kolby when you head over there. Great dealer and makes sure you are getting taken care of without taking advantage of a new buyer. Ask for kolby when you head over there. More
Polite courteous informative and great financing options! I found a vehicle of interest and called to confirm the availability. I was greeted very politely and offered a pick up in the aforementioned vehicle. I found a vehicle of interest and called to confirm the availability. I was greeted very politely and offered a pick up in the aforementioned vehicle. Upon arrival I received exceptional customr service by all present staff members and sales personnel. Everyone made me feel very comfortable and I was offered a variety of financing and warranty options. Every question I had was explained in great detail despite it being my first experience at a large dealership. They were very patient and attentive during every step of the process. Thank you so much! I could not be happier with my purchase and cannnot wait to show my son the new car. More
Stood behind their product Made the purchase very easy and fixed all issues that we had. Colby hand delivered the truck to us and took care of us. Very happy with our experienc Made the purchase very easy and fixed all issues that we had. Colby hand delivered the truck to us and took care of us. Very happy with our experience. More
An amazing first experience!! David was an incredible sales guy. Got us exactly what we wanted, went way out of his way to pick it up!! The whole buying process from beginning to e David was an incredible sales guy. Got us exactly what we wanted, went way out of his way to pick it up!! The whole buying process from beginning to end was great. More
Happy New Car Day! Dave was super easy to work with and he went out of his way to make me happy. I really appreciate all his hard work. Dave was super easy to work with and he went out of his way to make me happy. I really appreciate all his hard work. More
Helpful up front My husband found our next car on the UAC website via craigslist a week before we came to the dealership. He and Mike had several chats on the phone an My husband found our next car on the UAC website via craigslist a week before we came to the dealership. He and Mike had several chats on the phone and text which helped expedite the purchase process as the car was ready for test drive when we arrived and our trade in was ready to be evaluated. Customer service seems to drive this team as David jumped in to help us while Mike was finishing up with his first customers. It was a breeze working with Holly in the finance department. It would be nice if there were merchandise to purchase things like floor mats and other accessories. However, we would happily recommend UAC. More
Great experience The whole experience from start to finish was not at all what I was expecting, I was expecting pushy, unfriendly Sales people out to make a buck, but The whole experience from start to finish was not at all what I was expecting, I was expecting pushy, unfriendly Sales people out to make a buck, but it was the complete opposite Johnny, Holly, and Andy where understanding , friendly and willing to work with us. I will recommend University Auto to everyone More
Great place to buy a vehicle from Had a great experience. Stopped in to look at a truck. Colby was so great to work with I ended up buying a new truck. Thank you. Had a great experience. Stopped in to look at a truck. Colby was so great to work with I ended up buying a new truck. Thank you. More
Always helpful I always have liked this place, great service and honest about what they are selling. I will never go anywhere else ever again thank you I always have liked this place, great service and honest about what they are selling. I will never go anywhere else ever again thank you More