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University Auto Center CDJR

Ellensburg, WA

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249 Reviews

1817 North Sr 97

Ellensburg, WA

98926

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Showing 249 reviews

July 12, 2018

GMC Canyon purchase. Taylor our sales associate was great. He tried his best to get us the best deal possible. Trade in value was very fair and the price for the truck w More

by KelTim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Hull
July 09, 2018

Unable to solve my problem I brought my truck in to try to resolve a suspension issue. The truck shakes when it encounters rough pavement at freeway speeds. The shaking continue More

by TIMBOY222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Squire
Jul 12, 2018 -

University Auto Center CDJR responded

Hello, Thank you for taking the time to share your experience, as feedback is the only way we can fix what went wrong. I'm sorry that balancing the tires did not solve the problem. We would like to schedule another appointment, at no charge, to further diagnose the vehicle. Please let me know when a convenient time is for us to schedule it. We may also be able to pick up and deliver the vehicle if needed. Thank you, Lacie Dawson Service Manager 509-962-7164

July 07, 2018

Easy Deal I have never had a better experience buying a car than I have had at University Auto Center. Thanks DJ, Dale, and Holly for making it easy. More

by benderm99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly Hankins, Dale Jurgens, DJ Thomas
July 06, 2018

Great Service Always greeted with a smile and very friendly staff! Fast service and very helpful in every way! Great dealership to work with! All Staff members are More

by webbconstructioninc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Stewart, Andy Dicken, Holly Hankins, Dale Jurgens, Colby Myers, DJ Thomas, Ken Stewart, Tyra Harding, Ian Young, Dan White
July 06, 2018

great, quick lof Started right on the scheduled time. Windows cleaned inside and out. waiting room clean with snacks available. Safety checklist completed and price w More

by paul.thibodaux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
frank, lori , Lacie Dawson
July 03, 2018

Excellant service Great place to buy a car. Colby was great and I highly recommend him. He works hard to make sure you get the right car for a great price. Holly is s More

by COLORFULHORSES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly Hankins, Colby Myers
July 02, 2018

Normally I would but not after my wash last week. They did a terrible job on my wash vac and windows. The inside of the windows you can see where they cleaned in front of the driver but stopped in th More

by Robin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bre Oliver
Jul 09, 2018 -

University Auto Center CDJR responded

Hi Robin, I'm so sorry the cleaning did not turn out as well as it normally does. I spoke with the new detail manager to go over the concerns. I spoke with Rob and you won't be charged for the cleaning. Thank you for letting us know about the cleaning, I appreciate the information. If there is anything else we can do, please let me know. Thank you, Lacie

July 01, 2018

fast service went in for oil change and was great service--they were ready for my vehicle when I arrived and did not take too long to get the job done- More

by yukon owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Squire
June 28, 2018

Very friendly, knowledgeable and efficient. The car I wanted was ready and staged when I arrived. Ii only took 45 minutes to see car, test and pay for it. Quickest car transaction of my life. More

by PSIMPSON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly Hankins, Erick Atkins
June 28, 2018

Great Staff always great always very happy and helpful always answers questions I only trust them with my vehicle's been going there for 6 year's More

by hotcookies1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Squire, Dan White, Lori Riddle
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