University Auto Center CDJR
Ellensburg, WA
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Purchase new vehicle Exceptional customer service from start to finish. The purchasing process is streamlined and professional. After sale support and the service center a Exceptional customer service from start to finish. The purchasing process is streamlined and professional. After sale support and the service center are exceptional. Would not take my business anywhere other than UAC. More
Not high pressure They weren't high pressure. They were upfront about pricing. They also went to extra lengths to help the process since we're from out of town by drivi They weren't high pressure. They were upfront about pricing. They also went to extra lengths to help the process since we're from out of town by driving us to the bank to get the money for the buy. Time will tell, but so far we were happy with the experience. More
Great Service Very quick and helpful! Worked direct with Ram to get my issue corrected! Mike and Bri very helpful and when Ram was struggling to get the parts nece Very quick and helpful! Worked direct with Ram to get my issue corrected! Mike and Bri very helpful and when Ram was struggling to get the parts necessary for the repair they got them expedited. More
Service & Test Drive Service dept unable to determine cause of problem... coding showed all systems OK. Sporadic issue— watch item. Excellent support effort from both Mari Service dept unable to determine cause of problem... coding showed all systems OK. Sporadic issue— watch item. Excellent support effort from both Mario & Mike. Mike in sales was most helpful with test drives & answering questions... simply didn’t have the right truck in current inventory. Superb no xx sales support! More
Pretty good service Dropped off pick up for recall work and an oil change. The guy I talked to at the service counter was polite, scheduling was easy. When we picked our Dropped off pick up for recall work and an oil change. The guy I talked to at the service counter was polite, scheduling was easy. When we picked our vehicle up that afternoon the young lady at the counter gave us our key and confirmed our oil change. She did not tell us what parts were replaced for the recall and if we need to return for more recall work. So we have know idea if one or all of the recall parts were installed or if they only took care of one part, who knows. More
Great dealership with excellent customer service We are new to the area and can not say enough about how well we were treated at University Auto Center. Our sales consultant Matt Lueder went above a We are new to the area and can not say enough about how well we were treated at University Auto Center. Our sales consultant Matt Lueder went above and beyond to assist us in purchasing our vehicle. There was no pressure and I can say we have never had a better experience. Thank you! More
The Best Sales Department in the County!!!! No pressure, easy going sales department. They answered all our questions and never made us fell pressured to buy. Mike, Andy and Holly were extremely No pressure, easy going sales department. They answered all our questions and never made us fell pressured to buy. Mike, Andy and Holly were extremely helpful!!! More
New Truck Great Experience! We were not rushed, all details were explained clearly. Mike walked through everything about the new truck and how it worked. Ev Great Experience! We were not rushed, all details were explained clearly. Mike walked through everything about the new truck and how it worked. Everyone was friendly and knowledgeable! More
Amazing people!!! Everyone was so nice and very helpful! Very warm and friendly! I would definitely recommend! We love our new truck! Thank you for working with us and Everyone was so nice and very helpful! Very warm and friendly! I would definitely recommend! We love our new truck! Thank you for working with us and helping us find the perfect truck! More
Professional internet purchasing experience - no hassles! This was the only dealer who responded as requested, was prompt with replies and provided me the information I asked for so I could make my buying dec This was the only dealer who responded as requested, was prompt with replies and provided me the information I asked for so I could make my buying decision. Mike was knowledgeable and upfront with all of his communications. The folks handling the paperwork afterwards didn't hassle us for added programs or warranties, either. Overall, a very efficient and stress-free experience. More