University Auto Center CDJR
Ellensburg, WA
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One of a kind! Erick is the example of a sales professional who does it right! Is that simple. Really. From start to finish he is one you can actually trust! Erick Erick is the example of a sales professional who does it right! Is that simple. Really. From start to finish he is one you can actually trust! Erick greets you with a smile, remains HONEST with you and really does have your best interest at heart. Who would have thought this car salesman existed, right? Erick set himself apart by ONE: Being honest with me TWO: He really and truly Listened to me and THREE: He treated me as if HE was purchasing the car.. he wouldn’t settle and he sure wasn’t going to let me! I will be the first to tell you he is absolutely worth the drive. I will be back for all my vehicle purchases to comes. More
Positive Experience with the Service Center I took my Jeep in for an oil change and to diagnose why I have automatic start .... when my jeep doesn't have automatic start, LOL. Mike was great to I took my Jeep in for an oil change and to diagnose why I have automatic start .... when my jeep doesn't have automatic start, LOL. Mike was great to work with and although they could replicate the automatic start they were unable to diagnose the problem without more time. We rescheduled the appointment and instead of charging me for 2 diagnostic calls he simply charged me for the oil change and we will deal with the diagnostic fees and labor on the next visit. My checkbook and I are most appreciative. Mike was very professional and very nice to work with. Tyra was professional and friendly at checkout. More
No attention to detail I brought my truck in for an oil change... They were great in the fact they got me right in... However...when my truck was complete, I got in and no I brought my truck in for an oil change... They were great in the fact they got me right in... However...when my truck was complete, I got in and notice my oil life was at 13 % which is where it was when I brought the truck in..so I'm like hmm..that's strange... so I look at the key tag that was on my key and it had somebody else name on it !!!!!! Now I'm really like HMMM ...so then I look at the oil change sticker was incorrect... it says the truck will be due for its next oil change in april of 2018 ..well that was 6 months ago..so I went back in.. they at that point updated the oil life and said they put the wrong key tag on... Come on people it's not that busy you've gotta be better organize then that!!! More
Quick, helpful, efficient. I was just a few hours from purchasing a new vehicle out of town when I received a call to come in an test drive from UAC. Once I explained my previo I was just a few hours from purchasing a new vehicle out of town when I received a call to come in an test drive from UAC. Once I explained my previous vehicle search problems and what I was looking for, DJ was quick to answer any questions, allow me to test drive, and got me into the vehicle I was looking for. More
Excellent Service and Friendly People I have purchased several vehicles from them and recently I used their body shop for some repair work. The work was done right and on time. My experi I have purchased several vehicles from them and recently I used their body shop for some repair work. The work was done right and on time. My experiences with University Auto Center, DJ in Sales, Holly in finance and Paul at the body shop have been made so easy. I highly recommend them. More
2014 RAM 2500 Service The work was scheduled and executed promptly and correctly. Communication through the service process was great. Mike and Bre are always good to wor The work was scheduled and executed promptly and correctly. Communication through the service process was great. Mike and Bre are always good to work with. More
Just the way it should be Great truck for a great price. Staffing made sure the numbers and truck was right for me. I would definitely recommend this dealership. After being in Great truck for a great price. Staffing made sure the numbers and truck was right for me. I would definitely recommend this dealership. After being in the business for 12 yeats and taking two dealerships to number one in customer satisfaction is saying a lot. More
Side steps My wife brought our truck in to have some steps installed and have it washed and have some scratches buffed out that were in it at time of delivery . My wife brought our truck in to have some steps installed and have it washed and have some scratches buffed out that were in it at time of delivery . First they didn't listen to my wife about what steps or the fact they were already paid for ,then they installed running boards and wanted to charge for them ! Then my wife had to take the truck back the next day and have the right steps installed, then the scratches got buffed out yet the truck was never washed! More
Dodge Ram Pickup Service at University got us in as quickly as possible, diagnosed the issue and repaired our truck. We truly appreciate having University Dodge for ou Service at University got us in as quickly as possible, diagnosed the issue and repaired our truck. We truly appreciate having University Dodge for our diesel truck needs. Thank you University Auto. More
Service done Great job on my wash, vac and windows yesterday. It's so nice to get good customer service. Nothing is better than getting into a clean car! Great job on my wash, vac and windows yesterday. It's so nice to get good customer service. Nothing is better than getting into a clean car! More