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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,658 Reviews

1,658 Reviews of Universal Mitsubishi - Service Center

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August 06, 2020

He is a very nice and helpful man. Every time I call to schedule an appointment for my car, he help me right away, the same when I am in his office. He is the best! More

by AUDIE1978
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2020 -

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

August 04, 2020

The service team at this dealership are awesome! elite The service team at this dealership are awesome! elite customer service skills, From the first phone call to delivery time, completely exceeded my e More

by Riquem
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2020 -

Universal Mitsubishi responded

On behalf of Paul and his staff, thank you. It's very kind of you to mention your kind words and give them a 5 Star Review. We look forward to your next visit. Stay safe, Carlos De La Luz

August 02, 2020

Did a good job and had it ready 20 minutes sooner than expected. They just forgot to put the cover to the spare tire back in place. Thanks. More

by RIchard
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Universal Mitsubishi responded

Hello Richard, we appreciate your feedback. It's important we are told when we do something right, but equally important when we overlooked something. We look forward to your next visit. Stay safe, Carlos De La Luz

August 01, 2020

Best service department I have ever done business with. Always professional, friendly, knowledgeable and fair Always will to try to fix things instead of just replace. More

by SCITRUCK
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Universal Mitsubishi responded

On behalf of Paul and his staff, thank you for your kind words. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

July 29, 2020

Great customers service is their way of doing business, at this facility, everybody is very attentive, knowledgeable and polite Keep up your excellent customer service KUDOS ‼️ Universal Mitsubishi 👍� More

by Mom 88
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asian gentleman sorry I don’t remember his name, he was very nice and attentive and he delivered my car very clean
Aug 01, 2020 -

Universal Mitsubishi responded

Thank you so much for the "KUDOS" it's tremendously rewarding to hear joy from our customers. Be assured we'll do everything we express our appreciation on your next visit. Stay safe, Carlos De La Luz

July 29, 2020

service writer Paul Tokatlyan has always been a great help for all my service needs - he as a strong asset to your business. Always carefully listens to my concerns More

by JLH5442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2020 -

Universal Mitsubishi responded

VOTE for PAUL...... :) On half of Paul and his supporting cast, thank you, he appreciates your kind words. Stay safe, Carlos De La Luz

July 28, 2020

I took my car in for a routine service and was blown away by the service I received. Both men who helped me were friendly and knowledgeable. In addition to the free service they gave me a free wash and charg More

by AMB_329
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A Japanese gentleman whose name I didn’t get. Very courteous!
Jul 29, 2020 -

Universal Mitsubishi responded

We can't wait :) Thank you so much for your business. Stay safe, Carlos De La Luz

July 27, 2020

Paul and his crew were awesome I always had a good experience with parts. It’s nice to know service has the same outstanding standard. More

by TAPIA13B@msn.com
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Porter was cool to.
Jul 29, 2020 -

Universal Mitsubishi responded

Team AWESOME...... Paul and Armen have been a staple to our company for many years, on their behalf we appreciate your recognition. Stay safe, Carlos De La Luz

July 26, 2020

Pleasant first experience. Will continue to go there if the same quality of service is maintained. I worked with Paul. Blah blah blah blah blah More

by NEALNAIR
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Universal Mitsubishi responded

Hello Neal, be assured every effort to give you deserved service, will be exercised. We appreciate the opportunity to earn your business. Stay safe, Carlos De La Luz

July 19, 2020

Scheduled an appointment online and within 30 minutes I get a call from Paul to follow up about the appointment. One the day of my appointment I was unfortunately unable to make the original time but Paul More

by matthewmarabe
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Universal Mitsubishi responded

We thank you for your patronage. It's tremendously rewarding when someone expresses their positive experience. We look forward to your next visit. Stay safe, Carlos De La Luz

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