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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,547 Reviews

1,547 Reviews of Universal Mitsubishi - Service Center

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June 02, 2020

Great customer service as always. Great work, fast and very clean. They never fail me for anything. great staff. Thank you Armen, Paul, and Junior. More

by AVILARUDY03
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

We appreciate your continued patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

June 01, 2020

Always the best place to get your Mitsubishi serviced Your car gets taken care as soon as possible and your are always updated about your vechile Thanks Paul and Armen More

by CARLOS.HUIZAR10
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you for choosing Universal Mitsubishi to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

May 30, 2020

Service at Universal Mitsubishi was absolutely fantastic! Big Thank you to Paul and his crew for helping to keep my ride in top shape. You and your team are very friendly, professional, timely, and you do go More

by DRALEY9
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Universal Mitsubishi responded

Wait, did you say you wanted a New One...……. :) JK, we are happy you've chosen us to take care of your Outlander. Stay safe, Carlos De La Luz

May 30, 2020

Excellent service from all the staff. Will always be my go to for servicing my car. I love near DTLA and drive out there because it is superior service in comparison to the commerce location. More

by mreherrer
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Universal Mitsubishi responded

The staff appreciated your kind words and thankful for the effort made to drive extra miles and have us service your vehicle. Again, thank you. Stay safe, Carlos De La Luz

May 30, 2020

Review of the Service Department Paul Tokatlyan in the service department is such an amazing asset! I've taken my car to him for repairs and upkeep many times over the years. He alway More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Universal Mitsubishi responded

On behalf of Paul thank you, thank you for taking notice of his efforts. He makes every effort to make sure you have the outcome you expected. He and everyone looks forward to your next visit. Stay safe, Carlos De La Luz

May 29, 2020

We have been going to this dealer for more than 10 years. We love Paul because he takes good care of our car. He always delivers as he promised and makes sure the car is always in good condition. They use More

by AALPARCE
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Universal Mitsubishi responded

Hello and thank you for your years of patronage. I'm glad Pauls efforts have rewarded him with your sacrifice and trust in making the long drive to see him. On his behalf, again thank you. Stay safe, Carlos De La Luz

May 28, 2020

I.love Universal Mitsubishi in Duarte. They are very helpful specially Armen. He's kind and always answer your question. Keep up the good work!!! More

by Diana
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Universal Mitsubishi responded

Hello Diana, we appreciate your kind words. On behalf of Armen and the Service Department, thank you. Stay safe, Carlos De La Luz

May 27, 2020

Armen always helps me out and hasgreat customer service every time I go to get my car fixed and always tell me what is next to fix on my car. More

by astrozombie6589
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Universal Mitsubishi responded

VOTE for Armen..... We appreciate very much your continued Patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

May 27, 2020

Same complaint since I purchased the car. had to get it diagnosed myself and they refused to fix it. Nice but did not resolve Issues More

by Kimbala44137
Recommend Dealer
No
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020 -

Universal Mitsubishi responded

My apologies, I regret to hear our performance fell short. As much as we appreciate accolades, your feedback is just as important. I would appreciate it, if you could give me a call. I'd like to make sure, we learn form our experiences and not victimize any future customers. Stay safe, Carlos De La Luz (818)550.1500

May 27, 2020

This dealer has the best c/s I've seen in a long time, when it comes to servicing your vehicles. Paul goes out of his way to make it right. More

by RPARGAR12
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Universal Mitsubishi responded

Our 2nd Name is "CS" :) It makes us happy to hear Paul and his staff performed above your expectations. Thank you for your long term past and future business. Stay safe, Carlos De La Luz

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