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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,616 Reviews

1,616 Reviews of Universal Mitsubishi - Service Center

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August 02, 2020

Did a good job and had it ready 20 minutes sooner than expected. They just forgot to put the cover to the spare tire back in place. Thanks. More

by RIchard
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Universal Mitsubishi responded

Hello Richard, we appreciate your feedback. It's important we are told when we do something right, but equally important when we overlooked something. We look forward to your next visit. Stay safe, Carlos De La Luz

August 01, 2020

Best service department I have ever done business with. Always professional, friendly, knowledgeable and fair Always will to try to fix things instead of just replace. More

by SCITRUCK
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Universal Mitsubishi responded

On behalf of Paul and his staff, thank you for your kind words. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

July 29, 2020

Great customers service is their way of doing business, at this facility, everybody is very attentive, knowledgeable and polite Keep up your excellent customer service KUDOS ‼️ Universal Mitsubishi 👍� More

by Mom 88
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asian gentleman sorry I don’t remember his name, he was very nice and attentive and he delivered my car very clean
Aug 01, 2020 -

Universal Mitsubishi responded

Thank you so much for the "KUDOS" it's tremendously rewarding to hear joy from our customers. Be assured we'll do everything we express our appreciation on your next visit. Stay safe, Carlos De La Luz

July 29, 2020

service writer Paul Tokatlyan has always been a great help for all my service needs - he as a strong asset to your business. Always carefully listens to my concerns More

by JLH5442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2020 -

Universal Mitsubishi responded

VOTE for PAUL...... :) On half of Paul and his supporting cast, thank you, he appreciates your kind words. Stay safe, Carlos De La Luz

July 28, 2020

I took my car in for a routine service and was blown away by the service I received. Both men who helped me were friendly and knowledgeable. In addition to the free service they gave me a free wash and charg More

by AMB_329
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A Japanese gentleman whose name I didn’t get. Very courteous!
Jul 29, 2020 -

Universal Mitsubishi responded

We can't wait :) Thank you so much for your business. Stay safe, Carlos De La Luz

July 27, 2020

Paul and his crew were awesome I always had a good experience with parts. It’s nice to know service has the same outstanding standard. More

by TAPIA13B@msn.com
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Porter was cool to.
Jul 29, 2020 -

Universal Mitsubishi responded

Team AWESOME...... Paul and Armen have been a staple to our company for many years, on their behalf we appreciate your recognition. Stay safe, Carlos De La Luz

July 26, 2020

Pleasant first experience. Will continue to go there if the same quality of service is maintained. I worked with Paul. Blah blah blah blah blah More

by NEALNAIR
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Universal Mitsubishi responded

Hello Neal, be assured every effort to give you deserved service, will be exercised. We appreciate the opportunity to earn your business. Stay safe, Carlos De La Luz

July 19, 2020

Scheduled an appointment online and within 30 minutes I get a call from Paul to follow up about the appointment. One the day of my appointment I was unfortunately unable to make the original time but Paul More

by matthewmarabe
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Universal Mitsubishi responded

We thank you for your patronage. It's tremendously rewarding when someone expresses their positive experience. We look forward to your next visit. Stay safe, Carlos De La Luz

July 18, 2020

Excellent service, Job done in time promised, clean facility, excellent customer service i will recommended to my frriends,armen was very nice cleraly expleined about service requested thank you. More

by GALATAS522
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Universal Mitsubishi responded

Thank you so much for sharing your experience with friends. Personal experiences will always be our best form of marketing. We look forward to your next visit. Stay safe, Carlos De La Luz

July 16, 2020

Broken Ignition Key My ignition key broke. The service dept. sent someone to my office to program the new key saving me the time it would take to drive to the dealership More

by fcowhig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Universal Mitsubishi responded

I am so glad to hear we where able to help. Know that we'll always be here to assist with your vehicle needs. Stay safe, Carlos De La luz

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