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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,658 Reviews

1,658 Reviews of Universal Mitsubishi - Service Center

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November 06, 2020

My service advisor is very nice and professional and helped me to complete my routine service easily. Appointment was also very easy to be booked. Very good experience. More

by LEUNGSKENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Universal Mitsubishi responded

Thank you very much for taking the time to share your experience. We find your words rewarding, we look forward to your next visit. Stay safe, Carlos De La Luz

November 05, 2020

Over all great service good prices when fixing my vehicle .....always on time with my car. Definitely going back for my next service.... good job boys. More

by plb32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Universal Mitsubishi responded

We appreciate you taking the time too share some kid words and 5 Star. We look forward to your next visit. Stay safe, Carlos De La Luz

November 02, 2020

This service is good is great!Every one is good. The cup is good too.I like this shop . I hope that every employee in this shop can eat lunch in time, and don’t forget to eat lunch because of busy work. More

by Yi He
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Universal Mitsubishi responded

Hello Yi, Thank you for your kind words, I'm glad you found your visit a pleasant one. I agree they need to make time to have their meal break :) Stay safe, Carlos De La Luz

November 01, 2020

Set for appointment for oil change and got service following day. Works done well. The car is wash.I'm happy. See you next service More

by Tomcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Universal Mitsubishi responded

Hi Tom, I'm glad we where able to get your Oil Change and car wash done. We appreciate you choosing Universal Mitsubishi. Stay safe, Carlos De La Luz

November 01, 2020

Very great service and very professional and very friendly. I'm very satisfied with the service. Great job fellas , thank you guys for the great job !! More

by Sanchezjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Universal Mitsubishi responded

We appreciate the opportunity you give us to service your vehicle. I'm glad we meet your expectations and look forward to your next visit. Stay safe, Carlos De La Luz

October 31, 2020

Paul Tokatlyan is why I continue to drive way out of my way to get my car serviced in Duarte. He’s a true testament to customer service being King. The other service manager assisted me last week for an em More

by Dennis C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Universal Mitsubishi responded

Can I say thank you a 100 Times :) We appreciate you taking the time to express about your experience and the 5 Stars. We look forward to your continued business. Stay safe, Carlos De La Luz

October 30, 2020

I came for an oil change for the first time. I love the customer service from the moment I called to make the appointment, Paul was a great help answered all my questions. I'm coming back for sure. Thank y More

by delijah1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Universal Mitsubishi responded

We are very thankful for your choice and opportunity. I'm glad too hear of your positive experience and future business. We Look forward to your next visit. Stay safe, Carlos De La Luz

October 30, 2020

This dealership headed by Paul and Armen always provide an excellent service, good price and good job. After they’re finished, they do a very nice car wash.👍🏼 More

by MDELOSO19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Universal Mitsubishi responded

On behalf of Paul, Armen and the Service Department, thank you. We recognize you have choices and appreciate you choosing Universal Mitsubishi. We look forward to your continued patronage. Stay safe, Carlos De La Luz

October 25, 2020

Always excellent service! They explain with detail what needs to be done to your car and do not pressure you to have it done that same day. Love it how they wash your car after service! More

by KATHERINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Universal Mitsubishi responded

Hello Katherine, I'm glad your experience was a pleasant one. Let's keep your vehicle running well and Clean. We look forward to your continued patronage. Stay safe, Carlos De La Luz

October 24, 2020

They were good and on time. I would recommend my friends and colleagues. Thanks to Paul for the service. Like the waiting area as well social distancing maintained. More

by ABUZAR_HAIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Universal Mitsubishi responded

Thank you so much for your Star review and kind words. We hope you continue choosing Paul and his staff to Service your vehicle. Stay safe, Carlos De La Luz

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