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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,658 Reviews

1,658 Reviews of Universal Mitsubishi - Service Center

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November 25, 2020

The staff was very nice and helpful. As promised, it took about one hour. No more. The waiting room was fine and the customers were wearing masks and respecting social distances. It was nice to have the car More

by CS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Universal Mitsubishi responded

I am tremendously glad you found your visit a pleasant one. I hope you continue choosing Universal Mitsubishi to Service your vehicle. Stay safe, Carlos De La Luz

November 20, 2020

Excellent customer service. Paul was very helpful. Had my 2003 lancer oz front control arm assembly recall inspected and found no major corrosion and applied a preventive anti corrosion agent. More

by NREED2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Universal Mitsubishi responded

Another vote for Paul :) I'm glad Paul and his Staff where able to diagnose the concerns with your OZ Lancer. Now you can enjoy your Lancer and look forward to some Turkey dinner. Stay safe, Carlos De La Luz

November 18, 2020

The service was excellent. Friendly and efficient personal who smoothed out the process. A personal kudos to Paul Tokatlyan. He offered help and solutions before being ask. More

by Wmbosworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Universal Mitsubishi responded

Thank you so much for your kind words. We understand you have choices and appreciate you choosing us to Service your vehicle. Stay safe, Carlos De La Luz

November 18, 2020

Paul provides the best service, he is professional, and very thorough. He makes sure to explain everything. Every time I come in for service, I leave 100% satisfied More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Universal Mitsubishi responded

Hello Maria, I'm happy to hear of your pleasant experience. Kindly continue giving us your business. Stay safe, Carlos De La Luz

November 15, 2020

Paul and Armen are all about customer Service! Would definitely have my vehicles serviced at Duarte Mitsubishi again.. Thanks for taking care of my issues! More

by NINETY3NOTCH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Universal Mitsubishi responded

Team Paul & Armen strike again, the fantastic duo of Service. We hope you continue choosing Universal Mitsubishi to take care of your vehicle's Service needs. Stay safe, Carlos De La Luz

November 14, 2020

This has been my go to place for auto service since they moved from Glendale. …though I still wish that they were still in Glendale which was just a skip & a hop from my home. Mitsubishi always has the best More

by AKSQUEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Universal Mitsubishi responded

Hello & Thank you, It's humbling to know you make the effort to have Universal Mitsubishi Service your vehicle. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

November 09, 2020

Paul was great! He described everything very well and handled everything with a proper manner. I am so grateful for Paul. Thank you for everything! More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Universal Mitsubishi responded

Hello Karen, We appreciate your kind words and 5 Star review. We hope you continue using Universal Mitsubishi to take care of your vehicles needs. Stay safe, Carlos De La Luz

November 09, 2020

The best costumer service by far thanks!Everyone was The best costumer service by far thanks! Everyone was very friendly my service was done on time I was very happy for the work they did. More

by Carinalopez13!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Zohrabi
Nov 12, 2020 -

Universal Mitsubishi responded

Team Universal Mitsubishi strikes again :) It brings us tremendous joy to hear the excitement in your words. We look forward to your next visit. Stay safe, Carlos De La Luz

November 08, 2020

I was granted the appointment time I requested and service was done in a timely manner. The employees are friendly and courteous. Thank you much. More

by adlacson2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Universal Mitsubishi responded

I'm glad to hear our Service Department was able to get get your vehicle Serviced. We hope you continue choosing Universal Mitsubishi to take care of your car. Stay safe, Carlos De La Luz

November 08, 2020

Excellent customer service.Friendly and knowledgable service personnel.Clean and ambient waiting room.Paul T. is able to explain very well what service is needed to to my car and what is the most import More

by REYESREYNOR12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Universal Mitsubishi responded

Hello, I'm glad Paul and his staff met your expectations. We hope you continue choosing Universal Mitsubishi to service your vehicle. Stay safe, Carlos De La Luz

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