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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,616 Reviews

1,616 Reviews of Universal Mitsubishi - Service Center

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October 10, 2020

Excellent customer service. Armen Yagubyan, the Advisor is very personable & accommodating. He is an Asset to Mitsubishi. I will be proud to recommend Mitsubishi to my family & friends. More

by eboy62594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Universal Mitsubishi responded

On behalf of Armen and the Service Staff, thank you for giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz

October 08, 2020

Paul is always helpful when bringing my car in. Kept me up to date on the status of the project and he and the dealership delivered top notch service More

by Paul Kersh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

Always great service! Paul and Armen are always professional, helpful and most of all, honest. I’ve been going to this dealership for years and followed them to the Duarte location after they moved More

by ZEBA RIAZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The other Armen, I don’t think he’s listed?
October 02, 2020

friendly,good sercive,every thing is so good ,only some service price so much high,overall is good,just review need 25 word minimum is not better More

by Jackie Chen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2020

My Mitsubishi needed serviced with oil change, tire rotation, and 10 ,000 mile tune-up. All is in working order. Staff so friendly and accommodating. I really like the Mitsubishi Service Dept. More

by CLRSANBORN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Universal Mitsubishi responded

We appreciate the opportunity and thank you for choosing our Service department. Our Service Department thrives to give a complete satisfied experience. I made note of your 1 Star overall experience, with all others been 5 Stars, I wonder if it was a mistake. If it was, I can breathe easier, If it wasn't kindly reach out too me. I'd like to listen to your feedback to know where we can improve. Stay safe, Carlos De La Luz

October 01, 2020

Good service and honest thank you very much when I need your guys I will come back again I will recommend to all my friends More

by Tan Tran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Universal Mitsubishi responded

Hello Tan, I'm glad we were able service your vehicle. We appreciate your kind words. I noticed your 3 Stars for quality, let us learn from your experience. Kindly give me a call so we can improve on your next visit. Stay safe, Carlos De La Luz

October 01, 2020

Very great! Paul was very accommodating and took every chance for me to understand every detail about the car and what it needs! I will sure 100% be back! More

by DOMINICORCENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Universal Mitsubishi responded

Hello Dominic, Thank you for sharing your experience and your 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz

September 30, 2020

Universal Mitsubishi always has great service. They make you feel at home while you wait. Thank you Armen for the quality customer service you provided. More

by m_moran55
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Universal Mitsubishi responded

Thank you so much for your kind words. We hope you continue choosing us too service your vehicle. Stay safe, Carlos De La Luz

September 30, 2020

Since 2016 I am Universal Mitsubishi dealer customer. Always when I brought my car for service the staff guys very polite and very professional a specially Service Department specialists. More

by HAYK1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Universal Mitsubishi responded

Thank you for the last 4 years you've chosen us too service your vehicle. We hope you continue giving us the opportunity. Stay safe, Carlos De La Luz

September 28, 2020

Always a pleasure taking my outlander sport to Universal Mitsubishi. Paul always takes good care of us, his customer service is what keeps me coming back. More

by steven_trujillo17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Universal Mitsubishi responded

Team Paul strikes again. Thank you so much for your continued patronage and look forward to seeing you for many years to come. Stay safe, Carlos De La Luz

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