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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,658 Reviews

1,658 Reviews of Universal Mitsubishi - Service Center

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December 23, 2020

Service was great. Paul went above and beyond to locate the tire, while saving me time by fully inspecting my car. I always appreciate his superior service. More

by MARLEENE_H25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Universal Mitsubishi responded

Hello Marleene, We appreciate your continued patronage, I'm glad you find your experience pleasant. We look forwar to your next visit. Stay safe, Carlos De La Luz

December 22, 2020

Excellent service and detail to the needs of customers. Paul and the service crew are always going above and beyond to satisfy our needs and to lesson our experience of being without our vehicle. Providing More

by DARRLYEHAYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2020 -

Universal Mitsubishi responded

Thank you so much for taking the time to express your kind words. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

December 20, 2020

All the employees there are amazing with highly skilled professionalism that goes above and beyond. All the employees there are amazing with highly skilled professionalism in customer service. service. More

by RROD9369311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
Dec 22, 2020 -

Universal Mitsubishi responded

Team amazing strikes again :) We really appreciate your feedback and 5 Star review. We look forward to your continued patronage. Stay safe, Carlos De La Luz

December 15, 2020

Always a pleasure to bring my eclipse cross for service staff is courteous and very knowledgeable and the craftsmanship is the best in the market and extremely professional More

by mossa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Viteri
Dec 22, 2020 -

Universal Mitsubishi responded

Hello Mossa, We Appreciate your kind words. I'm glad your enjoying your Eclipse Cross. We look forward to your next visit. Stay safe, Carlos De La Luz

December 07, 2020

Many Thanks to Paul and his team at service. My evo is running amazing I really appreciate all the work and effort you guys at Mitsubishi have done for my car! More

by MrLoui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Universal Mitsubishi responded

Team Paul satisfies AGAIN...... :) I'm glad to hear you found your experience satisfying. Enjoy your EVO Stay safe, Carlos De La Luz

December 06, 2020

First time to have service at Universal Mitsubishi Armen was very helpful and great service. I will be back for my next appointment. Thank you! More

by Hector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Universal Mitsubishi responded

Hello Hector, I'm very happy you found your visit a satisfying. We look forw3ard to your next visit. Stay safe Carlos De La Luz

November 30, 2020

Always helpful and had my car ready fast. Had a coupon that helped with price of service. Have been coming here for years thank you More

by MIRELLA Arevalo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Universal Mitsubishi responded

Hello Mirella, On behalf of Paul and his Staff, thank you. I appreciate you taking the time to share your experience. Stay safe, Carlos De La Luz

November 28, 2020

Paul is helpful, positive and attentive. ive known him for a long time and he always remembers me. The costs are too high at Universal, much higher than non-dealership service providers. More

by BENBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Universal Mitsubishi responded

Thank you for your continued patronage. Remember, unlike Non Mitsubishi Dealers, we only use OEM (Original Equipment Manufacturer) parts. EOM insures the longevity of your vehicles Performance. Many times a few Dollars less today, may result in Higher expenses in the future. I hope you continue giving Paul and his the opportunity to Service your vehicle. Stay safe, Carlos De La Luz

November 28, 2020

Paul was so nice, helpful and energetic, he offered help without asking. the major service was done with less than 2 hrs. he really is on a best representatives for the company service. More

by JAZPIERRE
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Universal Mitsubishi responded

Thank you so much, I'm thrilled to hear you found your visit satisfying. We appreciate you choosing us and hope you continue givine us the opportunity to Service your vehicle. Stay safe, Carlos De La Luz

November 27, 2020

Paul is such a nice guy and very helpful. I haven't been driving a lot so really wasn't due for service yet so he recommended I come back at a later time since the car didn't really need servicing. They per More

by Nespa2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Universal Mitsubishi responded

Fantastic, it's rewarding to hear when someone is appreciative of their experience. Thank you for your choosing us and giving us an opportunity. Stay safe, Carlos De La Luz

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