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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,616 Reviews

1,616 Reviews of Universal Mitsubishi - Service Center

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October 21, 2020

I went into mitsubishi in Duarte where i purchase my car I went into mitsubishi in Duarte where i purchase my car i was looking to speak to Paul Tokatlyan he was not in i was told to take it to a guy name More

by barredondo086
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Universal Mitsubishi responded

Good morning Barbara, I'm tremendously happy with the positive outcome. I'm glad was able to assist in getting your vehicle repaired. Thank you for choosing us to take care of your Service needs. Stay safe, Carlos De La Luz

October 19, 2020

Paul Tokatlyan always go above and beyond with his Customer Service. He handles every situation professionally and always with a smile on his face. Great job Paul! More

by LOVETTEALVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Universal Mitsubishi responded

Thank you so much for your kind words. We know you have choices and appreciate you choosing us. Stay safe, Carlos De La Luz

October 18, 2020

Armen is the best service advisor. Very honest and good service. I will be taking my car for any maintenance work with them again. Thanks Armen! More

by Francis.aria7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Universal Mitsubishi responded

Hello Francis, I'm glad your visit met your expectations. I'm glad you chose our Service Department and that you'll continue bringing your vehicle for us to Service. Stay safe, Carlos De La Luz

October 17, 2020

Paul is always so professional and kind! Felt right at home in the waiting area, and speedy service! Thanks so much Universal Mitsubishi and Paul :-) More

by SHANPBROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Universal Mitsubishi responded

On behalf of Paul and our entire Service Department, thank you. It's a joy to have you as a valued customer. We look forward to your next visit. Stay safe, Carlos De La Luz

October 17, 2020

Great service! Both Paul and Armen are very professional. No need to go anywhere else. Great customer service and very friendly. Quality work. Thank you More

by GGBOYAJIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Universal Mitsubishi responded

Professional is there middle name :) We are grateful for your continued patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

October 16, 2020

My dealing with Mitsubishi from the day I purchased my car from them has been very smooth so far. The customer service is excellent. Thanks More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

I was given a car from their lot to use, while my car was being repaired. The service is great. The people are very professional and nice. More

by ERAWERWER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

Great service. Friendly and knowledgeable staff. Paul was very helpful. Finished the job quickly, I didn’t have to wait for long. They also washed my car so it was nice and clean. More

by LINEAT5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2020

The timing belt of my 2006 outlander was replaced at Universal Mitsubishi recently. Paul at service department was very helpful, knowledgeable, and easy to communicate. I really appreciate his profes More

by kxin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Universal Mitsubishi responded

Hello and thank you, We appreciate you choosing our service department. With your new timing belt, you'll continue enjoy driving your 2006 Lancer. We look forward to your next visit. Stay safe, Carlos De La Luz

October 10, 2020

I went to do the minor service to my car , I think the waiting time was correct, very friendly staff , excellent service. Thank you f More

by estradita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Universal Mitsubishi responded

I'm glad you found visit pleasant. We hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz

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