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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,660 Reviews

1,660 Reviews of Universal Mitsubishi - Service Center

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March 29, 2021

Great service. Always makes you feel home and welcome. Paul is simply one of the best guy out there. I will highly recommend this place to everyone. More

by doc_filtapia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Thank you so much for your kind words. I'm sorry for falling short of earn your 5 Star review. I assure your feedback is important to us. We hope you continue choosing our service department to take care of your service needs. Stay safe, Carlos De La Luz

March 29, 2021

Excellent service. Paul is always helpful and knowledgeable. I have had my Mitsubishi for almost 20 yrs. and it has always been serviced by them (back when they were in Glendale). My car runs gre More

by swoutlander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Team Paul strikes again.... :) It's tremendously rewarding to know someone's been with us for so long. We appreciate your ongoing patronage and look forward to your next visit. Stay safe, Carlos De La Luz

March 27, 2021

I have to say that Paul is a true asset to Universal Mitsubishi in the repair department his professionalism is so appreciated. I don’t know the others in the repair department I have only dealt with More

by Solaniaserrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Thank you, I'm glad Paul was able to care of your vehicles needs. We look forward to the opportunity too earn your 5 Star review. Stay safe, Carlos De La Luz

March 27, 2021

They’re very friendly, they communicate with you about any and everything. I enjoy their clean waiting area as well as their tea and coffee which are free for guests More

by JOE.TEYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Hi Joe, I'm glad to hear you found your visit pleasant. It's rewarding to hear form our customers. We hope you continue choosing our Service Department to take care of your vehicles needs. Stay safe, Carlos De La Luz

March 25, 2021

Armen was very professional, kind and courteous. My car was ready on time and washed. I’m very pleased with their service; always hassle-free and honest. More

by LINEAT5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Team Armen strikes again :) We appreciate your continued choice to have Armen and our Service department take care of your vehicles needs. We look forward to your next visit. Stay safe, Carlos De La Luz

March 25, 2021

Paul at Universal Mitsubishi in Duarte was such a great help and very informative and knowledgeable! Very friendly staff and comfortable environment! Definitely going back!!! More

by OSCARJ1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Thank you Oscar, I appreciate your kind words and 5 Star review. I'm glad our Service staff met your expectations. We look forward to your next visit.

March 24, 2021

Communicative and honest. Took care of my airbag recall without issue. Paul the service manager is a great guy who is passionate about vehicles himself. More

by RAFORTEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Another vote for team Paul :) I appreciate your kind words and the opportunity to service your vehicle. We appreciate your business and hope we've earn your patronage. Stay safe, Carlos De La Luz

March 22, 2021

Service is super,service advisor was keeping me informed on all of details on my car .I received my vehicle fixed and clean.Thank to service advisor More

by vadim58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

We appreciate you choosing our Service Department. On behalf of Armen and his staff, thank you. We look forward to your next visit. Stay safe, Carlos De La Luz

March 21, 2021

I would like to say thank you so much to Armen. He’s always so helpful and goes above and beyond his needs to accommodate my every needs. Great customer service. Never a dull moment. Thank you so much. More

by AVILARUDY03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

On behalf of Armen and the Service Department we're tremendously appreciative of your continued patronage. We look forward to servicing your vehicle for man more years to come. Stay safe, Carlos De La Luz

March 21, 2021

Friendly atmosphere and excellent customer service ! Armen is excellent in doing the service needed for my Outlander. Universal Mitsubishi will always be my first choice!!! More

by ABRAHAM_NERONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Hello Abraham, I'm glad your Outlander got the service it needed. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

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