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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,660 Reviews

1,660 Reviews of Universal Mitsubishi - Service Center

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April 10, 2021

Excellent service like always! Was able to get a same day appointment. Took a little longer than usual, but I got a clip-retaining replaced and a car wash. More

by ADMG_8277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Universal Mitsubishi responded

Hi.... I'm sorry we took a little longer this time, we enjoy your company :) We want you to know how grateful we are, for you choosing us to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

April 06, 2021

Everyone here is awesome. I been bringing my car here for years. Won’t take my car anywhere else. I know I can trust these these gentlemen. More

by lilgrumpy2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

Thank you so much for sharing how you feel about our Service Department. We appreciate your continued patronage and look forward to your next visit. Stay safe, Carlos De La Luz

April 06, 2021

Service department always remind you when is the next service , that’s good because we forget about a service, so it’s always email you. Thanks More

by SEESO1707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

We'll always be here to take care of your vehicle and remind you when it needs to be brought in. We understand the importance of taking care of our customers. Stay safe, Carlos De La Luz

April 05, 2021

I found the service to be very satisfactory Coffee was great Paul Was very informative and an easy to talk to dealership was cleanI found that my service was very satisfactory More

by poolsbypat11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

Thank you for taking a moment and sharing your experience. I appreciate the effort made by choosing our Service Department to take care of your vehicle. I hope we've met your expectations and look forward to your next visit. Stay Safe... Drive Safe, Carlos De La Luz

April 05, 2021

Overall I had I good experience due to their friendly way of treating people. It could have been better if they would have reset the light of tire pressure and other things. More

by FUENTESTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

Our apologies for any oversight. I appreciate your 4.2 Star review and will make sure I address your last experience with our staff. Details are the punctuation to an experience and assure you we'll do better. Stay safe, Carlos De La Luz

April 03, 2021

Paul always goes above and beyond! He is excellent at recommending what our car needs and is always fair and straightforward. I would highly recommend Universal Mitsubishi. More

by Katherinemulcrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Universal Mitsubishi responded

Hello Katherine, It's tremendously rewarding when someone takes the time to share their experience. We appreciate you choosing Universal Mitsubishi. Stay safe, Carlos De La Luz

April 02, 2021

Was very very professional and kind always treat me right when I'm there looking forward for my ex service call for my car have a wonderfuland bless dsy More

by wllmmorrison2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Universal Mitsubishi responded

Thank you so much for sharing your thoughts. We appreciate your continued patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

April 01, 2021

Very helpful and courteous with every single person I spoke with. The refund was fast. Sorry I couldn’t do any business. I will in the future. More

by MSSRILANKA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Universal Mitsubishi responded

We appreciate the opportunity given and I'm glad our staff was able to assist you. We look forward to earning your business in the future. Stay safe, Carlos De La Luz

April 01, 2021

El servicio fue rápido y limpio, fui por un cambio de aceite y me sugirieron cambio de ciertos filtros por las millas que tiene mi SUV More

by PALACIOS302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Universal Mitsubishi responded

Muchisimas gacias por la oportunidad de darle servicio ha su vehiculo. Esparamos verlo en el futuro. Mantega Buena Salud, Carlos De La Luz

March 30, 2021

Great service! I arrived and Armen was able to get my car issue resolved and me back on the road with peace of mind within the hour! More

by dalcala1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

Team Armen strikes again :) I'm very glad he was able to assist in getting your vehicle back on the road quickly and safe. We look forward to your next visit. Stay safe.. Drive Safe, Carlos De La Luz

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