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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,660 Reviews

1,660 Reviews of Universal Mitsubishi - Service Center

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April 27, 2021

I always go to universal mitsubishi to fix and get oil change for my cars because of great customer service in service department. I bought my 2021 outlander sport special edition in cerritos because you More

by OSCAR.ENRIQUEZ.JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Universal Mitsubishi responded

Hello Oscar, I'm glad you've chosen Paul, Armen, JR and their staff to take care of your Outlander Sport. We also appreciate you taking the time to give us a 5Star review. Stay safe, Carlos De La Luz

April 24, 2021

The service was excellent and the personnel were friendly specially Paul was very helpful. I recommend this branch for there professionalism and easy go to solve problems More

by JAZPIERRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. We look forward to the opportunity to service your vehicle. Stay safe, Carlos De La Luz

April 23, 2021

I brought my car for regular oil change. And when I told the service manager about an issue with the brakes; he immediately fixed the problem under the warranty. Amazing service and friendly staff. More

by MIKEAJMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Universal Mitsubishi responded

Hello Mike, I'm glad Paul was able to resolve your concerns. We appreciate you taking the time to give him a 5 Star review and look forward to your continued patronage. Stay safe, Carlos De La Luz

April 21, 2021

I would truly like to commend your two team service leaders Paul and Jr who were both extremely helpful went out of their way to help me and make my visit at your dealership both comfortable and enjoya More

by hernandez4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know his name but he was the one that did the diagnostic test
Apr 22, 2021 -

Universal Mitsubishi responded

Thank you so much..... we truly appreciate you taking the time to express your experience. We value the opportunity given to service your vehicle. We look forward to your continued patronage. Stay safe, Carlos De La Luz

April 18, 2021

Always helpful and fast service. Have been going to this location for many years and always helpful and friendly staff and thank you for your help More

by MIRELLA Arevalo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Universal Mitsubishi responded

Hello Mirella, thank you so much for taking the time to share some kind words and a 5 Star review. We appreciate your continued patronage. Stay safe, Carlos De La Luz

April 15, 2021

Paul from Mitsubishi was very professional and a great guy! He let me know right away what the problem to my car was and what the best approach to solving the situation was. He did this without hassle and More

by DGOMEZ1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Universal Mitsubishi responded

On behalf of Paul and his team, thank you. It's very rewarding to hear from a satisfied customer. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La luz

April 14, 2021

Paul is the best of the best. He knows his stuff and very knowledgeable. See Paul for all your car service needs. I would give more than 5 stars for his service . More

by 98MitsGstSpydr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Universal Mitsubishi responded

Hi 98MitsGstSpydr, I appreciate you sharing your thoughts about Paul. I have to agree, he's pretty awesome :) We look forward to your continued patronage. Stay safe, Carlos De La Luz

April 12, 2021

Armen took care of us and did a fantastic job, even to the point of taking care of a noise we heard when we picked up the car- he got it right back to the service tech and he took care of it in 5 mins. Gr More

by ROBERTBROCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Universal Mitsubishi responded

Hello Robert, I'm so glad Armen was able to take of your vehicles issues. I hope you continue choosing us to help with your car lasting for many more years to come. Stay safe, Carlos De La Luz

April 12, 2021

Great service got an oil change and changed my battery Service was fast and easy! ! Armen is informative and helpful! Thank you! Will be back again! More

by JPJB88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Universal Mitsubishi responded

Team Armen strikes again, I'm great full too you for taking the time to share your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz

April 12, 2021

Paul is amazing and I know when I come to Mitsubishi I am well taken care of. I really appreciated Paul services all the time More

by Bernadine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Universal Mitsubishi responded

I really appreciate the effort you make to have Paul and his team take care of your vehicle. We thank you for your continued Patronage. Stay safe, Carlos De La Luz

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