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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,659 Reviews

1,659 Reviews of Universal Mitsubishi - Service Center

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May 18, 2021

The people in universal mitsubishi are very good and very accomodating. They are really trying to help me in all of my problems abd questions. I really recommend them. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos De La Luz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Thank you Don, I'm glad we where able to help. We hope you continue choosing our service department to take care of you vehicle needs. Stay safe, Carlos De La Luz

May 17, 2021

Everything worked out great. Service was completed on time and things were handled with care and caution. Helped take a look at any recalls on the car. More

by KAN.PANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

I'm glad our Service Staff took care of your vehicles needs. I hope you continue choosing us take care of your vehicle. Stay safe, Carlos De La Luz

May 17, 2021

Paul Tokatlyan(Service Department) at Universal Mitsubishi is the best, honest guy I trust when it comes to taking care of my Evo X. Great customer service given every time and always tries to help More

by olivasd47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Hello Olivia, It's very rewarding to hear when our customers are satisfied. Continue enjoying your Evo for many years to come. Stay safe, Carlos De La Luz

May 17, 2021

Who charges for a diagnostic when you also get the work done too?$735 total for a part that I was over charged for an alignment and $310 for labor and diagnostic that was visual $155. Very upset about this More

by 98MitsGstSpydr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Universal Mitsubishi responded

Good morning, I'm sorry to hear you where unhappy with the outcome of your repairs. We exercise to be as competitive as possible in todays challenging market. Giving customers the highest level of industry experience inables us to be the least expensive, we can't scarifies quality for price. Be assured that what may appear to be a more costly expense, may turn out to less expensive in the long run by having work done by more experienced eyes and hands. I hope you give us the opportunity to give you our experienced service. Stay safe, Carlos De La Luz

May 16, 2021

Paul and his team takes great care of my car problems. I actually pass by another Mitsubishi dealership to get here. I don’t like the sales dept guys because they’re so rude esp over the phone so I probably More

by Jk111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Universal Mitsubishi responded

Thank you so much for choosing us to Service your vehicle. I appreciate the effort and sacrifice you make have Paul take care of your vehicles needs. I appreciate your candidness, but can't help to be troubled of how you feel about our Sales department. I need to apologize if we've wronged you, Please give me, I'd like for to share more with me. I'd like to make sure we don't wrong anyone else. Stay safe, Carlos De La Luz

May 16, 2021

Great service. Armen completed the oil change fast and I was on my way. I would strongly recommend everyone to use universal mitsubishi for all purchase and service needs. A+ More

by alkotol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Universal Mitsubishi responded

I'm glad we where able to get you on your way quickly. On behalf of Armen and his crew, thank you and look forward to see you on your next visit. Stay safe, Carlos De La Luz

May 16, 2021

I don’t had an appointment, but it only take about two hours to complete the work, and the service manager is very friendly, helpful and professional. Great service. More

by A_L_TAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Universal Mitsubishi responded

Thank you so much for sharing your experience and 5 Star review. I hope you continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

May 14, 2021

Very helpful and definitely cares about the customers. I really appreciate Paul in the service department. Outstanding job thank you for your dedication and fast work. More

by MICHAEL@SANDERSLOCK.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Hello Michael, I appreciate your recognition of Paul's commitment to his customers needs. We hope you continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

May 14, 2021

Paul and company staff were very friendly and matched/ beat any other dealerships prices!! 10/10 all around , thanks again for everything you guys are awesome! More

by Gustavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Thank you Gustavo, I appreciate you taking the time to share some kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz

May 14, 2021

Everything was great as always! I like that Paul always gives me recommendations and breakdown the prices for each service at it’s lowest price and let’s me decide. He doesn’t push me to do whatever servic More

by FRANZDENMARC.SAYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Thank you for sharing your experience and 5 Star review. I hope you continue choosing Paul and his staff to good care of your vehicle. Stay safe, Carlos De La Luz

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