Universal Mitsubishi - Service Center

Service managers Paul and Armen are 2 of the most courteous, honest and transparent professionals in the business. I drove 45 mins to have my car serviced here because I couldn’t trust the dealership courteous, honest and transparent professionals in the business. I drove 45 mins to have my car serviced here because I couldn’t trust the dealership closer to me. They are both a class act and set the bar very high for how outstanding, professional Mitsubishi advisors should service customers and their vehicles. Unlike another dealership who charged me hundreds of dollars above average for services that weren’t appropriate or necessary for my PHEV, they have never tried to upsell or pressure me to add excessive service items since I purchased the vehicle at their former Duarte location back in 2019. Because Paul himself has driven the same vehicle, he knew exactly what maintenance items were needed and even examined previous service invoices to prevent repetition or duplicate charges. I will continue to have my vehicle serviced here - as long as Paul and Armen are there. Thank you! More

My service was great and my issue was handled quickly. Everyone was very nice and I had a short wait time. Everyone was very nice and I had a short wait time. More

Armen was very nice and helpful. He listened to my concerns and evaluated the vehicle He listened to my concerns and evaluated the vehicle More

Honest & No peer pressure service center that should be recommend to go to. Had no issues and car was return in a timely manner. recommend to go to. Had no issues and car was return in a timely manner. More

Service Advisor Armen Yagubyan is an asset to Universal Mitsubishi. He is very accommodating & he listens to the customers concerns. 😊 Mitsubishi. He is very accommodating & he listens to the customers concerns. 😊 More

I’ve been at Cup of time, and ARMEN Was very helpful, very honest and I’m very happy with that service very honest and I’m very happy with that service More

My experience was very good! I was nervous beforehand about getting upsold or having unnecessary service recommended, but Armen and team did the service at a lower price than I e I was nervous beforehand about getting upsold or having unnecessary service recommended, but Armen and team did the service at a lower price than I expected. Happy that I took my car here! More

Paul was very easy to work with and kept me updated on the whole process. Simple the whole process. Simple More

I've been there a couple times after I moved from GA. Armen definitely is the best! Very honest, attentive, helpful and knowledgeable. Armen definitely is the best! Very honest, attentive, helpful and knowledgeable. More

The service was excellent all the way through. Armen does a great job communicating and providing updates throughout. From the time you arrive to the time you pick up the car. The service is alway Armen does a great job communicating and providing updates throughout. From the time you arrive to the time you pick up the car. The service is always completed the same day and quickly. More