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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,660 Reviews

1,660 Reviews of Universal Mitsubishi - Service Center

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July 12, 2021

People at the dealership are very accommodating. Very nice and friendly. They will tell you about their concerns about your car. I just don’t like the person from the cashier. She never smile and alwa More

by JOSIE_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Universal Mitsubishi responded

Hi Josie, I'm delighted too hear you enjoy the experience and process when getting your vehicle serviced. I'm also greatful for your feedback. I agree with everything you said. We look forwardto your next visit. Stay safe, Carlos De La Luz

July 10, 2021

Work is great, communication w/customer great, only drawback Time factor in execution .All employees friendly and accomodating as well.Would recommend others here for service needs. More

by Bosome3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Universal Mitsubishi responded

Thank you so much for your Review, We look forward to your continued patronage and be assured, we'll work to earn 5 Stars on your next visit. Stay safe, Carlos De La Luz

July 10, 2021

Service is always excellent. The facility did its part during Covid. It was kept spotless, very clean, and masks were worn at all times. This is my second vehicle with this dealership. I'm a very pleased More

by SEAFAIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Universal Mitsubishi responded

Thank you........ I appreciate you taking the time to share your 5 Star review. Remember, we'll be here for your 3rd car :) Stay safe, Carlos De La Luz

July 09, 2021

Always outstanding and precise .bought car when it used to be in Glendale.I known service advisor for years always helpful .Paul and Armen very helpful guys. More

by Carlos Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin I believe the porter guy.
Jul 14, 2021 -

Universal Mitsubishi responded

Hello Carlos, we cannot express how much we appreciate and thankfull for your continied patronage. Stay safe, Carlos De La Luz

Sep 28, 2021 -

Carlos Hernandez responded

Thank you

June 30, 2021

The Service Department is one of the best of all the car dealerships we’ve worked with. More

by Monty2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Universal Mitsubishi responded

Hello Monty, we appreciate your kind words and I'm also glad too hear our Service Department exceeded your expextations. We hope you continue choosing us too service your vehicle. Stay safe, Carlos De La Luz

June 22, 2021

Service is great. Armen is very knowledgeable and accommodating. Very easy to schedule service. Always gives clear explanation. Will recommend dealership for service. Good job! More

by GENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Universal Mitsubishi responded

Thank you Gene, I'm glad been able to take car of your Vehicle Service needs. Stay safe, Carlos De La Luz

June 22, 2021

Paul did a great job taking care of me. I was able to get a full service and get on my day within three hours. Thank you Universal Mitsubishi More

by MENU8GM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Universal Mitsubishi responded

No... Thank you. We understand you have options and appreciae you choosing Univesal Mitsubishi / Paul to take care of your vehicles needs. Stay safe, Carlos De La Luz

June 20, 2021

Thanks Paul for the great service. Always appreciate the professionalism and support from all the staff 110%!! Always recommend their service and sales department. Truly exceptional. More

by Dukefalconi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Universal Mitsubishi responded

Thank you for your continued patronage. I also appreciate your kind words toward Paul and our Service Staff. I hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Lzu

June 19, 2021

Armen was very helpful and nice pleasure ah meeting him Armen was very helpful and nice pleasure ah meeting him thank you so much Armen God bless you for all your work see you soon More

by Pelusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Universal Mitsubishi responded

On behalf of Armen, thank you. I'm glad he met your expectations and hope you continue choosing Universal Mitsubishi / Armen to service your vehicle. Stay safe, Carlos De La Luz

June 18, 2021

Service people are very courteous & friendly especially Armen Yagubyan, the service rep. who took good care of my car maintenance. He is an Asset to Universal Mitsubishi. 💯 satisfied with the service. More

by eboy62594
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Universal Mitsubishi responded

Thank you for sharing your experience and taking the time to give Armen your 5 Star Review. Stay safe, Carlos De La Luz

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