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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,682 Reviews

1,682 Reviews of Universal Mitsubishi - Service Center

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October 31, 2022

they took/stolen my golden cross and some things and papers inside my car.Im very disappointed after my insurance pay them from overpricing bill More

by KOOL_WATERS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Tokatlyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Universal Mitsubishi responded

Hello Mr./Mrs. Waters, my apologies. I took the time to discuss your situation with our service manger. He gave me insight to the time your vehicle was in our Service. Took/Stolen are tremendous accusations and damning choice of words. It's obvious I defend the integrity of our service department. As you can read, we've earned endless accolades and 5 Star reviews. All our Technicians have been with us for years and their success has been built in understanding the importance of customer satisfaction. I was also advised you did not bring in your vehicle, it was towed in. I will not pass blame, but it appears your vehicle was handled by different hands. Some which hope you come back and others who don't really care. I hope you believe we do everything so our customers return. I again apoligies for your lost items, but hope you believe in our efforts to see you again. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

October 30, 2022

Paul kept me informed which I appreciated. He told me that I wouldn’t be charged 195 for the diagnostics I was charged and I’d like to have the money back. But there’s a big difference in my c More

by KRRVANNUYS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2022

My thanks to all the team of Mitsubishi Universal they are all professional and helpful especially Mr Armen thank you so much More

by Aladdin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Universal Mitsubishi responded

Hello Aladdin, on behalf of Armen and the entire Service department, thank you for your kind words and 5 star review. We appreciate your continued patronage and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com (818)550-1500

October 27, 2022

It's was a experience great service! Great timer as well also very generous customer . More

by almay
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Universal Mitsubishi responded

Thank you so much, we appreciate your 5 Star review and opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 22, 2022

They have good service, very kind and knowledge. I recommend them to everyone wants a mitsubishi service More

by josespoolservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Universal Mitsubishi responded

Thank you Jose, we appreciate your continued patronage, kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 22, 2022

They always do thorough repairs on my car and I can trust that they have been done right. More

by wegnerpaula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Universal Mitsubishi responded

Thank you Paula, we appreciate your continued patronage, kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 22, 2022

As always, very good attention, correct diagnosis, only this time they left the car very dirty inside, they did not clean the paper and plastic they used and left them inside, that is my only observation, More

by TAVOANDRES2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Universal Mitsubishi responded

Hi Andres, I'm so sorry for the oversight. I'll mention your feedback so we may continue improving our customers experience. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 18, 2022

Paul, amazing. Give that guy a raise. Four years and never let me down once. More

by GEDDYD82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Universal Mitsubishi responded

Two thunbs up for Pablo :) On behalf of him and his staff, thank you. It's extremely rewarding when customers express their satisfaction. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 18, 2022

The service at universal always has been excellent, Armin as usual providing his best advise for my car maintenance - thank you all the time .. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Universal Mitsubishi responded

Hello Anthony, we are tremendous grateful for your 5 star review and continued patronage. We look forward to your next visit Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com ( 818)550-1500

October 15, 2022

The service center is excellent. Paul and the team are very attentive to my needs and help keep my vehicle running optimally. More

by jford1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Universal Mitsubishi responded

Thank you for 5 star review and continued patronage, We hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com ( 818)550-1500

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