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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,658 Reviews

1,658 Reviews of Universal Mitsubishi - Service Center

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November 05, 2022

Excellent service and very professional staff. Always very helpful in giving me good advice. I appreciate them and will be back. More

by CGARNICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Universal Mitsubishi responded

Hello Garnica, thank you for your 5 Star review and kind words. I hope you continue chosing Universal Mitsubishi to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 05, 2022

Very organized and quick to assist. The service was efficient and precise. Would definitely recommend. More

by EXCUSEME47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Universal Mitsubishi responded

Hello Excuse Me..... I'm glad we were able to assist and expedite your visit. Thank you for your 5 Star Review. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 04, 2022

Buen servicio y atención al cliente cumplimiento en horarios de entrega. Seriedad y cumplimiento gracias More

by Ricardo Cortes
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Universal Mitsubishi responded

Hola Ricardo, le agradesco sus 5 estrellas de servico. Esperemos poder continuar dandole servicio ha su auto. Gracias, Carlos De La Luz Gerente General de Ventas (818) 550-1500

November 04, 2022

Very helpful and professional great service Ahmad gave me the best service and other assistance was great great job More

by KHOLLAND1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Universal Mitsubishi responded

Thank you for your 5 Star review and kind words. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

October 31, 2022

they took/stolen my golden cross and some things and papers inside my car.Im very disappointed after my insurance pay them from overpricing bill More

by KOOL_WATERS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Tokatlyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Universal Mitsubishi responded

Hello Mr./Mrs. Waters, my apologies. I took the time to discuss your situation with our service manger. He gave me insight to the time your vehicle was in our Service. Took/Stolen are tremendous accusations and damning choice of words. It's obvious I defend the integrity of our service department. As you can read, we've earned endless accolades and 5 Star reviews. All our Technicians have been with us for years and their success has been built in understanding the importance of customer satisfaction. I was also advised you did not bring in your vehicle, it was towed in. I will not pass blame, but it appears your vehicle was handled by different hands. Some which hope you come back and others who don't really care. I hope you believe we do everything so our customers return. I again apoligies for your lost items, but hope you believe in our efforts to see you again. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

October 31, 2022

Everything went smoothly except when my tires were rotated, the new front tires were not as well balanced and there was a lot of steering wheel vibration after driving out. More

by buckarooh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Universal Mitsubishi responded

Hi Backarooh, I am so sorry for any inconvinience and I'll experience. I hope you've contacted Paul our Service manager to correct our wrong. If you haven't, please call. Aside from that, thank you for your review, I hope you visit us again so we can make the improvements to earn 5 Stars. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com.

October 31, 2022

Armen and his team are always the best. They always check and fix the issue of our cars. More

by OSCAR.ENRIQUEZ.JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Universal Mitsubishi responded

Hi Oscar, again.... thank you for your continued patronage and 5 star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Managers carlos@universalmitsubishi.com

October 30, 2022

Paul kept me informed which I appreciated. He told me that I wouldn’t be charged 195 for the diagnostics I was charged and I’d like to have the money back. But there’s a big difference in my c More

by KRRVANNUYS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2022

My thanks to all the team of Mitsubishi Universal they are all professional and helpful especially Mr Armen thank you so much More

by Aladdin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Universal Mitsubishi responded

Hello Aladdin, on behalf of Armen and the entire Service department, thank you for your kind words and 5 star review. We appreciate your continued patronage and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com (818)550-1500

October 27, 2022

It's was a experience great service! Great timer as well also very generous customer . More

by almay
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Universal Mitsubishi responded

Thank you so much, we appreciate your 5 Star review and opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

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