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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,623 Reviews

1,623 Reviews of Universal Mitsubishi - Service Center

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March 08, 2023

My experience with Mitsubishi Universal service dept. was excellent. Armen went above & beyond to make everything go smoothly! Very professional detail oriented. Thankful to Armen and his team for amazin More

by MARPETOYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Universal Mitsubishi responded

Thank you so much for your 5 Star review. Im glad you found your visit to be pleasent and satisfied with the work and effort done. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

March 06, 2023

Paul was profesional and friendly. Gave me a better price than I was expecting. Quick turnaround. More

by Vee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Universal Mitsubishi responded

Hi Vee, I'm glad you found your visit and experience was satisfying. We also appreciate your 5 star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

March 06, 2023

Armen and Paul made me feel like a valued customer by treating me like family! More

by MUSICIAN_HENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Universal Mitsubishi responded

Thank you for chosing and giving Universal Mitsubishi the opportunity to service your vehicle. We also appreciate your 5 Star review and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

March 02, 2023

The service was very good I would this shop to my family and close friends. More

by LATONIACROCKOM323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Universal Mitsubishi responded

Thank you for your 5 Star review. I'm glad our Service staff met your expectations. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

March 02, 2023

Brought my car because of a problem with ignition. They checked my vin and found out that I had an extended warranty. No other dealership had told me that before. Turns out there was a lot of pending More

by Gilberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Universal Mitsubishi responded

Wonderful...... I'm gald Paul was able to get your issue resolved and more :) I hope they've earned your patronage. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

March 01, 2023

Finally able to repair my 2006 Mitsubishi Eclipse with knowledgeable people. Unfortunately, had to drive from Santa Monica to Sherman Oaks a bummer. More

by Wildriceusc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George (absolute sweetheart—very kind)
Mar 24, 2023 -

Universal Mitsubishi responded

I'm so happy you're now able to enjoy your Eclipse. I'm sorry we failed you and only earned 3 stars. Please tell us how we can improve. We look forward to your opportunity. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

February 20, 2023

I had a great service. it was fast. I did not feel pressured. No additional repair were made unless necessary. I felt that they were honest. Glad to go there. They actually More

by AMMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Universal Mitsubishi responded

Hello Ammar, I'm glad Armen and nour Service staff met your expectations. We also appreciate your 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 20, 2023

Very professional, know their job, good customer service, will come back again. Nice people in this branch More

by MARALLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Universal Mitsubishi responded

Thank you, we appreciate your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 17, 2023

The service manager was very professional helpful and polite. The waiting area was very comfortable. More

by ****
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Universal Mitsubishi responded

I'm glad Paul and his staff met your expections. I hope we've earned your patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 15, 2023

Great service and on time delivery. Very professional! Paul is very helpful.I will be back again. More

by Nasir818la
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Universal Mitsubishi responded

We appreciate giving us the opportunity to service your vehicle. Thank you for your 5 Star review, we look forward to your next visit. Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

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