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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,658 Reviews

1,658 Reviews of Universal Mitsubishi - Service Center

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April 04, 2020

Excellent customer service! Hassle free service and my car was ready on time. My car was washed too. That’s a plus when you get excellent service. More

by VALTIERRAHECTOR
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
May 05, 2020 -

Universal Mitsubishi responded

Hello Hector, Armen understands how important it is too feel safe in your vehicle, but also to have it clean. Thank you for your continued business. Stay safe, Carlos De La Luz

April 01, 2020

Great service. Armen was able to walk me through all the steps necessary to fix my vehicle. Will definitely recommend their work. Car runs like new again. More

by EDWIN
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
Apr 29, 2020 -

Universal Mitsubishi responded

Hello Edwin, I am so happy to hear about your pleasant experience. On behalf of Armen, Paul and our entire staff, thank you. We look forward to your next visit. Stay safe, Carlos De La Luz

March 29, 2020

Paul was very helpful in helping me get my lancer in good condition. I needed an oil change and he made that happen very fast. I also had a code and it's covered by the warranty. Thanks again Paul More

by MILTXD
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Universal Mitsubishi responded

Thank you so much...… it's very important you know how much Paul and Us appreciate your kind words and taking the time to express them. Stay safe, Carlos De La Luz

March 27, 2020

Those guys give best customer services friendly fast clean and the place are very clean The service really nice and good thank you guys for yor service Than you More

by ROHAM_ANARI
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Gharibian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Navarro, Nick Zohrabi, Dennys Vaca
Apr 29, 2020 -

Universal Mitsubishi responded

On behalf of our Service Department and the entire staff, You're WELCOME...…… It brings us joy when we have a happy customer. Stay safe, Carlos De La Luz

March 21, 2020

Car was returned late with not all work done. Car was not washed as promised. Will take my money elsewhere from now on. Life long Mitsubishi owner no more Done. More

by SERGIOAVALOS96
Recommend Dealer
No
Employees Worked With
Paul Tokatlyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire service department
May 06, 2020 -

Universal Mitsubishi responded

Hello Sergio, your feedback is alarming and of great concern. I need you to believe your 1 Star I as important too us a 5 Star. I can't have you give up on the Brand and Universal Mitsubishi. Kindly give me a call so you can tell me more of your last visit. Stay safe, Carlos De La Luz (818)550-1500

March 19, 2020

Very quick service, everyone is willing to answer any questions I had. Pricing for services are within quoted price given I’ve the phone. Thank you More

by WILLIAM.ALEJANDRE
Recommend Dealer
Yes
Employees Worked With
Arman
Apr 29, 2020 -

Universal Mitsubishi responded

Hi William, we are very happy to have provided you with such a positive experience! We look forward to your next visit. Be Safe, Carlos De La Luz

March 16, 2020

It never ceases to amaze me how Paul and his team make my long drive well worth it. I have nothing but great experiances at Universal Mitsubishi. I have been a customer since Glendale and if it weren't for P More

by BURN
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know his name but porter receiving vehicles and doing pre inspection of exterior....Great guy!
Apr 29, 2020 -

Universal Mitsubishi responded

Paul Strikes Again.... :) thank you so much for expressing your feelings and thoughts. Paul, his Staff and myself say, Thank you. I type these words with a smile. We all look forward to your next visit. Be safe, Carlos De La Luz

March 16, 2020

Excellent Service I am very please with Paul and his team, very knowledgeable I can always trust his advice. But most of all honest in regards of my car needs, very fri More

by SILVIALOMAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 29, 2020 -

Universal Mitsubishi responded

I'm very glad to hear Paul and his Staff continue to offer and give exceptional Service, they strive for nothing less.... I look forward and I'm certain they will demonstrate the same on your next visit. Thank you, Carlos De La Luz

March 16, 2020

Paul is an asset to. Mitsubishi. He ensured all issues were attended. I experienced excellent service. Justin also made me comfortable Thank you. You have efficient staff More

by INF_AIDE
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Apr 29, 2020 -

Universal Mitsubishi responded

Thank you for taking the time to mention our Dynamic Duo (Paul & Justin), they both make every effort to make you r visit as pleasant as possible. I make certine they know of your wonderful experience. Stay Safe, Carlos De La Luz

March 16, 2020

Paul has always provided excellent service! Always willing to go the extra mile and prompt attention. No need to remind him of anything, just plain good service period! More

by JAMESDEAN130
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Universal Mitsubishi responded

I'm certain he knows, but I will tell him you took the time to mention his name with kind words. He doesn't perform for praise, he just understands the value of his customers. Be safe, Carlos De La Luz

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