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Universal Imports of Rochester

Rochester, NY

5.0
14 Reviews

834 Linden Avenue

Rochester, NY

14625

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Showing 14 reviews

June 04, 2024

my windshield wiper on my Mercedes GLA250 broke during a car wash-I was quick to call Universal [no auto parts store carries M]-& within 24 hrs I was happy to have the correct fit. They were open when the More

by Jmdugancarr
Purchase Time
Recommend Dealer
Yes
Employees Worked With
unsure
Jun 04, 2024 -

Jmdugancarr responded

See 6/4 written comment

May 01, 2024

I have known Mark and his family for years and had always heard the greatest things about their customer service and honesty. Recently, I worked with Mark to buy a beautiful Mercedes and I can tell you tha More

by Doddfather
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark, Matt
March 11, 2024

Very honest and forthright salesperson was extremely easy to work with and he was always reachable for any questions I had. He delivered everything he promised. Our deal included having the wheels refinishe More

by saabboy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Cooper, Mark Fuerbacher
July 22, 2023

Very good work done to vehicle and very professional. Would go there again for setvice More

by castro-eduardo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike
March 31, 2023

Erin Kain with Universal Imports of Rochester was absolutely wonderful to work with. She made us feel great about purchase and would highly recommend them. I will be a return customer. More

by carlojcolon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Kain and Chris F.
February 18, 2023

Universal Imports of Rochester I can't say enough about Erin and Universal Imports! This was by far the easiest and best buying experience I've ever had. True and honest talk on the phone and in pers More

by Krylor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin
January 04, 2023

I can't say enough about the extraordinary client service I received at Universal Imports. Mark and his team are simply the best. While many businesses are slacking on their client service, the team at Uni More

by mboyce0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark
April 20, 2021

“Auto Repair Nightmare”I entrusted my classic 1973 “Auto Repair Nightmare” I entrusted my classic 1973 Mercedes to this shop for a full and complete tune-up of the V-8 gas engine. After the tune-up More

by Jim C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
January 09, 2020

Very Satisfied I have been using Universal Imports of Rochester for over 10 years (since 2010). Over that time, they have serviced and repaired three of my cars, on More

by SteveF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cusak
September 01, 2019

Not a satisfied customer BMW GT 535X Performed work on my vehicle before calling me as requested. BMW dealer did repair for $500 less then Universal. Didn’t need part Universal claimed More

by Elleng34
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Do not remember name
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