Back

Universal Hyundai - Service Center

Orlando, FL

3.0
165 Reviews

165 Reviews of Universal Hyundai - Service Center

Sort by
May 07, 2021

made appt for oil change and didn't get car back for 3 hrs! I was there at 0900 for a 0915 appt and didn't get to service writer until 0930! That's just crazy... also got the car back with oil prints on t More

by LMC50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Melendez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021

Great customer service.Carlos Mejias fulfill all my Great customer service. Carlos Mejias fulfill all my questions and requirements. Service time should be less.,waiting time is extremely longer for t More

by alpardo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

We appreciate this wonderful review and you taking the time to share your experience with us. Take care!

May 07, 2021

Very good service nice employees and the quality of the service in my car was very profesional thank you all i am satisfied see ya![ More

by WHITEHORSEEAGLE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember i guess is juan
May 10, 2021 -

Universal Hyundai responded

We appreciate this wonderful review and you taking the time to share your experience with us. Take care!

May 07, 2021

Professional and caring. Excellent service. Repairs are done quickly and well done. I always know my car is given maximum attention to do whatever service is needed More

by Vwilson282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

We appreciate this wonderful review and you taking the time to share your experience with us. Take care!

May 07, 2021

I had to go for panoramic service 5 time. Don't know if they did really the work or not. Annoying. But probably I will return. More

by LOPEXALEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garces
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Rivera
May 10, 2021 -

Universal Hyundai responded

We would love to know more about your concerns. Please reach out to me directly at scanelon@universalhyundai.com

May 07, 2021

Very professional and helpful crew they let you know what was wrong quick and takes care of you and your vehicle and made sure i was aware of any upcoming services i may need. Great Place Great Customer serv More

by ALEXANDRIA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Gregory
May 10, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We strive to provide the best service and deals to our customers and your happiness is always our mission.

May 07, 2021

I know customers reviews effect everything, so I’ll give five stars but y’all need to have employees wear masks. It’s been over a year in this pandemic and bro... More

by flashbackpractice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Zapata
May 10, 2021 -

Universal Hyundai responded

Thank you so much for sharing your feedback with us. All employees are required to wear a mask and we will be sharing this feedback with our team.

May 06, 2021

It was really good thank you to my advisor Andres, for making my car work better again, he did a great job and was really nice to us More

by MARI9083
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 06, 2021

Rhoda was amazing as always and very attentive! She is great at outlining what my vehicle needs, and prioritizing services for me based on finances More

by BRIAN.A.BUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 06, 2021

Outstanding service with every visit. Gregory always tells me what my vehicle needs next and delivers as promised. Thanks to Gregory I will continue to come to Universal Hyundai for service. More

by ALEXA.FLORIDALAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Gregory
May 10, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

...
9
...