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Universal Hyundai - Service Center

Orlando, FL

3.0
165 Reviews

165 Reviews of Universal Hyundai - Service Center

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August 27, 2021

Every and any time I go in for service the attention to details and customer service is impecable, great job by all the staff there in service More

by WFIGUEROACPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 01, 2021

Only person I am happy with is the fiance person Bill he helped me to understand why I need the warrant Came in today to get a extra key they wasn't able to make one my car was out there for 15 to 20 minut More

by AUBREYPATRICIA12
Customer Service
Recommend Dealer
No
Employees Worked With
Bill Steinlauf
Jul 18, 2021 -

Universal Hyundai responded

Aubrey, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 04, 2021

Got in early and Rhoda got my new 2021 Santa Fe fixed and on my way as fast as possible. great service and Car Wash was also provided. Thanks. More

by RLAXMAN63
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Lopez
Jun 05, 2021 -

Universal Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rhoda and the team met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 02, 2021

I generally like the people I deal with and mostly I do get the help I need, but the last time I rated through your email, I did get a response asking me to contact Scanlon or someone like that, and I am n More

by bellalauren
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
scanelon@UniversalHyundai.com
Jun 02, 2021 -

Universal Hyundai responded

Hello, We're sorry to hear about your latest experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly or let me know the best way to contact you and I will reach out. Susanna scanelon@universalhyundai.com Social Media and Digital Reputation Manager

Jun 08, 2021 -

bellalauren responded

I did not see this until tonight (8th). I apologize and will attempt to call you tomorrow at Universal on SOBT.

May 28, 2021

Excessive wait time to compete vehicle purchase with finance. All other business during visit went well; especially the with my service representative. Overall, I'm satisfied with dealership. More

by JGARY11216
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2021 -

Universal Hyundai responded

Thank you for your honest feedback! We're glad that you had an overall positive experience, and we appreciate your patience while waiting for finance. We hope you will enjoy your new vehicle! Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Specialist

May 22, 2021

I am always satisfied! I have moved away from South Orlando, even though I am closer to another Hyundai dealership, I will always travel back to South Orlando and Universal Hyundai for my Kona needs. More

by ecottar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 14, 2021

No real service was performed other than a recall check and AC issue not putting out cool air. Was told it was a great intermittent problem and would not be addressed at this time. I suppose I will need t More

by JOHNGL47
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andres Garces
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Universal Hyundai responded

Please reach out to us if you need further assistance for your vehicle. Have a great day.

May 13, 2021

Service department adviser was friendly polite and professional. They did a nice job on the maintenance and the completed the work in a very timely manner. I am very pleased with the work that was com More

by Fbobik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Labycz
May 17, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 12, 2021

Always have a pleasant experience with Universal Hyundai. Spoke with Dee in the service dept. who's always reliable, accommodating and professional she goes the extra mile for the customer. More

by lord4sjlivingstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 11, 2021

Great service, friendly, helpful, concerned employees. Professional, reliable service. Confidence in driving away knowing that it has been done right. Good, good, good, good, good, good place to get ca More

by roylytle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Universal Hyundai responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

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