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Universal Hyundai - Service Center

Orlando, FL

2.6
170 Reviews
Call Service Center (407) 926-7050

170 Reviews of Universal Hyundai - Service Center

Sort by
May 02, 2023

4 I'll just say 4 I am always treated professionally and kindly. But I did have an issue last time I was there and no one took care of it. More

by JARED_SDDEEURGH
Recommend Dealer
Yes
Employees Worked With
4
Report | Print
May 02, 2023 -

Universal Hyundai responded

Thank you for your kind review! We’re happy to pass along your comments to the team here at Universal Hyundai, if there is anything we can help you with please reach out and let us know the best way to contact you so we can help! Truly the better place to buy Gina Nava Reputation Manager gnava@universalhyundai.com

May 02, 2023

Waited 4 hrs for car to be serviced. Would have been fine if dk had been honest about length of time or if he had kept me informed when last repair was going to be an hour instead of the More

by kaisha.dominguez
Recommend Dealer
No
Employees Worked With
Dk
Report | Print
May 03, 2023 -

Universal Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

April 28, 2023

1 1 1 It was the worst experience I have had from a Genesis Dealership More

by Ronaquaproductsinc
Recommend Dealer
No
Employees Worked With
1
Report | Print
Apr 28, 2023 -

Universal Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava1@universalhyundai.com

April 27, 2023

This time around (my 2nd time there) was so much more efficient. The approximate wait time was accurate. Carlos was professional, informative and very helpful. More

by aeurena
Recommend Dealer
Yes
Employees Worked With
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Mejia
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Apr 27, 2023 -

Universal Hyundai responded

Thank you for choosing Universal Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 22, 2023

The wait time was a bit long for a very simple issue but the cafe area allowed for me to work effectively. Roller is exceptional with his service. Polite efficient and made me feel welcomed and cared about. More

by VINCAMPBELL
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Apr 23, 2023 -

Universal Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 14, 2023

Yes Yes 5 The service rep was very good and the service was fairly fast More

by INVINETOM
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Apr 16, 2023 -

Universal Hyundai responded

Thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 14, 2023

A regular 15k service took almost 6 hours to be completed something that will take maybe an hour More

by luisgtorresc
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Apr 17, 2023 -

Universal Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gina Nava Reputation Manager gnava1@universalhyundai.com

April 14, 2023

Everything went well, except I was told the service would take 2 hours, 2.5 hours max, and it ended up taking more than 3 hours More

by nicosawicki
Recommend Dealer
Yes
Employees Worked With
Manny
Report | Print
Apr 16, 2023 -

Universal Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Gina Nava Reputation Manager gnava1@universalhyundai.com

April 11, 2023

Very good experience, although there was a setback with the documentation of my GAP, which could be resolved quickly More

by MILYGOMEZF
Recommend Dealer
Yes
Employees Worked With
Mario..
Report | Print
Apr 12, 2023 -

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 10, 2023

Waited 3 hours for service but everyone was knowledgeable and friendly Good service, not bad More

by NOMAIL1@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Yami
Report | Print
Apr 11, 2023 -

Universal Hyundai responded

Thanks you, quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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