Universal Hyundai - Service Center

Hyundai had a recall for their white paint that has been chipping off of thousandsss of cars globally. They had to extend their warranty for paint repair an extra three years to avoid recalling all the cars chipping off of thousandsss of cars globally. They had to extend their warranty for paint repair an extra three years to avoid recalling all the cars that are jacked up. Hyundai was supposed to mail out letters informing owners of this extended warranty. I received no such letter. I happened to find out about this a few months ago when I was researching what could be done about the constant need to repaint this car with a faulty paint job from the start. As this is not the first time…since we had the car “repainted” by Hyundai two years ago. Aka…. They repainted only the parts that were chipping and not the whole car so now new areas and the repainted areas parts are chipping again Imagine that! Hyundai said a new paint job would be covered under this extended warranty (that we weren’t informed about). They said to bring it to a near by dealership to have them photograph and send in for the claim. Dropped my car off Feb. 20th. I had to get someone to drive separate from me for the 1.5 hour drive to the dealership and drive me home bc they “don’t provide a loaner until they do their inspection and Hyundai approves the repair” which could take four hours or more. Who can wait at a dealership for four hours with a baby?! Now they are saying that they will only cover 75% of the paint job which apparently costs $8,000. To add insult to injury they are saying they won’t repaint the hood or roof, since that was previously painted at another Hyundai dealership, even though it is also chipping again. Since when is a half xxx paint job 8 grand? I got a quote from several body shops around that area (and probably the body shop they are hiring to do the paint job) and the largest quote I’ve gotten for premium paint, new color, entire car, with chips was $3700. Seems like a scam to me. 17 days without a car or a rental and all I’ve gotten is constant xx. Now that I’ve said I can’t pay 2 grand to have half the car painted (for a problem with Hyundais paint and no fault of my own) they are saying I need to come get the car immediately bc they can’t hold it. You held it just find for 17 days! With no rental car now I have to make arrangements for someone to bring me up there again to get the car back. This is the most insane transaction (that went absolutely nowhere) that I’ve ever had with a dealership. More

I went to the Hyundai dealer ship on OBT in Kissimmee with some questions about my Sonata. Brandon Bowers came to help and answer all my questions patiently and clearly. I appreciated his assistance. with some questions about my Sonata. Brandon Bowers came to help and answer all my questions patiently and clearly. I appreciated his assistance. The service department also answered some questions about tires. Thank you for the good service. More

Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car that is totally unusable. The Santa Fe Sport is awful. I bought it with about 30,000 miles and certified thinking that it would be a good car and I have had nothing but problems and no one ever helped me with anything as far as issues with the car. The catalytic converter and muffler blew up on the car twice, very scary with my nephew in a car seat over where it blew up. I had to replace that twice. The air conditioning went out twice, and I've been without air for a year because I can't afford that and a payment. The paint is falling off the car, it's never been in an accident. The electric seats work when they want to. I am 5'3" my husband is 6'1", not helpful. I've been wanting to get rid of the car since about a year after I bought it. Certified Preowned means nothing to them, they say that nothing is covered by the warranty ever, they want to charge you hundreds of dollars to just look at it. Now to top it all off, the car started sputtering on the highway and the engine light came on and the engine has no power, so I went to Tuffy, and they said that the car is in really bad shape. The oil exploded all over the engine, the spark plugs, coils, pistons, they told me to take it to the dealer because there is a recall on some engine parts. When I called them, they said that there is no recall for what they would attribute to that problem, they told me to call Hyundai Corporate which in turn blamed the dealer. Shocking. All of you are scandalous and I will never being doing business with either of you ever again. I'm sorry that you think this is worth your reputation. My review is less than one star. You also have people saying they are management and aren't. I put a one for all the Management department because obviously they have no idea what's going on in their own company. More

Excellent I had a very good and attentive service I left password very satisfied solved my situation password very satisfied solved my situation More

Easy on time friendly staff Free car wash nice cafe next door good food friendly staff door good food friendly staff More

With Tyler he is very professional and has been one of the few people that have taken care of my vehicle and given me the best experience at that dealership I have had more negative situations than positi the few people that have taken care of my vehicle and given me the best experience at that dealership I have had more negative situations than positive but Tyler is a great asset to your company More

It was hassle free. My appointment was for 7 am, I was greeted by Adrian. I explained the issue with the car, he was very attentive. Everything went very smoothly. My appointment was for 7 am, I was greeted by Adrian. I explained the issue with the car, he was very attentive. Everything went very smoothly. More

I bought a new car with a defect and how they handled the situation was ridiculous. Still didn't get it fixed. situation was ridiculous. Still didn't get it fixed. More

1 1 1 The Service Dept The customer service is horrible. I couldn’t get any update on my vehicle repair after 4 days. Had to go into shop. I couldn’t get any update on my vehicle repair after 4 days. Had to go into shop. More

When I went to pick up my car after getting warranty work done, I realized the car had no intake attached and it was in my trunk. Very disappointed done, I realized the car had no intake attached and it was in my trunk. Very disappointed More