Universal Hyundai - Service Center

not good I went to do my service at the dealer because they said I could have my oil change for 15.00 and rotation for 9.99 so I agree but I never received m I went to do my service at the dealer because they said I could have my oil change for 15.00 and rotation for 9.99 so I agree but I never received my coupon in the email. The day of the service the guy with orange shirt was so good but the service man was not good at all, I explain him that they were supposed to send me the coupon and that I never got it and he said that there is nothing I could do without the coupon. So I told him just to my oil change. He said if I am going to wait her and I said yes but never offer me nothing else. Compare to other dealer the service was bad. More

The best around! John Booth was very professional, polite, and helped out a lot. He's prestige in his line of work and I would recommend to anybody looking for a car o John Booth was very professional, polite, and helped out a lot. He's prestige in his line of work and I would recommend to anybody looking for a car or advice. More

great deal and awesome work from Carlos Villamil My sister and I just went in to ask a question and to my surprise we end it up with and awesome deal on a Mazda 2013.I just want to tank our superviso My sister and I just went in to ask a question and to my surprise we end it up with and awesome deal on a Mazda 2013.I just want to tank our supervisor Carlos Villamil .He took the time to explain and to guide us through the process to find our best car deal, and thanks God and his help we found it. He is the best sale consultant we have found. We are really happy and gratefully for his help :). More

Very Disappointed I bought a car from them on 2013 and I've been doing my vehicle services there until last weekend. My husband received a coupon booklet from Universal I bought a car from them on 2013 and I've been doing my vehicle services there until last weekend. My husband received a coupon booklet from Universal Hyundai with lots of coupons and discounts (ex; 100 off, 150 off, 12.95 for oil change, and so on) really good coupons I would say, but when I went to get my oil change done I handed the 12.95 oil change coupon and the guy asked me to leave my booklet inside my car in the cup holder, I thought it wasnt necessary but did it anyways. Really long story short, after almost 3 hours waiting there I got inside my car and the booklet had dissapeared. Spoke to the same guy and he came with the excuse that the previous manager who made these coupons had been fired and that they no longer provided this booklets, all left were thrown away...I asked him "why would they throw mine if it was in my car, and still working (because they accepted it with no excuse) At that moment I felt robbed because they are not supposed to touch ANYTHING in my car. I decided to leave but then, my husband's cousin decided to go back and get it back or complain with the manager...The guy said that he would go to the trash can and "see" if he could find it cuz nobody knew where it was. He came back 5 mins later with the booklet (clean with no scratch)....They have one less customer not because of my booklet but because of them trying to steal or get anything from a costumer. Not happy with this service. More

Great salesman I bought a Hyundai Sonata in March 2014 from Adam K it was such a great experience and everytime I have my car in for a oil change I always see Adam I bought a Hyundai Sonata in March 2014 from Adam K it was such a great experience and everytime I have my car in for a oil change I always see Adam and he always remembers me and what car I purchased. It's nice to know that when you purchase a car from Adam he'll always be there. More

WORST SERVICE EVER I just moved back to town and took my car to the dealer that I knew and trusted which is a drive from my home 35 mins away. I took my car in at 10am a I just moved back to town and took my car to the dealer that I knew and trusted which is a drive from my home 35 mins away. I took my car in at 10am and explained the issue i was having with my car was told I would get a call back in 2hrs almost 3 hrs later i had to find the adviser and ask only to find out he went to lunch. Ok at lunch no call no update they got him for me to find out he need couple more hrs with my car( i am waiting) so ok 3 hrs later again i have to find him again he told me my car was on test drive ok several mins later come back to me adviser and tech "told me there is nothing they can do come back when messes up again excuse me. So all day there nothing done ok if you can find problem let me know that dont lie to me about test drive no miles on my car if car stalling think you would test drive nope but they told me they did called service manager 1st thing he asked did i buy from there does it matter no i didn't but I own a Hyundai and just moved back to area told him I would not bring back to dealer he said ok. A dealer telling me that don't care if i come to the dealer to get my Hyundai serviced really??? I have owned 3 Hyundai i will trade of this car and will never buy another one again i have never felt so bad More

"Excellent customer service" I personally want to thank Nestor Diaz for being a great service manager. Thank you for taking your time to find the water leak in my car and for taki I personally want to thank Nestor Diaz for being a great service manager. Thank you for taking your time to find the water leak in my car and for taking care of it. You and your customer service team are amazing. "Best car dealership in town". Thank you so much!! More

We have had a TERRIBLE time at Universal Hyundai. Richard Harris was the sales person that we dealt with, we also had to get the Internet Sales Manager in on our deal because I don't think Richard co Richard Harris was the sales person that we dealt with, we also had to get the Internet Sales Manager in on our deal because I don't think Richard could handle all of the backwards and sideways talk that occurred during negotiations. I understand the waiting game at dealerships. I can only take so much. We live 45 minutes away and had to go there 3 times to get the deal completed. Guillermo was the finance person that closed the deal, we had to wait for over an hour to get in to see him. He told me before we signed the paperwork that we could call Hyundai Finance after everything had been completed and change the due date to something that was more convenient for us. Come to find out that he flat out lied to us and then refused to return our phone calls. So much for convenience!!! We were also told that we get a "few" oil changes on the house and that all we had to do was tell the service person. Well I guess they took me for my word the first time but the second time I went in they said that there was "nothing in the system" and that I would have to wait until 9AM (It's 7 at this time) or I can pay for it and have Richard reimburse me (I guess it comes out of his commission). That would be a cold day in H*** before I would hold my breath and wait for a refund from a car dealership!! Needless to say there were foul words exchanged. I don't know the name of the little twerp that is in the service department but they are all a bit "high nosed". I will NEVER return there until it is time to return my keys and tell them to get happy. More