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165 Reviews of Universal Hyundai - Service Center
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May 31, 2017
Car issues Universal Nissan went the extra mile to help me with my car issues. Trying to decide to fix my old car or by a new one.... Bought a new Rogue and am Universal Nissan went the extra mile to help me with my car issues. Trying to decide to fix my old car or by a new one.... Bought a new Rogue and am very happy with the service and expertise Chris and Jorge showed. Thank you! Sue More
by Sue
Employees Worked With
Jorge in service and Chris Oliva in sales
May 24, 2017
Service experience I will not be coming back to this location. Such poor staff with negative attitudes, they all clearly don't want to be there. Gill my advisor said one I will not be coming back to this location. Such poor staff with negative attitudes, they all clearly don't want to be there. Gill my advisor said one and thing and would do the other, didn't seem understanding when I would tell him my concerns. Disappointed. More
by Miley123
Employees Worked With
Gilbert Gregory
March 04, 2017
Excellent customer service!! We took our Azera in for routine service. We were greeted by Ron Thomas who has a great personality. We mentioned we were interested in looking at t We took our Azera in for routine service. We were greeted by Ron Thomas who has a great personality. We mentioned we were interested in looking at the Genesis while the car was being serviced. He took a considerable amount of time to show us the cars they had. He answered all of our questions and had a great deal of information about the vehicle. The service dept. did a great job taking care of our car and even walked us out to the car when it was done. Would not hesitate to buy or have our car serviced at Universal Hyundai. More
by Snowbirds
Employees Worked With
Ron Thomas
December 31, 2016
Andres in service is the guy you want to see! As being a hectic holiday week/weekend, I had a terrible issue with my car. Nevertheless, I was staged on the service drive and Andres, with a smile As being a hectic holiday week/weekend, I had a terrible issue with my car. Nevertheless, I was staged on the service drive and Andres, with a smile on his face, comes and greets me on the service drive. As I explained my concern and issue about car, Andres is actively listening as well is writing up the service invoice as showing urgency to get the issue resolved right away. Knowing I had to be at work in meetings all day, Andres stated he will contact me as soon as he receives the outcome of what had caused the issue. Within the hour, I had received a call from Andres advising me what my issue was with my car, not only did he have the issue resolved but he took care of it in a professional and courteous manner. After the job was completed I had received a courtesy call stating my car was ready and fixed within a couple hours. My car runs like new thanks to Andres in service.......and the technician who fixed my car lol Thanks once again Andres for going above and beyond in doing what you do. You truly have a positive impact on your clients and know how to build rapport with them to gain your trust in building lasting relations. UNIVERSAL HYUNDAI NEEDS TO HAVE MORE EMPLOYEES LIKE ANDRES GARCES! More
by Universal Hyundai
Employees Worked With
Andres Garces
October 27, 2016
Awsome Experience Eric Rivera was my sales person and he was AWSOME!!! Very attentive and patient.. He gave me different options based in my budget and it worked out PE Eric Rivera was my sales person and he was AWSOME!!! Very attentive and patient.. He gave me different options based in my budget and it worked out PERFECT!! THANK YOUUUUUUUUUUU ERIC FOR ALL YOUR HELP. ... More
by Adriana Bobe
June 27, 2016
Great Customer Service Today I spoke to Abby in Service and she was very helpful and went above and beyond to obtain information that I needed. She didn't hesitate or give m Today I spoke to Abby in Service and she was very helpful and went above and beyond to obtain information that I needed. She didn't hesitate or give me any excuses, she just went ahead and found the information pertaining to the question I asked. Thank you Abby, great job. More
by Bllue Wheels
Employees Worked With
Abigail Medina
February 29, 2016
Worst Service Experience Ever Had to wait 2 hours to get the car serviced. Didn't get my car for almost half an hour after they said the car is at the car wash. I had to ask them t Had to wait 2 hours to get the car serviced. Didn't get my car for almost half an hour after they said the car is at the car wash. I had to ask them to bring the car back without washing. When talked to the receptionist she said it's like going to the doctor's office. you don't know when you gonna get back. Really? If you don't know how long certain car services takes to perform, you guys are in the wrong business, I own 2 Hyundai so far. Been to different dealers in 3 states and this is the worst place to be for the car service. Never going back there again. More
by Suman
Employees Worked With
Don't Remeber
December 28, 2015
very good customer service It was a pleasure my experience at Universal Hyundai with Luis Reyes he did an awesome job explaining the details and pricing about the 2015 hyundai It was a pleasure my experience at Universal Hyundai with Luis Reyes he did an awesome job explaining the details and pricing about the 2015 hyundai senata he is a very good sales man. i recommend him as a proffesional very good sales man to customers.also his Manager Jose cepeda thank you also for your time very tentative and always checking up on us More
by bettyboop2015
December 23, 2015
Service is good people friendly and vehicle is excellent. As stated above service,people and vehicle well satisfied with. As well as clean showroom waiting area as well as restroom faculties at all times. As stated above service,people and vehicle well satisfied with. As well as clean showroom waiting area as well as restroom faculties at all times. More
by agapeloves
Employees Worked With
December 23, 2015
Ron Thomas excellent Rin Thomas made my experience of buying a new car easy and fast. Thank you Rod for been so professional I'll definitely recommend you and your dealer Rin Thomas made my experience of buying a new car easy and fast. Thank you Rod for been so professional I'll definitely recommend you and your dealer yo my family and friends. More
by Yarindiaz
Employees Worked With
Ron Thomas
